QSV Template - duplicate

• Site #:

• QSV conducted on:

  Date

• QSV prepared by:

Mystery Shop Inspection

• Original Mystery Shop Score:

• Number of CURE's Submitted:

• Final Mystery Shop Score:

Price Survey

• SEI Prices:

• Competitor 1 Prices:

• Competitor 2 Prices:

• Competitor 3 Prices:

Forecourt

• MID Price sign working / good condition:

  Yes

  No

  N/A

• MID sign visible to customers:

  Yes

  No

  N/A

• Prices matches the pumps:

  Yes

  No

  N/A

Landscape

• Air and water working:

  Yes

  No

  N/A

• Landscape well maintained:

  Yes

  No

  N/A

Tank Pads

• Fill caps present:

  Yes

  No

  N/A

• Lids painted and identified:

  Yes

  No

  N/A

• Spill buckets are clean:

  Yes

  No

  N/A

Canopy

• Deck is clean, no paint needed:

  Yes

  No

  N/A

• Columns clean, no paint needed:

  Yes

  No

  N/A

• Facia clean:

  Yes

  No

  N/A

• Lights in working condition:

  Yes

  No

  N/A

Dispensers

• Pumps in working condition:

  Yes

  No

  N/A

• Security seals and decals present:

  Yes

  No

  N/A

• No graffiti or adhesives present:

  Yes

  No

  N/A

• Hand sanitizers on dispensers:

  Yes

  No

  N/A

• Dispensers clean:

  Yes

  No

  N/A

• No dispensers damaged:

  Yes

  No

  N/A

Trash Valet

• Clean appearance:

  Yes

  No

  N/A

• No trash overflowing:

  Yes

  No

  N/A

• Towels present:

  Yes

  No

  N/A

• Squeegees present:

  Yes

  No

  N/A

• Clean water for squeegees:

  Yes

  No

  N/A

Curbs and Bollards

• Paint well maintained:

  Yes

  No

  N/A

• No damage present:

  Yes

  No

  N/A

Lot Condition

• No pot holes:

  Yes

  No

  N/A

• Striping well maintained:

  Yes

  No

  N/A

• No weeds in forecourt area:

  Yes

  No

  N/A

• No trash in forecourt area:

  Yes

  No

  N/A

• No spills in forecourt area:

  Yes

  No

  N/A

Current POP

• Correct pump toppers

  Yes

  No

  N/A

• 3x3 and valet:

  Yes

  No

  N/A

• Exterior POP present:

  Yes

  No

  N/A

• CC apps present:

  Yes

  No

  N/A

• No temp. or handwritten signs present:

  Yes

  No

  N/A

Carwash (If Applicable)

• Signage at dispensers:

  Yes

  No

  N/A

• Directional signage present:

  Yes

  No

  N/A

• Building well maintained:

  Yes

  No

  N/A

• Bay are cleaned and well maintained:

  Yes

  No

  N/A

• Washes are quality:

  Yes

  No

  N/A

Staff

• Clean appearance:

  Yes

  No

  N/A

• Friendly and nice to customers:

  Yes

  No

  N/A

• Uniforms present:

  Yes

  No

  N/A

• Nametags present:

  Yes

  No

  N/A

Restrooms

• Clean appearance / properly functioning:

  Yes

  No

  N/A

• Odor in restrooms:

  Yes

  No

  N/A

• Supplies are stocked:

  Yes

  No

  N/A

• No trash overflowing:

  Yes

  No

  N/A

• No graffiti present:

  Yes

  No

  N/A

Salesfloor:

• Clean appearance:

  Yes

  No

  N/A

• Items in stock:

  Yes

  No

  N/A

• No clustered areas:

  Yes

  No

  N/A

• Items priced:

  Yes

  No

  N/A

• No drug paraphernalia present:

  Yes

  No

  N/A

Vault / Coolers

• Clean appearance:

  Yes

  No

  N/A

• Items in stock:

  Yes

  No

  N/A

• Items priced:

  Yes

  No

  N/A

POP

• Present on salesfloor:

  Yes

  No

  N/A

• Present on counter:

  Yes

  No

  N/A

• CC apps / loyalty present:

  Yes

  No

  N/A

Fresh Food

• Clean appearance:

  Yes

  No

  N/A

• Items stocked:

  Yes

  No

  N/A

• Items fresh and appealing:

  Yes

  No

  N/A

• Items priced:

  Yes

  No

  N/A

Additional Notes