Forever Quality Assurance Review version 1.2

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• The resort is clearly signposted as well as entrance signage

  Yes

  No

  N/A

• *The Forever Resorts sign, Resort name and national flags clearly visible

  Yes

  No

  N/A

• Security entrance is staffed, Name badges worn and uniforms clean and neat

  Yes

  No

  N/A

• Security entrance is clean and well maintained

  Yes

  No

  N/A

• Resort directional and information signage- clear and well maintained

  Yes

  No

  N/A

• Parking is available/ sign posted

  Yes

  No

  N/A

• The Reception exterior entrance and grounds well maintained

  Yes

  No

  N/A

• The Front Office Entrance/ Reception is clearly sign posted

  Yes

  No

  N/A

Definitions

• CORPORATE SIGNAGE Flags: RSA, USA, Corporate flags (all in good condition) Signage: Neon signage, clear and in good condition

Exterior and Surrounding grounds

• Surrounding grounds are clean and well maintained

  Yes

  No

  N/A

• Refuse receptacles available and clean

  Yes

  No

  N/A

• All external lights working/ good illumination

  Yes

  No

  N/A

• Braai facilities clean and in good repair

  Yes

  No

  N/A

• Parking/Car port and paving in good repair

  Yes

  No

  N/A

Chalet Exterior

• Yes

  No

  N/A

• Yes

  No

  N/A

• Chalet external walls and flooring in good repair

  Yes

  No

  N/A

• Chalet door and door frame in good condition

  Yes

  No

  N/A

• There is a DO NOT DISTURB / MAKE UP ROOM sign

  Yes

  No

  N/A

• Emergency evacuation instructions / Baboon warning sign

  Yes

  No

  N/A

Kitchen Facility

• Windows and Curtains are clean and in good repair

  Yes

  No

  N/A

• Cupboards / Shelves are clean and in good repair

  Yes

  No

  N/A

• Sink, taps, drains and surfaces are clean and in good repair

  Yes

  No

  N/A

• Refrigerator is clean, odourless and freezer compartment defrosted

  Yes

  No

  N/A

• Freezer compartment: Ice cube tray filled

  Yes

  No

  N/A

• A filled water bottle in place

  Yes

  No

  N/A

• Drawers are clean and easy to open

  Yes

  No

  N/A

• Stove - good repair, plates clean and working

  Yes

  No

  N/A

• Microwave - good repair, clean and working

  Yes

  No

  N/A

• General appliances - good repair,clean and working

  Yes

  No

  N/A

• Electrical outlets are sufficient and safe

  Yes

  No

  N/A

• Supplied utensils and cutlery are clean and in good condition

  Yes

  No

  N/A

• Kitchen counter top - good condition, clean and hygenic

  Yes

  No

  N/A

• Supplied Crockery and glassware - clean and in good condition

  Yes

  No

  N/A

• Kitchen table/ linen clean and in good repair

  Yes

  No

  N/A

Chalet Living Area

• Floor, walls ceilings are clean and in good repair

  Yes

  No

  N/A

• Curtains are in good repair and hanging correctly/ easy to open

  Yes

  No

  N/A

• Furniture and upholstery in good condition and suitably placed

  Yes

  No

  N/A

• Windows and window sills are clean

  Yes

  No

  N/A

• Cupboards and shelves are clean

  Yes

  No

  N/A

• Lighting is adequate/ fittings clean, bulbs working and of same size and design

  Yes

  No

  N/A

• Corporate jotter pad, pencil available/ not marked

  Yes

  No

  N/A

• Television tuned and channels indicated

  Yes

  No

  N/A

• Electrical outlets are sufficient and safe

  Yes

  No

  N/A

Bedroom 1

• Curtains are in good repair and hanging correctly/ easy to open

  Yes

  No

  N/A

• Windows and window sills are clean

  Yes

  No

  N/A

• Side tables are clean and in good condition

  Yes

  No

  N/A

• Bedspread & Coverings are clean and in good repair

  Yes

  No

  N/A

• Mattresses is not soiled or sagging and is covered with mattress protector

  Yes

  No

  N/A

• Pillows are sufficient and meet minimum specifications

  Yes

  No

  N/A

• Bedside and room lamps are clean, with lamps and operational

  Yes

  No

  N/A

• Overall Illumination in the room is adequeteA

  Yes

  No

  N/A

• Air conditioning unit is operable (with bearable noise level)

