Q-Tech Onsite feedback form

• Job No

• Viewing Card Number

• Q Tech Name

• Customer

• Original Engineer - Name & Tech Number

• Original Engineer - Manager & Team

• Conducted on

  Date
• Location
  Address

• Who Contacted you with this request

  Engineer

  Team Manager

  3rd Tier

On Arrival

• What Issues are the customer experiencing?

• Data Logger Passed

  Yes

  No

• Compression F connectors fitted

  Yes

  No

  Justified - Unable to replace

• Correct Power cables fitted

  Yes

  No

  Justified - Unable to replace

• Correct HDMI cables fitted

  Yes

  No

  Justified - Unable to replace

• On arrival Media - Checks & Mesh Page - Connectors at back of Main Q box - Additional Media

  Media

• Did you resolve the customers issue?

  Yes

  No

  Required Escalation to NCC

Before leaving

• Could the engineer have resolved without escalation?

  No

  Yes

• What did you do to resolve the customers issues?

• Before leaving - Checks & Mesh Page

  Media

• Additional Information if Applicable.