QSS Audit AG 2017/2018

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Personnel

1.0 External General

• Is the forecourt & surrounding areas clean & presentable? Free from weeds, cigarettes and litter.

  Yes

  No

• Are there bins present/applegreen frogs?

  Yes

  No

• Have they been emptied recently?

  Yes

  No

• Are the bins clean & tidy?

  Yes

  No

• Are the pumps, islands & Canopies clean & presentable?

  Yes

  No

  N/A

• Is the kids play area clean and well maintained?

  Yes

  No

  N/A

2.0 External Signage

• Are current pump toppers/Nozzad in position?

  Yes

  No

  N/A

• Are the A Boards present & presentable?

  Yes

  No

  N/A

• Have they the promotions/messages current to cycle?

  Yes

  No

  N/A

• External brand signage clean and in good repair?

  Yes

  No

  N/A

3.0 External Other

• Are the fire extinguishers full, serviced and in a suitable position?

  Yes

  No

• Is the solid fuel area stocked, tidy and priced?

  Yes

  No

  N/A

• Are the windows clean and clutter free?

  Yes

  No

• Waste management bin area neat & tidy?

  Yes

  No

4.0 External Services

• Is the air, water and Vacuum machine functional?

  Yes

  No

  N/A

• Is the car wash area functional?

  Yes

  No

  N/A

• Is the car wash area clean?

  Yes

  No

  N/A

• Is there a disclaimer in place where applicable?

  Yes

  No

  N/A

5.0 INTERNAL SIGNAGE

• Are the Shelf Edge Labels present and correct?

  Yes

  No

• Current Promotions in position with appropriate signage?

  Yes

  No

6.0 INTERNAL RETAIL

• Are the shelves clean?

  Yes

  No

• Is the ATM in operation?

  Yes

  No

  N/A

• Has the shop been merchandised correctly?

  Yes

  No

• Is all signage Applegreen branded?

  Yes

  No

• Is the stock within shelf life and signs of rotation - CHILLED?

  Yes

  No

• Is the stock within shelf life and signs of rotation - MINERALS?

  Yes

  No

• Is the stock within shelf life and signs of rotation - AMBIENT?

  Yes

  No

• Is the stock within shelf life and signs of rotation - CONFECTIONERY/CRISP BAY?

  Yes

  No

• Are the lights working in the chillers?

  Yes

  No

7.0 CUSTOMERS SERVICE

• Are staff engaging effectively at till?

  Yes

  No

• Are staff engaging effectively at Food Counter?

  Yes

  No

  N/A

• Are Loyalty Cards being offered/swiped?

  Yes

  No

• Is there evidence of upsell at the TILL?

  Yes

  No

• Is there evidence of upsell at the FOOD COUNTER?

  Yes

  No

  N/A

8.0 SHOP GENERAL

• Are the staff members adhering to the uniform policy - TROUSERS?

  Yes

  No

• Are the staff members adhering to the uniform policy - SHOES?

  Yes

  No

• Are the staff members adhering to the uniform policy - NAME BADGES?

  Yes

  No

• Are the staff members adhering to the uniform policy - POLO SHIRT?

  Yes

  No

• Is the Shop HACCP/Hygiene Book or KELSIUS in full use and signed off?

  Yes

  No (Critical)

• Is suitable music being played (Applegreen radio where applicable) & is it at a suitable volume?

  Yes

  No

• Is the Fire Book present and up to date?

  Yes

  No

• Are there pest control records present?

  Yes

  No

• Is there an anti slip mat at the door and is it clean and free of debris?

  Yes

  No

• Is all stock on the shop floor being attended to?

  Yes

  No

• Is the eating area clean & presentable?

  Yes

  No

  N/A

• Is the kids play area clean & well maintained?

  Yes

  No

  N/A

9.0 STOCKROOM

• Is Stockroom Door Closed?

  Yes

  No

• Is Stockroom Clean and tidy?

  Yes

  No

• Is Stockroom Floor Clear?

  Yes

  No

• Is Internal Door Code changed every 6 months?

  Yes

  No

  N/A

• 13.0 Does this site have a coffee cart?