  Yes

  No

  N/A

• Spare blankets and pillows are available in wardrobe

  Yes

  No

  N/A

• Waste bin lined and in good condition

  Yes

  No

  N/A

• Mirrors are clean, undamaged and adequete

  Yes

  No

  N/A

• Electric outlets are sufficient and safe

  Yes

  No

  N/A

Bedroom 2

• Floor, carpeting , walls and ceiling are in good repair

  Yes

  No

  N/A

• Curtains are in good repair and hanging correctly

  Yes

  No

  N/A

• Windows and window sills are clean

  Yes

  No

  N/A

• Side tables are clean and in good condition

  Yes

  No

  N/A

• Bedspread & coverings are clean and in good repair

  Yes

  No

  N/A

• Mattress is not soiled or sagging and is covered with mattress protector

  Yes

  No

  N/A

• Pillows are sufficient and meets minimum specifications

  Yes

  No

  N/A

• Bedside and room lamps are clean, with lamps and operational

  Yes

  No

  N/A

• Overall illumination in the rooms is adequete

  Yes

  No

  N/A

• Air conditioning unit is operable (with bearable noise level)

  Yes

  No

  N/A

• Spare blankets and pillows are available in wardrobe

  Yes

  No

  N/A

• Waste bin lined and in good condition

  Yes

  No

  N/A

• Mirrors are clean, undamaged and adequete

  Yes

  No

  N/A

• Electric outlets are sufficient and safe

  Yes

  No

  N/A

• No bad or offensive odours in room

  Yes

  No

  N/A

Bathroom

• Walls, floors and ceilings are clean and in good repair

  Yes

  No

  N/A

• Bathroom door, door frame and lockable device in good repair

  Yes

  No

  N/A

• Vanity,basin, bath and fixtures/bulbs clean and in good repair

  Yes

  No

  N/A

• Overall illumination is adequete

  Yes

  No

  N/A

• Mirrors clean, undamaged and adequete

  Yes

  No

  N/A

• Bath and bath fittings clean/ working order/ not damadged

  Yes

  No

  N/A

• Shower curtain rail is not coreded

  Yes

  No

  N/A

• Toilet and cistern is clean, not damaged and in working order

  Yes

  No

  N/A

• Towels and bathmats in good condition and meet minimum specification

  Yes

  No

  N/A

• Corporate sani-bags available

  Yes

  No

  N/A

• Clean disposable bin available

  Yes

  No

  N/A

• GUEST amenities are sufficient and neatly placed

  Yes

  No

  N/A

• GUEST AMENITIES – Chalets * Double ply Toilet paper (2 rolls) * Toilet spray

Hotel Lobby and Corridors

• Reception hours suitable to Guest expectations

  Yes

  No

  N/A

• Reception area is clean and tidy with adequate seating

  Yes

  No

  N/A

• Furniture and upholstery in good condition and suitably placed

  Yes

  No

  N/A

• Reception desk is uncluttered and staffed

  Yes

  No

  N/A

• Lighting is adequate / fittings clean,bulbs working and of the same size and design

  Yes

  No

  N/A

• Background music appropriate (not radio station)

  Yes

  No

  N/A

• Non smoking rooms available on request

  Yes

  No

  N/A

• First aid/ emergency supplies available

  Yes

  No

  N/A

• Guest hair dryers- minimum of 2 available

  Yes

  No

  N/A

Hotel room

• Floors, walls,ceilings are clean and in good repair

  Yes

  No

  N/A

• Curtains are in good repair and hanging correctly/ easy to open

  Yes

  No

  N/A

• Furniture and upholstery in good condition and suitably placed

  Yes

  No

  N/A

• Windows and window sills are clean

  Yes

  No

  N/A

• Lighting is adequate/ fittings clean, bulbs working and of same size and design

