Quarterly CityMX Complaints Audit

• Conducted on

  Date

• Conducted by

• Location
  Address

Complaints audit for the 3-month period ending: Total number of complaints recorded:

• Have all complaints been logged in the complaints log?

  Yes

  No

  N/A

• Please explain why?

• Have the persons making the complaint had their complaint acknowledged by the CityMX Site Manager or Founding Director?

  Yes

  No

  N/A

• Please explain why?

• Has the complaint been resolved?

  Yes

  No

  N/A

• What needs to be done to resolve the issue?

• Is there evidence that the person making the complaint is satisfied with the result?

  Yes

  No

  N/A

• Please outline the evidence including the date and circumstances upon which it was received.

• Is any further follow up action necessary?

  Yes

  No

  N/A

• Please make your supervisor aware of this so they can follow up.

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