Title Page
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Talent Name
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Conducted on
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Prepared by
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Department
Quick Six
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1. Did the Talent Proactively greet the guest warmly using the 15/5 rule.
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2. Did the Talent use the guest name and introduce themselves by name?
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3. Did the Talent use luxury language and appropriate non-verbal ques?
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A) Did they engage with eye contact, smile and have positive body language?
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B) Did they avoid using slang words and phrase fragments?
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Did they personalize the guest interaction by asking genuine interest questions and responding back to the guest response?
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What genuine interest questions did they ask?
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Did the talent anticipate the guest needs offering a plus one moment?
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How did they anticipate the guests needs?
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Did the Talent close the interaction by offering any additional assistance, thanking the guest and closing with a warm wish?
