Q&S - Passenger Procedures - Gate

Pier conducted

Gate employees are on time at the gate, according to the checklist in ViCom

The gate agents brought the correct boarding essentials to the gate. (HV: pin, Limited Release, Cabin Guaranteed, Notice of Violation). (Other airlines: gate tas)

The gate infrastructure is checked and correct

Applicable sizer is placed in front of the gate banklining

Priocom is present, charged and switched on

The correct flight is selected in the DCS and the correct information is displayed on the flight information screen

Gate employees split the gate tasks and communicate well

The pre-que is started on time, according to the checklist in ViCom

Gate employees make sure all passengers are in the correct queue, by checking the boardingcard on date, destination and (Non-)Priority or zones

Applicable handbaggage labels are prepared for the gate (HV only)

Gate employee checks whether the handbaggage complies with the rules of the applicable airline

PRM and priority are filtered and assisted to the service lane

Handbaggage is labeld when necessary

When handbaggage is tagged to go into the hold. The gate employee asks the dangerous goods questions

Gate employee checks the passports / ID's and marks the boardingcards of the passengers

In case of a visa check, Timatic is used correctly by the gate agent

PRM passengers are boarded first

The gate agent makes the correct boarding announcements (either via Aviafox or manually)

One gate employee starts pre-boarding (on time) the passengers until the pre-board area is full

The gate employee opens the gate when the crew initiates

The gate employee knows how to act correctly in case of a boarding alarm

Passengers that are not checked during the pre-Q, are checked on their boardingpass, passport and handbaggage before boarding

If in case of a boarding error and a check needs to be done on the computer, the boarding lines are closed

When boarding on name, sequence number or seat number the employee double checks if the correct passenger is boarded

In case of missing pax with baggage, the bagtags are entered in Vicom

In case of a missing pax check, the boarding area is closed off for passengers

The flight finals are filled out in ViCom before checking the pax on board

The flight is closed/finalized in the DCS

All systems are shut down and the flight display screens are turned off