Sonic Career Tracking Evaluation 5/18

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Crew Positions

• Complete

• Opening Routines

• Front

  Yes

  No

  Needs Improvement

• Back

  Yes

  No

  Needs Improvement

• Closing Routines

• Front

  Yes

  No

  Needs Improvement

• Back

  Yes

  No

  Needs Improvement

• Sonic Safe Certified

  Yes

  No

  N/A

Management Level (Crew Leaders and Assistants)

• Priorities of crew leader? vs. manager?

• Knows priorities?<br>Be trained in all positions, be able to train in those positions, keep subordinates productive, keep positions clean and ready to go, hold subordinates to systems and standards (audit procedures, checklists, par levels, timers, etc.)

  Yes

  No

  N/A

• Meets priorities?

  Yes

  No

  N/A

• Able to train in all required positions?

  Yes

  No

  Needs Improvement

• Able to articulate well to employees?

  Yes

  No

  Needs Improvement

• Complete

• QSC Skills

• What is QSC?<br>Quality Service Cleanliness

  Yes

  No

  N/A

• Meets quality standards?

  Yes

  No

  Needs Improvement

• Meets service standards?

  Yes

  No

  Needs Improvement

• Meets cleanliness standards?

  Yes

  No

  N/A

• Meets All Standards

• Demonstrates other skills

• Good listening skills? Are coachable?

  Yes

  No

  Needs Improvement

• Leadership skills? Buy into bigger picture?<br>Sells trainees on ideas behind the necessary skill sets.

  Yes

  No

  N/A

• Follow up skills?<br>Able to hold people accountable to expectations after their crew has been made aware.

  Yes

  No

  Needs Improvement

• Meets All Standards

• Attitude

• Courteous<br>Shows appreciation and gratitude toward fellow team members.

  Yes

  No

  Needs Improvement

• Professional<br>Acts in a way that leaves their superior in a position to believe they are doing the right things for the sake of the business?u

  Yes

  No

  Needs Improvement

• Cooperative<br>Works with fellow managers and associates to achieve the goals of the business.

  Yes

  No

  Needs Improvement

• Complete

• Capabilities

• Able to run shifts unsupervised?

  Yes

  No

  Needs Improvement

• Coordinate efforts and tasks of crew members?

  Yes

  No

  Needs Improvement

• Understands productivity? Can explain!

  Yes

  No

  N/A

• Understands food cost? Can explain!

  Yes

  No

  N/A

• Complete

• Policies, Procedures, Rules, & Systems

• 2:30 Rule stressed? Break down by position!

  Yes

  No

  Needs Improvement

• Zero mistake policy being enforced? Break down by position!

  Yes

  No

  Needs Improvement

• Timer usage?

  Yes

  No

  Needs Improvement

• Checklist usage?

  Yes

  No

  Needs Improvement

• Par level usage?

  Yes

  No

  Needs Improvement

• Carhop Training Program Usage? 4 steps?<br>Contract to carhop, carhop video, 1on 1 training with script, follow up quiz my manager before being allowed to go their own.

  Yes

  No

  N/A

• Game Plan Usage? What is 2 step process?<br>Visual - written layout of crew <br>Verbal - quick 10-20 second conversation with each employee to relay expectation.

  Yes

  No

  N/A

• Safety and Security Procedures being followed? Name all important aspects?

  Yes

  No

  N/A

• Cash Handling Procedures being followed? What is process for single individual responsibility?

  Yes

  No

  N/A

• Audit procedures? Able to do food safety audits and hold crew accountable?

  Yes

  No

  N/A

• Understands cyber security policy and what phishing emails?

  Yes

  No

  Needs Improvement

• Work Place Environment

• What does it mean to manage work place enviroment?

  Yes

  No

  N/A

• List different ways to affect work place environment! Stop foul language, inappropriate names or comments, slang, arguments, etc. Doing a game plane eliminates stress and frustration!

  Yes

  No

  N/A

• Do they actively create positive work environment?

  Yes

  No

  Needs Improvement

• Able to do complete closing admin without help?

  Yes

  No

  N/A

• Able to do basic equipment repairs and deal with vendors?

  Yes

  No

  Needs Improvement

• Serve Safe Certified?

  Yes

  No

  N/A

First Assistant

• Financials?

• Knows how to read a p&l / balance sheet?

  Yes

  No

  Needs Improvement

• Understands check register and can do dividend projection?

  Yes

  No

  Needs Improvement

• Knows difference between dividend and p&l profit?

  Yes

  No

  N/A

• Complete

• Able to find and complete insurance forms?

  Yes

  No

  N/A

• Able to do scheduling?

  Yes

  No

  Needs Improvement

• Employee Retention

• Able to Interview?

  Yes

  No

  Needs Improvement

• Able to do new hire paperwork?

  Yes

  No

  Needs Improvement

• Able to properly terminate employees?

  Yes

  No

  N/A

• Complete

• Able to do food orders?

  Yes

  No

  Needs Improvement

• Able to do Payroll?

  Yes

  No

  N/A

• Able to do Inventory and status report?

  Yes

  No

  Needs Improvement

• Individual Being Evaluated

  Sign

• Evaluator

  Sign