  Yes

  N/A

• Is the coffee area clean?

  Yes

  No

• Is hopper correctly filled/ clean?

  Yes

  No

• Is the coffee A4 price menu in the holder & fully visible?

  Yes

  No

• Milk based drinks are made to standard?

  Yes

  No

• Does the black coffee taste good?

  Yes

  No

• Is the Coffee packaging correct?

  Yes

  No

• Are condiments available?

  Yes

  No

• Is the Pastry Priced?

  Yes

  No

• Is the Pastry Stand Present, Clean & Full?

  Yes

  No

• Pastry for €1 available? (This can be N/A if the sites are not advertising the €1 offer)

  Yes

  No

  N/A

• Is milk present?

  Yes

  No

• Is allergen information available?

  Yes

  No (Critical)

• 15.0 Does this site have a Barista Coffee Area?

  Yes

  N/A

• Is the coffee area clean?

  Yes

  No

• Is the barista coffee price menu displayed?

  Yes

  No

• Is cappuccino to excellent standard?

  Yes

  No

• Does the black coffee taste good?

  Yes

  No

• Are all condiments available for the customer?

  Yes

  No

• Are key pastry products displayed according to time of day? (Croissants and pastries in the am & doughnuts in the pm)

  Yes

  No

• Is all pastry priced?

  Yes

  No

• Is the pastry display clean and full?

  Yes

  No

• Allergen information available?

  Yes

  No (Critical)

• 14.0 Does this site have a Bakewell?

  Yes

  N/A

• Swab Test Area: GREEN <br>(Please note area swabbed)

  Yes

  No (Critical)

• Are the menu's boards present?

  Yes

  No

• Is the general appearance of the Hot & Cold display clean/inviting & well lit?

  Yes

  No

• Is the Walk In FRIDGE clean, tidy, floor clear of items and well lit?

  Yes

  No

• Is the Walk In FREEZER clean, tidy, floor clear of items & well lit?

  Yes

  No

• Is the floor under the equipment & edge clean?

  Yes

  No

• Is the general area clean?

  Yes

  No

• Were tongs/serving spoons used?

  Yes

  No

• Are the Counter Surfaces clean/ wiped down?

  Yes

  No

• Is the deli bin correct, clean and functional?

  Yes

  No

• Are only approved chemicals and cleaning equipment being used?

  Yes

  No (Critical)

• Is a visitor's coat & hat present?

  Yes

  No

• Are all staff wearing name badges?

  Yes

  No

• Are the staff In a recognisable uniform and is it clean and laundered?

  Yes

  No

• Are the staff wearing hats and hairnets (all hair must be covered)?

  Yes

  No

• Hot Water, Blue Towel & unscented Antibacterial Soap available?

  Yes

  No

• Are staff changing gloves regularly and washing hands between changes?

  Yes

  No (Critical)

• Staff are NOT wearing jewellery, false/gel nails, false eyelashes or heavy make up?

  Yes

  No

• Are there any personal items behind deli (i.e. handbags, mobile phones etc.)

  Yes

  No

• Is the raw meat stored correctly (if present)?

  Yes

  No (Critical)

• Is the grease trap clean?

  Yes

  No

  N/A

• Is the finished product presentable?

  Yes

  No

• Are all bakery products price labelled?

  Yes

  No

• Are key products displayed & well presented according to time of day?

  Yes

  No

• A5 offer messages on top of counters?

  Yes

  No

  N/A

• 16.0 Does this site have a Bakewell?

  Yes

  N/A

• Is Bakewell HACCP Book/KELSIUS present & completed?

  Yes

  No (Critical)

• Is the probe clean, functional and within the calibration date? Is the calibration cert available?

  Yes

  No (Critical)

• Temperature Probe Check: Hot Meat Product ≥63C<br>(Please note temperature)

  Yes

  No (Critical)

• Temperature Probe Check: Hot Meat Product ≥63C<br>(Please note temperature)

  Yes

  No (Critical)

• Temperature Probe Check: Cold Meat Product 0-5C<br>(Please note temperature)

  Yes

  No (Critical)

• Are there day Dots on all bowls?

  Yes

  No (Critical)

• Are there day dots on chiller items?