  Yes

  No

  N/A

• Corporate jotter pad ,pencil available/ not marked

  Yes

  No

  N/A

• Television tuned and channels indicated

  Yes

  No

  N/A

• Electrical outlets are sufficient and safe

  Yes

  No

  N/A

• Floor, carpeting, walls and ceiling are clean and in good repair

  Yes

  No

  N/A

• Side tables are clean and in good condition

  Yes

  No

  N/A

• Bedspread & Coverings are clean and in good repair

  Yes

  No

  N/A

• Mattress is not soiled or sagging and covered with mattress protector

  Yes

  No

  N/A

• Pillows are sufficient and meet minimum specifications

  Yes

  No

  N/A

• Bedside and room lamps are clean, with lamps and operational

  Yes

  No

  N/A

• overall illumination in the room is adequate

  Yes

  No

  N/A

• Air conditioning unit is operable (with bearable noise level)

  Yes

  No

  N/A

• Spare blankets and pillows are available in wardrobe

  Yes

  No

  N/A

• Waste bin lined and in good condition

  Yes

  No

  N/A

• Mirrors are clean, undamaged and adequate

  Yes

  No

  N/A

• There is no offensive/ smoke odours detectable in the room

  Yes

  No

  N/A

• Bathroom door, door frame and lockable device in good repair

  Yes

  No

  N/A

• Vanity,basin,bath and fixtures/bulbs clean and in good repair

  Yes

  No

  N/A

• Mirror are clean, undamaged and adequate

  Yes

  No

  N/A

• Bath and bath fittings clean/working order/not damaged

  Yes

  No

  N/A

• Shower curtain rail not coroded

  Yes

  No

  N/A

• toilet and cistern is clean, not damaged and in good working order

  Yes

  No

  N/A

• towels and bathmats in good condition and meet minimum specifications

  Yes

  No

  N/A

• Corporate sani-bags available

  Yes

  No

  N/A

• Clean disposal bin available

  Yes

  No

  N/A

• Turn down service completed to standard (where applicable)

  Yes

  No

  N/A

• GUEST amenities are sufficient and neatly placed

  Yes

  No

  N/A

Housekeeping Department

• Evidence of chalet/ hotel checklist filled

  Yes

  No

  N/A

• All staff wearing prescribed Company uniform and name badges

  Yes

  No

  N/A

• Emergency policy and procedures in place and adhered to, i.e neon signage. ect.

  Yes

  No

  N/A

• Cleaning chemicals store room packed accordingly, neat and tidy

  Yes

  No

  N/A

• Linen packed according to standards, not on the floor

  Yes

  No

  N/A

• Fire extinguisher correctly supplied, evidence of service done on the extinguisher

  Yes

  No

  N/A

• On Job Training continuously done with satff

  Yes

  No

  N/A

• Flooring/ walls well looked after, no chipped or cracked walls

  Yes

  No

  N/A

• Evidence of regular stock take in place (store rooms in good sound

  Yes

  No

  N/A

• Adequate control of condemned stock linen in place

  Yes

  No

  N/A

• All clean linen packed on the shelf

  Yes

  No

  N/A

• Sorting of soiled linen conducted on clean floor (disposable gloves used)

  Yes

  No

  N/A

• Dirty- 4- clean system in place

  Yes

  No

  N/A

• Staff aware of safety and security measures i.e. Fire , First aid etc

  Yes

  No

  N/A

• Laundry/ linen room kept neat and tidy all times

  Yes

  No

  N/A

Guest Laundry

• Enough change available at all times for the Laundry machine

  Yes

  No

  N/A

• Ironing facility kept neat and tidy

  Yes

  No

  N/A

• Walls, floors and light fittings in good condition

  Yes

  No

  N/A

• Irons in working order and in good repair

  Yes

  No

  N/A

• Ironing boards well maintained and clean

  Yes

  No

  N/A

• All communal toilets, baths/ showers.ect were present lockable from inside

  Yes

  No

  N/A

• Evidence of regular cleaning of the floors, inside and outside

  Yes

  No

  N/A

• All urinals neat and tidy, no leakages and flashing system in good working order

