QoS Experience (Lobby)

• Site conducted

  Select

• undefined

• Conducted on

  Date

• Prepared by

• Location
  Address

Questionnaire

• Upon entering, was the restaurant clean and presentable?

• What did you notice that was unsatisfactory

• How long were you in the restaurant before a team member acknowledged you?

  <30 sec

  <60 sec

  1-3 min

  3-5 min

  >5 min

• How long were you at the counter before your order was taken

  <30 sec

  <60 sec

  1-3 min

  3-5 min

  >5 min

• Once ordered, how long before you received your meal?

  <30 sec

  <60 sec

  1-3 min

  3-5 min

  >5 min

• If you ordered your food to go, did you receive the bag with contents in a neat and orderly fashion?

  Yes

  No

  N/A

• If no, please explain

• Did you receive all your food and condiments?

  Yes

  No

• If no, what was missing?

• Was the drink station clean and stocked?

  Yes

  No

• Was the food received warm and delicious?

  Yes

  No

• Did the team member supply you with your cup (if you had a drink) before you left the counter?

  Yes

  No

  N/A

• Was the team member or others who greeted you courteous, and greet you with a smile?

  Yes

  No

• On a scale of 1-10, how would you rate your overall experience with us today?

• Does this affect your decision to visit us in the future?

  Yes

  No

• Any other questions comments or concerns?

For Submission

• Thank you for your feedback. It will be used to improve our quality of service to other valued customers like you!

  Date

• Name:

• Contact: