RCGC BANQUETS BSA Inspection

• Conducted on

  Date

Event Name

• undefined

Enter Server Name

• undefined

• Prepared by

Employee greets guest upon arrival in a timely manner- 4 Points

• Yes

  No

  N/A

Employee introduces themselves - 4 Points

• Yes

  No

  N/A

Employee uses proper verbiage and is "On Stage"- 6 Points

• Yes

  No

  N/A

Employee meets the RCGC Grooming Standards; takes pride in and takes care of personal appearance- 4 Points

• Yes

  No

  N/A

Employee uses small talk when interacting with the guest- 6 Points

Employee makes menu recommendations and can confidently answer any questions regarding the menu - 6

• Yes

  No

  N/A

Employee explains the beverage menu and offers recommendations - 6 Points

• Yes

  No

  N/A

Did the server inquire if there were any guests with allergies or special requests?- 4 Points

• Yes

  No

  N/A

Food and beverage service must be provided in a timely fashion - 4 Points

• Yes

  No

  N/A

Beverage service and accompaniments meet standards-4 Points

• Yes

  No

  N/A

Employee escorts the guest rather than pointing the way - 4 Points

• Yes

  No

  N/A

Employee owns and resolves guest's requests and opportunities immediately 10 Points

• Yes

  No

  N/A

Employee asks the guest "is there anything else that I may assist you with?"- 4 Points

• Yes

  No

  N/A

Employee anticipates need(s) -4 Points

• Yes

  No

  N/A

Employee provides a fond farewell (Three Steps of Service) - 4 Points

• Yes

  No

  N/A

Employee sincerely encourages the guest to return to the outlet or the property -4 Points

• Yes

  No

  N/A

Employee collects preferences and acts on them -4 Points

• Yes

  No

  N/A

Server provides exceptional service - 4 Points

• Yes

  No

  N/A

Server checked back within 10 minutes of items being served. -4Points

• Yes

  No

  N/A