  Yes

  No

  N/A

• Toilet paper correctly supplied and in the holder in good working order

  Yes

  No

  N/A

• Soap dish correctly mounted, clean and in good condition (soap dispenser)

  Yes

  No

  N/A

• Hand dryer available and in good working condition

  Yes

  No

  N/A

• mirrors clean and not chipped

  Yes

  No

  N/A

• No broken windows, damaged doors and door handles etc

  Yes

  No

  N/A

• Refuse bins with lids, bag and monitored regularly

  Yes

  No

  N/A

• TAPS: water temperature indicators (hot/cold) visible

  Yes

  No

  N/A

• Taps and basins cleaned and all in good working order

  Yes

  No

  N/A

• Walls clean, no marks and paint still in good order

  Yes

  No

  N/A

• General cleanliness of the ablution area

  Yes

  No

  N/A

• Staff informative and knowledgeable about product and services

  Yes

  No

  N/A

• Resort/hotel identified and corporate ' Forever Resort ...how may I assist you?' followed

  Yes

  No

  N/A

• Desk neat and tidy. Ergonomically correct light, chairs and desk

  Yes

  No

  N/A

• Guest issued with correct and appropriate key holders with room number tags

  Yes

  No

  N/A

• Staff in proper uniform, wearing name badges etc

  Yes

  No

  N/A

• General staff attitude impressive (all departments)

  Yes

  No

  N/A

• Efficiency of staff on check-in, speedily ect

  Yes

  No

  N/A

• Resort brochure stand stacked properly

  Yes

  No

  N/A

• Evidence of guest questionnaires available for guests

  Yes

  No

  N/A

• Policy and procedures in handling cash behind the desk adhered to

  Yes

  No

  N/A

• Banking procedures in place, i.e. cash drop register

  Yes

  No

  N/A

• Are staff duty rosters in place and updated regularly

  Yes

  No

  N/A

• O J T (On job training) in place and conducted at least monthly

  Yes

  No

  N/A

• Are all storerooms kept neat and tidy

  Yes

  No

  N/A

• Filing properly done all daily operating reports in place

  Yes

  No

  N/A

• All invoices checked and signed off before being sent to finance

  Yes

  No

  N/A

• All company vehicles washed, neat,tidy inside and in good condition

  Yes

  No

  N/A

• All the equipment (Computers , fully stocked first aid box ect.) in good condition

  Yes

  No

  N/A

• Activity disclaimer forms issued to all guests and filed properly

  Yes

  No

  N/A

• All staff knows how to handle emergency procedures

  Yes

  No

  N/A

• First Aid box in place and easily accessible by staff, names of First aiders clearly displayed

  Yes

  No

  N/A

• Fire extinguisher correctly supplied, service tag updated

  Yes

  No

  N/A

• Staff represented in the OHS ( Occupational Health and Safety) and attend meetings

  Yes

  No

  N/A

• Live plants and fresh flowers in good condition/ Artificial flowers & plants in good condition

  Yes

  No

  N/A

• All signage clear and visible, in all good condition (neon signs ect.)

  Yes

  No

  N/A

• Guest arrival(juice if provided) water area regularly monitored, i.e. no dirty gasses

  Yes

  No

  N/A

• Guest Toilet neat and clean

  Yes

  No

  N/A

• Chalet/hotel (key management) in place

  Yes

  No

  N/A

• Chalet/hotel check-list filled, evidence of regular chalet/hotel checks on record

  Yes

  No

  N/A

• Does the person on duty keep all the safe keys safe at all times

  Yes

  No

  N/A

• Back-up operating reports/route forms kept safe for auditing process

  Yes

  No

  N/A

• Evidence of Human Recourse Documents in place,i.i. time sheets , casual sheets etc.