  Yes

  No (Critical)

• Are all products and ingredients within use by dates?

  Yes

  No (Critical)

• Are the CCP's in place?

  Yes

  No (Critical)

• Is allergen information on display?

  Yes

  No (Critical)

• 17.0 Does this site have a LAVAZZA?

  Yes

  N/A

• Is the HACCP control book being filled in?

  Yes

  No (Critical)

• Are staff washing hands regularly?

  Yes

  No (Critical)

• Is the floor clean?

  Yes

  No

• Are the surfaces clean?

  Yes

  No

• Milk based drinks are made to standard?

  Yes

  No

• Does the Americano look and taste good?

  Yes

  No

• Are the food displays full and nicely arranged?

  Yes

  No

• Additional extras (marshmallows and syrups) are available?

  Yes

  No

• Appropriate condiments available (stirrers, brown & white sugar, choc shaker, milk container, napkins)

  Yes

  No

• Correct crockery, take away cups and lids are available, clean and undamaged?

  Yes

  No

• All signage in place: price labels, offers, allergens

  Yes

  No

• Is the seating area clean & presentable?

  Yes

  No

• Allergen information available?

  Yes

  No (Critical)

• Does LAVAZZA have a back of house?

  Yes

  No

• Is the floor clean?

  Yes

  No

• Is the food fridge clean?

  Yes

  No

• Is the milk fridge clean?

  Yes

  No

• Is the shelving organised and FIFO rule is followed?

  Yes

  No

• Are the correct chemicals being used in labelled bottles?

  Yes

  No (Critical)

• Are the mop heads clean and hanging to dry, and are mop buckets empty?

  Yes

  No

• 17.0 Does this site have a Costa?

  Yes

  N/A

• Is the HACCP control book being filled in?

  Yes

  No (Critical)

• Are staff washing hands regularly?

  Yes

  No (Critical)

• Is the floor clean?

  Yes

  No

• Are the surfaces clean?

  Yes

  No

• Milk based drinks are made to standard?

  Yes

  No

• Does the Americano look and taste good?

  Yes

  No

• Are the food displays full and nicely arranged?

  Yes

  No

• Additional extras (marshmallows and syrups) are available?

  Yes

  No

• Appropriate condiments available (stirrers, brown & white sugar, choc shaker, milk container, napkins)

  Yes

  No

• Correct crockery, take away cups and lids are available, clean and undamaged?

  Yes

  No

• All signage in place: price labels, offers, allergens?

  Yes

  No

• Is the seating area clean & presentable?

  Yes

  No

• Allergen information available?

  Yes

  No (Critical)

• Does Costa have a back of house?

  Yes

  No

• Is the floor clean?

  Yes

  No

• Is the food fridge clean?

  Yes

  No

• Is the milk fridge clean?

  Yes

  No

• Is the shelving organised and FIFO rule is followed?

  Yes

  No

• Are the correct chemicals being used in labelled bottles?

  Yes

  No (Critical)

• Are the mop heads clean and hanging to dry, and are mop buckets empty?

  Yes

  No

• Is there a mop/brush colour coding system in place?

  Yes

  No

• 10.0 DOES THIS SITE HAVE A BURGER KING?

  Yes

  N/A

• Is the HACCP book present & completed?

  Yes

  No (Critical)

• Is raw meat stored correctly (separate to cooked and ready to eat)?

  Yes

  No (Critical)

• Is the correct best before date label on the shake machine?

  Yes

  No (Critical)

• Are all products and ingredients within use by dates?

  Yes

  No (Critical)

• Is the floor clear of litter & dirt?

  Yes

  No

• Are correct meat tongs available?

  Yes

  No

• Is the storage area clean & signs of stock rotation?

  Yes

  No

• Is there a bin, soap, sanitizers & paper to turn off sink at hand wash sink?

  Yes

  No

• Are staff washing hands regularly?

  Yes

  No (Critical)

• Have the staff the correct Burger King uniform & name badge?

  Yes

  No

• Are the employee schedules in place?

  Yes

  No

• Fridge/freezer clean, tidy and food in date?

