QSC EVALUATION

ENTREE: Taste & Flavor

ENTREE: Quality & Fresh Ingredients

ENTREE: Assembled Well (APPEARANCE); Made with Care (APPETITZING)

ENTREE: Temperature (HOT)

SIDE: Tastee & Flavor

SIDE: Quality & Fresh Ingredients

SIDE: Temperature (HOT)

BEVERAGE; Taste & Flavor, Quality, Temperature

Welcome/Greeting

Freindly/Smiling

Polite/Courteous

Eye Contact/Acknowledgement; Good Rapport During Ordering Process

Responsive & Order Taken Right Away; No Unacknowleged Waits

All Employees Apprear To Be Working As Quickly As Possible; Hustle & Sense of Urgency to Complete Orders

Offered Assistance & Help Made to Feel Special/Welcomed

Thank You/Goodbye; Freindly Parting Remark

Service Times: At Standard -10pts; +30 Sec - 7pts, +1 min - 3Pts; +1 Min 30 Sec -1pt; +2min 0 Pts

ORDER ACCURACY; Received Everything Correctly including condiments, napkins, untensils

Resturant Appears Clean (Upon Walking Into Interior Area)

Restaurant Smells Clean & Only Of Cooking Food

Tables, Chairs & Other Surfaces Are Clean; No Greasy or Sticky Feel

Restrooms Are Clean, Stocked & Smell Clean; No Orders

Curb Appeal - Attractive & Inviting (All Exterior Areas)

Employees Uniforms Clean/Name Tages