  Yes

  No

  N/A

• Adequate control and monitoring of Brochures

  Yes

  No

  N/A

• Brochure rack adequately stocked

  Yes

  No

  N/A

• Evidence control and monitoring of staff telephone calls in place

  Yes

  No

  N/A

• Are the procedures in place for handling laundromat revenue

  Yes

  No

  N/A

• Evidence of OHS ( Occupational Health and Safety) meetings conducted every three months

  Yes

  No

  N/A

• Requisite number of Health and safety representatives appointed

  Yes

  No

  N/A

• All staff wearing prescribed company uniform and name badges

  Yes

  No

  N/A

• Swimming pool neat and tidy

  Yes

  No

  N/A

• Swimming pool tilling and grouting in good condition and repair

  Yes

  No

  N/A

• Swimming pool guest warning sign available and legible

  Yes

  No

  N/A

• Pool chemicals applied

  Yes

  No

  N/A

• Garden around the pool neat and tidy

  Yes

  No

  N/A

• Evidence of garden being maintained

  Yes

  No

  N/A

• Garden neat and tidy with no papers and debris,etc.

  Yes

  No

  N/A

• Sufficient shade-areas are provided (kiddies pool)

  Yes

  No

  N/A

• Snack shops neat, tidy and very well managed

  Yes

  No

  N/A

• Policies and procedures in handling cash adhered to

  Yes

  No

  N/A

• Staff friendly and helpful to guests

  Yes

  No

  N/A

• All braai areas kept neat and tidy. All braai stand kept clean and in good condition

  Yes

  No

  N/A

• Staff working in an organised manner and the area well maintained

  Yes

  No

  N/A

• Staff wearing company prescribed uniform with name badges

  Yes

  No

  N/A

• Evidence level of stock in the shop monitored regularly

  Yes

  No

  N/A

• Expiry dates on stock items monitored regularly

  Yes

  No

  N/A

• Goods are clearly priced

  Yes

  No

  N/A

• Hours of operation is clearly indicated

  Yes

  No

  N/A

• Merchandising meet suppliers requirements

  Yes

  No

  N/A

• Filling station kept neat and tidy

  Yes

  No

  N/A

• General cleanliness of offices

  Yes

  No

  N/A

• General staff attitude

  Yes

  No

  N/A

• Staff wearing company prescribed uniform with name badges

  Yes

  No

  N/A

• Security house and the area around the security gate kept neat and tidy

  Yes

  No

  N/A

• Indecent report book well documented

  Yes

  No

  N/A

• Evidence of list of OHS Representatives

  Yes

  No

  N/A

• BCEA summery displayed at HR or related departments

  Yes

  No

  N/A

• Earth leakages in working order and regularly tested - evidence

  Yes

  No

  N/A

• Entertainment Facilities(i.e. trampolines) safely maintained

  Yes

  No

  N/A

• Gas cylinder and storage thereof safe

  Yes

  No

  N/A

• Compliance certificate in place of gas and electrical installations visible

  Yes

  No

  N/A

• Perimeter/ Electrical fence monitored at all times

  Yes

  No

  N/A

• Pylon/Name boards st entrance is well demarcated

  Yes

  No

  N/A

• Reception and welcoming signs indicated clearly

  Yes

  No

  N/A

• Facilities such as restaurant/shop/hydro well indicated

  Yes

  No

  N/A

• Road signs and markers are clear

  Yes

  No

  N/A

• Routes to chalets/ hotel and individual numbers reflect well (also after dark)

  Yes

  No

  N/A

• Keys reflect Chalet/room numbers(and address) clearly

  Yes

  No

  N/A

• Uniforms worn by staff reflects corporate brand

  Yes

  No

  N/A

• Staff uniforms are neat and well maintained

  Yes

  No

  N/A

• Uniforms worn reflects discipline (section) of All staff members

  Yes

  No

  N/A

• Entrance to the restaurant kept neat and tidy

  Yes

  No

  N/A

• Entrance well lit and safe. Wheel-chair-friendly ramp provided

  Yes

  No

  N/A

• Operating hours well displayed and meets Guest expectations

  Yes

  No

  N/A

• Copy of Liquor license displayed

  Yes

  No

  N/A

• Floor hygienically clean and slip proof

  Yes

  No

  N/A

• Furniture and fittings well placed

  Yes

  No

  N/A

• Tables and chairs clean and well maintained

  Yes

  No

  N/A

• Tables (table cloth, serviettes, crockery& cutlery ) laid according to meal of the day