  Yes

  No

• Is the sanitizer strength correct in containers?

  Yes

  No (Critical)

• Is the kids play area clean & well maintained?

  Yes

  No

  N/A

• Is the transaction time less than 2minutes 30seconds?

  Yes

  No

• Is projected sales sheet completed?

  Yes

  No

• Are the team aware of the goals for the day?

  Yes

  No

• Has the waste sheet been completed to date?

  Yes

  No

• Swab Test Area: GREEN <br>(Please note area swabbed)

  Yes

  No (Critical)

• Is allergen information readily available?

  Yes

  No (Critical)

• 12.0 Does this site have a Subway?

  Yes

  N/A

• Is the HACCP book present & completed?

  Yes

  No (Critical)

• PRODUCT LABELING & ROTATION Are all products including defrost products carry all of the necessary labelling information (date, time, initials)?

  Yes

  No

• Are all products and ingredients within use by dates?

  Yes

  No

• Is the digital probe clean, functional?

  Yes

  No

• COLD FOOD TEMPERATURE RECORDS, are temperatures taken at least twice every day and recorded on the temperature log?

  Yes

  No

• Temperature Probe Test Cold Counter: Pass 0-5C<br>(Please note temperature)

  Yes

  No

• HOT FOOD SAFETY TEMPERATURE RECORDS, are temperatures taken at least twice every day and recorded on the temperature log? Meatball temperatures to be recorded every 2 hours.

  Yes

  No

• Temperature Probe Test: Hot Meat Product 1. Meatballs: Pass ≥63C<br>(Please note temperature)

  Yes

  No

• Swab Test Area: GREEN <br>(Please note area swabbed)

  Yes

  No

• Hot water, blue towel & antibacterial soap available at the front and back area?

  Yes

  No

• Are staff changing gloves regularly and washing hands as much as possible?

  Yes

  No (Critical)

• Is allergen information readily available?

  Yes

  No

• Are the walls, floors, counters, menu boards, lightening, sandwich/hot units, microwave, oven and other equipment clean in the service area?

  Yes

  No

• Is the walk in fridge/freezer clean, tidy, floor clear of items and well lit?

  Yes

  No

• Are the cleaning logs done up/signed off by staff?

  Yes

  No

• Are all wearing clean subway approved black polo shirts, aprons, black trousers, black shoes, name badges and hats?

  Yes

  No

• Staff are NOT wearing jewellery, false or gel nails, false eyelashes?

  Yes

  No

• Are all ingredients and products prepped and available to serve?

  Yes

  No

• 11.0 Does this site have a Chopstix?

  Yes

  N/A

• Is Kelsius completed?

  Yes

  No (Critical)

• Is the raw meat stored correctly?

  Yes

  No (Critical)

• Are all products and ingredients within use by dates?

  Yes

  No (Critical)

• Swab Test Area: GREEN <br>(Please note area swabbed)

  Yes

  No (Critical)

• Is the digital probe present, clean and functional?

  Yes

  No (Critical)

• Are hot food temperatures taken and recorded at least every two hours?

  Yes

  No

• Temperature Probe Test: Bain Marie 1: Product ≥63C <br>(Please note temperature)<br>

  Yes

  No (Critical)

• Temperature Probe Test: Bain Marie 2: Product ≥63C <br>(Please note temperature)<br>

  Yes

  No (Critical)

• Is the general appearance of the hot display clean/inviting and well lit? very important if all light bulbs are functional and area around clean in each of the Bain Marie?

  Yes

  No

• Hot water, Blue towel and Soap available in the front area and back kitchen?

  Yes

  No

• Service Area: are walls, floor, counter, mineral fridge, chef fridge and wok station clean?

  Yes

  No

• Back Kitchen: are walls, floor, prep tables, sinks, rice cookers and all other equipment clean?

  Yes

  No

• Is the walk in fridge & freezer clean, tidy, floor clear of items and well lit, food in date?

  Yes

  No

• Staff are NOT wearing jewellery, false/gel nails, false eyelashes or heavy make up?

  Yes

  No

• Are all staff washing hands regularly?

