Vic/Tas Supermarket Shrinkage Opportunities Review (Receiving & Stockroom)

• Store Number:

• Store Name:

• State:

  WA

  SA/NT

  Vic/Tas

  NSW/ACT

  Qld

• Review completed by: by:

• Role of person completing review:

• What was the last inventory result?

  Respond Below

• Total Longlife (excluding Liquor)

• Groceries:

• General Merchandise:

• Perishables:

• Front of Store:

• Cigarettes & Tobacco:

• Liquor

• Store Managers name

• Group Manager Name

• Group Number

• Operations Managers Name:

• Zone:

  Select 11 (WA) 12 (WA) 21 (SA/NT) 22 (SA/NT) 31 (Vic/Tas) 32 (Vic/Tas) 33 (Vic/Tas) 34 (Vic/Tas) 35 (Vic/Tas) 36 (Vic/Tas) 41 (NSW/ACT) 42 (NSW/ACT) 43 (NSW/ACT) 44 (NSW/ACT) 45 (NSW/ACT) 46 (NSW/ACT) 51 (Qld) 52 (Qld) 53 (Qld) 54 (Qld) 55 (Qld)

  • 11 (WA)
  • 12 (WA)
  • 21 (SA/NT)
  • 22 (SA/NT)
  • 31 (Vic/Tas)
  • 32 (Vic/Tas)
  • 33 (Vic/Tas)
  • 34 (Vic/Tas)
  • 35 (Vic/Tas)
  • 36 (Vic/Tas)
  • 41 (NSW/ACT)
  • 42 (NSW/ACT)
  • 43 (NSW/ACT)
  • 44 (NSW/ACT)
  • 45 (NSW/ACT)
  • 46 (NSW/ACT)
  • 51 (Qld)
  • 52 (Qld)
  • 53 (Qld)
  • 54 (Qld)
  • 55 (Qld)

• BWS Area Managers name

• Review Commenced:

  Date

Damaged Stock / Repair Station / Waste

• 01. Is repair station set up as per guidelines?

  Yes

  No

• Why not?

• 02. Is damaged stock area actioned daily?

  Yes

  Some, Not All

  No

• Why not?

• 03. Does damaged stock champion have a clear understanding of what can be repaired and sold?

  Yes

  Some, Not All

  No

• What is the Damaged Stock Champions understanding?

• For more information please refer to: StoreNet / 01. Stock Management / 06. Inventory Management / 02. Markdowns, Clearance and Dumps / 01. Would I Buy It?
  https://docs.google.com/a/woolworths.com.au/document/d/15tv8Lpeag3hcmvXl0O60nTf_srfDUrLOztPGlAyOvXA/edit?usp=sharing

• 04. Are loose stock areas being worked daily?

  Yes

  Some, Not All

  No

• Why? Does the store have an understanding of the impact on AutoStockR Routines and PI Verification if Loose Stock Areas are not cleared daily?

• For more information refer to the presentation "The Repair Station - Managing the Process"
  https://drive.google.com/a/woolworths.com.au/file/d/0B8N63EVZgIIeY1V0STY1Z210V0wyOUdJLW1KblFjWnUxeDhz/view?usp=sharing

• 05. Are bins kept locked and only unlocked by Store Management team?

  Yes

  No

• Why not?

• 06. Are clear garbage bags being used for the disposal of store rubbish?

  Yes

  Some, Not All

  No

• Why? Does the store understand the benefit of Clear Garbage bags?

• 07. Do waste bins contain unrecorded stock?

  Yes

  No

• Why?

• 08. Are items that can be claimed or credited actioned?

  Yes

  Some, Not All

  No

• Why?

• 09. Are there any unauthorised items in charity storage bins/area?

  No

  Yes

• Why?

Receiving

• 10. Is Fine Department listing available at receiving area?

  Yes

  No

• A request for the Fine Department Listing should be made through the State Commerical Annalyst at the State Office.

• 11. Is the RF unit available at the receiving area?

  Yes

  No

• Why not? What process is the store using to receive deliveries?

• 12. Are deliveries entered in RF unit at point of receiving?

  Yes

  Some, Not All

  No

• What actions is the store taking to ensure compliance, eliminate errors and protect profit?

• 13. Are temperatures entered in RF unit at point of receiving?

  Yes

  Some, Not All

  No

• Why not? What process is the store using to ensure the correct temperatures are recorded and entered when being processed into the RF Gun?

Backdock & Store Room Security, Safety & Invoice Processing

• 14. Are back dock keys secure when not in use?

  Yes

  No

• Add a photo of where the keys were left unattended.

  Media

• Why not? What did you observe?

• 15. Are invoices / delivery dockets kept secure?

  Yes

  Some, Not All

  No

• Why not? How is the store ensuring they have not lost any invoices throughout the day?

• Take a photo of the receiving desk.

  Media

• 16. Is dock area secure when not in use? (Randomly check CCTV Footage for different times of the day to see if dock is left unsecured)

  Yes, no evidence of being left unsecured

  Some evidence of left unsecured

  No, significant evidence of dock being left unsecured.

• Why? What did you observe.

• Include a photo of what you observed (take one of CCTV Monitor if necessary)

  Media

• 17. Are all received eDSD deliveries stamped with store verification stamp?

  Yes

  Some, Not All

  No

• Why not?

• 18. Is the GRN (Goods Received Number) generated when invoice is received, recorded on the invoice with the GRN Stamp?

  Yes

  Some, Not All

  No

• Why? What did you observe?

• 19. Are receiving team using discrepancy process for any eDSD anomalies? (Including stamping)

  Yes

  Some, Not All

  No

• Why not?