  Yes

  No

  N/A

• Counter tops, buffet area and under counter fridges clean

  Yes

  No

  N/A

• Buffet decor clean and free from dust

  Yes

  No

  N/A

• Toilets marked M/F, clean and free from odours

  Yes

  No

  N/A

• Guest toilet hand dryer operational

  Yes

  No

  N/A

• Professional service by waitrons

  Yes

  No

  N/A

• Menu neat and presentable

  Yes

  No

  N/A

• Bar properly stocked with local and international brands

  Yes

  No

  N/A

Standard Buffet Breakfast

• Is a Standard buffet Breakfast available and according to standards

  Yes

  No

  N/A

Breakfast condiments

• Is breakfast condiments available as per minimum standards

  Yes

  No

  N/A

Lunch Buffet

• Is lunch Buffet available according to Minimum standards

  Yes

  No

  N/A

Dinner Buffet

• Is Dinner buffet according to minimum standards

  Yes

  No

  N/A

Breakfast / Lunch/ Dinner coffee/ tea station

• Cups

  Yes

  No

  N/A

• Saucers

  Yes

  No

  N/A

• Teaspoons

  Yes

  No

  N/A

• Variety of tea and coffee

  Yes

  No

  N/A

• Hot/ cold milk

  Yes

  No

  N/A

• Buffet decor/ garnish clean and free from dust

  Yes

  No

  N/A

Ala' carte

• Menu neat and presentable

  Yes

  No

  N/A

• Listed items on menu available

  Yes

  No

  N/A

• Wine list clean and presentable

  Yes

  No

  N/A

• List of wines on wine list available

  Yes

  No

  N/A

• Pricing acceptable and in line with industry norm

  Yes

  No

  N/A

Waiter's Service

• Is waiters delivering a professional service ( attitude to guests, greet guests, show guests to table )

  Yes

  No

  N/A

• Knowledge of food and drink

  Yes

  No

  N/A

• Adhere's to safety & health regulations

  Yes

  No

  N/A

• Waitors Friends

  Yes

  No

  N/A

Waiter's Appearance

• Clean uniform and fitting propely

  Yes

  No

  N/A

• Clean shoes

  Yes

  No

  N/A

• General personal hygiene maintained and visible

  Yes

  No

  N/A

Notes on Standards

• FOOD & BEVERAGE DEPARTMENT [A]Continental Breakfast Fruit: Choice of (2) freshly sliced or whole fruit e.g. apples Choice of (2) canned fruits Cold Meat Platter: Choice of (2) meats like ham, pastrami, sliced roast beef Cheese Platter: Choice of (2) e.g. Cheddar, Gouda, Mozzarella Pastries: Choice of (2) items e.g. Muffins, Croissant, Apple Danish Bread: Toast or fresh, white and brown bread Condiments: Margarine, Butter, Jams & Marmalade, Honey on request Cereals: Muesli and (2) other cereals Yoghurt: Choice of Plain and (2) flavours Milk: Hot and cold milk (correctly marked) Fruit Juice: Orange juice and (2) other flavours Tea & Coffee [B]English Breakfast Fruit Juice: Orange Juice and (2) other flavours Porridge: Oats, Phutu or Maltabella, Mieliepap Milk: Hot and cold milk (correctly marked) Bacon: Crisp Eggs: To order Sausage: (1) Beef, pork, mutton, boerewors, or quality Vienna’s Meat: (1) Mince, liver Fish: (1) Fish cakes, fish bites, fish fingers Vegetable dish: (1) Mushrooms, baked beans, tomato, and potato Condiments: Margarine, Butter, Jams & Marmalade, Honey on request Bread: Toast or fresh, white and brown bread Tea & Coffee

• [A] Lunch Buffet: Vegetables: (2) One vegetable dish each of different colour Starch: (2) Choice of rice, pasta, potato, samp, rice Red Meat: Beef, lamb, venison White meat: Pork, chicken, fish, turkey, duck Salads: (2) Please do not use same vegetables for salad as used for the vegetable dish for that day e.g. carrots and carrot salad! Dessert: 1 x hot pudding, 1 x cold pudding Soft Drink Tea / Coffee Salt & Pepper Sets Individually wrapped toothpicks