  Yes

  No (Critical)

• Are all staff wearing clean Chopstix approved uniform? (red polo shirt, hat, name badge/black chef jacket, hat and apron, name badge)

  Yes

  No

• Is allergen information readily available?

  Yes

  No (Critical)

• Does this site have a FRESHII?

  Yes

  N/A

• Is the HACCP book present & completed?

  Yes

  No (Critical)

• Are all products and ingredients within use by dates?

  Yes

  No (Critical)

• Is the digital probe clean, functional?

  Yes

  No (Critical)

• COLD FOOD TEMPERATUE RECORDS, are temperatures taken at least twice every day and recorded on the temperature log?

  Yes

  No

• Probe Test - Cold 0-5C<br>(Please note temperature)

  Yes

  No (Critical)

• Swab Test Area: GREEN <br>(Please note area swabbed)

  Yes

  No (Critical)

• Hot water, blue towel & antibacterial soap available at the front and back area?

  Yes

  No

• Are staff changing gloves regularly and washing hands as much as possible?

  Yes

  No (Critical)

• Is allergen information readily available?

  Yes

  No (Critical)

• Are the walls, floors, counters, menu boards, lightening, cold counter and other equipment clean in the service area?

  Yes

  No

• Are the cleaning logs done up/signed off by staff?

  Yes

  No

• Is the walk in fridge/freezer clean, tidy, floor clear of items and well lit?

  Yes

  No

• Are all wearing clean Freshii uniforms?

  Yes

  No

• Are all staff complying to uniform policy? i.e. not wearing jewellery, false or gel nails, false eyelashes?

  Yes

  No

• Are all ingredients and products prepped and available to serve?

  Yes

  No

19.0 HEALTH AND SAFETY

• Are Daily/weekly/Monthly checks Completed ?

  Yes

  No

• Sea change safety statement – signed by all staff?

  Yes

  No

• Seachange CSA board active and up to date?

  Yes

  No

• Seachange JSA progress evident?

  Yes

  No

• Are fire Map/Safety Statement/Tank map all displayed?

  Yes

  No

• Do current staff have manual handling complete and certificate printed?

  Yes

  No

• Do current staff have food safety complete and certificate printed?

  Yes

  No

• 20.0 RRAI CODE - Does this store sell alcohol?

  Yes

  N/A

• Display Compliance?

  Yes

  No

• Are Staff Briefing books/Posters in place?

  Yes

  No

• Are Floor Posters in place ?

  Yes

  No

• Till display surround in place?

  Yes

  No

• Off-licence opening hours displayed?

  Yes

  No

21.0 Site Security

• Are Camera's functioning correctly?

  Yes

  No

• Evident Security culture on site?

  Yes

  No

• Are safe keys/ store Keys Managed?

  Yes

  No

• Are Key holders list Correct?

  Yes

  No

• Are Alarm codes/ Digi locks changed Quarterly?

  Yes

  No

• Are staff wearing mobile panic alarms?

  Yes

  No

• Is MTS keyholder list up to date?

  Yes

  No

• Are the keys in the cash drawer?

  Yes

  No

PUBLIC and STAFF TOILETS

• Does this site have toilets?

  Yes

  N/A

• Is there Soap in place?

  Yes

  No

• Is there Toilet Roll in place?

  Yes

  No

• Are there Drying Facilities in place?

  Yes

  No

• Is there cleaning records in place and on display?

  Yes

  No

• Are the showers clean & tidy?

  Yes

  No

  N/A

• Are there sanitary boxes provided?

  Yes

  No

• Is the toilet area generally clean and smelling fresh?

  Yes

  No

• Is the baby changing mat generally clean and smelling fresh?

  Yes

  No

  N/A

• Is there a nappy bin provided?

  Yes

  No

  N/A

• Is the floor dry and clean?

  Yes

  No

• Does this site have a sluice room?

  Yes

  N/A

• Is the sink clean?

  Yes

  No

• Is he floor and room area clean and free of items?

  Yes

  No

• Are the chemicals correct?

  Yes

  No (Critical)

• Are the mop heads clean and hanging to dry and buckets empty?

  Yes

  No

• Is there a mop/brush colour coding system in place?

  Yes

  No