• For more information please refer to: StoreNet / 01. Stock Management / 02. Receive / 05. Receiving an eDSD Delivery - End to End Process / 01 Receiving an eDSD Delivery – End to End Process
  https://docs.google.com/a/woolworths.com.au/document/d/17WGaafWOMkMX9nnyt3WRNzQK2xw9C93KW4Rfj81ESe0/edit?usp=sharing

• 20. Is dock alarmed at required times within store trading hour tolerances? - review alarm history (Option 5 on alarm panel)

  Yes

  Some, Not All

  No

• What times was the dock left unsecured when it should have been secured?

Unsecured Times

• Select date

  Date

• a. Have these been investigated by SM / ASM and justified with business reasons within policy?

  Yes

  No

• Why not?

• For more information please refer to: StoreNet / 04. Store Management / 12. Loss PRevention / 10 Alarm Panel Quick Reference Guide
  https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-UEZFQ2pjMkh1UWM/view?usp=sharing

• 21. Are long term overs in sensitive/security area worked daily. Eg HBA/Vitamins?

  Yes

  Some, Not All

  No

• Why not? Does the store understand the full impact on AutoStockR Routines if these areas are not worked daily?

• For more information please refer to: StoreNet / 01. Stock Managment / 03. AutoStockR / Longlife Inventory Mangement / Longlife Invenotry Management Operating Manual
  https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-U2V1QkZsdFpnNE0/view?usp=sharing

• 22. Are cleaners sweepings checked prior to disposal?

  Yes

  No

• Why not?

• STORE POLICY

• 23. Are fire doors / equipment clear of stock or obstructions?

  Yes

  No

• Why not?

• Refer to the STORE SAFETY EVACUATION PLAN on the Safety board if requred.

• 24. Are all Non-Company visitors wearing visitors stickers?

  Yes

  Some, Not All

  No

• Why not? Check the Visitors log to see if they signed in - what did you observe?

• For more information please refer to: Storenet / 02. Store Services / 10. Loss Prevention / 02. Front end Security
  https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-MWJ2NnU5TnN3OEU/view?usp=sharing

• 25. Are all staff supervised by designated Manager (with Dump Stock Log) when dumping rubbish into outside waste bins? - Wave 0

  Yes

  Some, Not All

  No

• Why not?

• 26. Are newspaper returns and bundles stored in a secure location and bundled correctly?

  Yes

  Some, Not All

  No

• Why not?

• For more information please refer to: StoreNet / 01. Stock Management / 03. Returns and Credits / 06. Requests for Credit - Newspapers
  https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-bnlLUlBaYXdMX3M/view?usp=sharing

• 27. Are all store use items in receiving area showing evidence of being recorded as eIDT?

  Yes

  Some, Not All

  No

  No Relevant Items

• Why not?

• Add photos of items that have not been recorded.

  Media

• 28. Are all items used within receiving area authorised for store use or approved by SM?

  Yes

  Some, Not All

  No

  No Relevant Items

• Why not?

• Add photos of items that have not been authorised.

  Media

• For more information please refer to: StoreNEt / 04. Store Management / 06. CODB - Cost of Doing Business / Inter-Department Transfers / Electronic Inter-Department Transfers - eIDT
  https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-bXlRQ3FBbmFHdEk/view?usp=sharing

• 29. Random check overstocks show all stock is within code and DSOH. Will sell through before date expires? (refer to DSOH using RF Gun)

  Yes

  Some, Not All

  No

• Why not?

• 30. Are subject to check vendors invoices received line by line once full delivery is checked in full?

  Yes

  Some, Not All

  No

• Why not? What did you observe?

• 31. Is the store using STC stamp and recording the number of crates/ cartons on the invoice?

  Yes

  Some, Not All

  No

• Why not?

• For more information please refer to: StoreNet / 01. Stock Management / 02. Receive / 09. Other Deliveries / 06 Receiving Subject to Check Vendors
  https://docs.google.com/a/woolworths.com.au/document/d/1-0R8bGqyH0Iara8r0akTEla2uOzu4gDt-Uf_xMvu_5U/edit?usp=sharing

• 32. Are any discrepancies raised within 24 hours and claim numbers raised from vendors and recorded on invoice?

  Yes

  Some, Not All

  No

• Why not?

• 33. Are gift cards received using delivery docket - not invoice using RF unit to process 4-1-1-1 Dept F 7-16 pick slip?

  Yes

  No

• Why not?

• 34. Is all security stock placed into secure storage?

  Yes

  Some, Not All

  No

• Why not?

• Add a photo of what you observed

  Media

• 35. Is security room alarmed at all times? (check Alarm History)

  Yes

  Some, Not All

  No

• What times was the dock left unsecured when it should have been secured?

Unsecured Times

• Select date

  Date

• a. Have these been investigated by SM / ASM and justified with business reasons within policy?

  No

  Yes

• Why not?

• For more information please refer to: StoreNet / 04. Store Management / 12. Loss PRevention / 10 Alarm Panel Quick Reference Guide
  https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-UEZFQ2pjMkh1UWM/view?usp=sharing

• 36. Is the security room set up sith SMP (Stock Managment Prinicples) and managed through the LTO (Long Term Overs) Process as discussed at ASM Workshops?

  Yes

  Some, Not All

  No

• Why not?

• For more information please refer to Security Room and LTO Process suggestion.
  https://drive.google.com/a/woolworths.com.au/file/d/0B0bc8HYepU0yOUk3eWFyTjRWMjg/view?usp=sharing

Action plan - discuss findings with manager on duty and organise time for debrief with Group Manager & Store MAnager within next 7 days

• Notes regarding Action Plan

• Action plan to be returned by

  Date

• Notes:

• Report completed on:

  Date

• Manager on duty signature

  Sign

• Name of signee.