• [B]Buffet dinner: Starters: (4) including soup Salads: (3) salads Roast: (1) Casserole/Hot Pot (1) White Meat (1) e.g Chicken or Fish Red Meat (1) Starches (2) Vegetables (2) Gravy Dessert (2) One cold, one hot Custard Tea / Coffee

• Toilets well demarcated, clean free from odours, toilet paper provided

  Yes

  No

  N/A

• Carpets/floors clean,free from debris

  Yes

  No

  N/A

• Ceiling and vents in good condition

  Yes

  No

  N/A

• Window and window sills clean

  Yes

  No

  N/A

• Curtains clean and hanging properly

  Yes

  No

  N/A

• Good illumination, all lights same size and working

  Yes

  No

  N/A

• Tables & chairs ergonomically correct and well maintained

  Yes

  No

  N/A

• Decor- appealing and done profesionally

  Yes

  No

  N/A

• Draping done according to standard

  Yes

  No

  N/A

• Table linen in good condition

  Yes

  No

  N/A

• Air conditioning operational and emits low noise

  Yes

  No

  N/A

• Signage to centre adequate and according to standard

  Yes

  No

  N/A

• Glassware clean and free from spots or marks/ cracks

  Yes

  No

  N/A

• Equipment well maintained and operational: proxima, screen, tv (if provided), cabling

  Yes

  No

  N/A

• White board, Whiteboard markers, flip chart & papers,pens

  Yes

  No

  N/A

Definitions

• CONFERENCE ANMENITIES TV, Proxima & Remote, Podium, Sound system, dvd player, flip chart, wall clock, dustbin, coat hanger/stand, multi-plugs, extension cords, Air-con, flexi-rails, rubber cover for cords, box-sand ashtray (outside) TABLE & Chairs: Individually wrapped- mints, cordials, bottled water, glass, coasters, pens, note pads

• Signed letter of appointment/ Contract of employment

  Yes

  No

  N/A

• Copy of id, qualifications, drivers license and cv

  Yes

  No

  N/A

• Personal information form

  Yes

  No

  N/A

• Job description document

  Yes

  No

  N/A

• Correspondence on - increase, garnisheeorders

  Yes

  No

  N/A

• Employee photograph

  Yes

  No

  N/A

• Beneficiary form

  Yes

  No

  N/A

• Play ground

  Yes

  No

  N/A

• Trampolines

  Yes

  No

  N/A

• Bowling Greens

  Yes

  No

  N/A

• Mini Golf

  Yes

  No

  N/A

• Tennis courts

  Yes

  No

  N/A

• Volley ball courts

  Yes

  No

  N/A

• Games arcades

  Yes

  No

  N/A

• Pool tables

  Yes

  No

  N/A

• Squash courts

  Yes

  No

  N/A

• Rinkhals

  Yes

  No

  N/A

• Go carts

  Yes

  No

  N/A

• Chip and Putt

  Yes

  No

  N/A

• Horse riding

  Yes

  No

  N/A

• Skating ring

  Yes

  No

  N/A

• Boating

  Yes

  No

  N/A

• Fuffi slide

  Yes

  No

  N/A

• Adequate parking area,clean and neat, garden and grounds well maintained

  Yes

  No

  N/A

• Foyer and Reception area clean and tidy

  Yes

  No

  N/A

• Staff in Hydro in company uniform with name badges

  Yes

  No

  N/A

• Evidence of Hydro being cleaned at least twice a day

  Yes

  No

  N/A

• Operating hours well displayed and meets guest expectations

  Yes

  No

  N/A

• Computer printed signs only: Silence please/ No children allowed in treatment centre/No Smoking

  Yes

  No

  N/A

• Posters/ Marketing materiel must be relevant to and relate to the hydro

  Yes

  No

  N/A

• Music must be soft, tranquil, pleasing and create a relaxed atmosphere.

  Yes

  No

  N/A

• Chairs, couches comfortable and well maintained- not sagging

  Yes

  No

  N/A

• Staff knowledgeable about Hydro treatments

  Yes

  No

  N/A

• Mr A Mathebula

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