Region 205 Branch Health June 2014

Store review

• Audit Title

• Store number

• Date

  Date

• Completed by

• Team present

Store Presentation and standards

• Entrance, Sales Floor and Customer areas all clean, clear and dust free.

  Yes

  No

  N/A

• Team professional presented in uniform and wearing their namebadge

  Yes

  No

  N/A

• Evidence the store has executed POS and Fixtures to VM whilst following their current Macro Plan. (Reaction to fill gaps where necessary)

  Yes

  No

  N/A

• Slat walls are full with products spaced & faced, clean and dust free. Store plan in place to replenish key lines.

  Yes

  No

  N/A

• DEMO Products / Live Devices being used and brought to life on the Shop floor as part of EECC sales journey<br>

  Yes

  No

  N/A

• Evidence of back of house stock stored tidily, secured correctly, uncluttered and store is adhering to Health & Safety Guidelines

  Yes

  No

  N/A

• Evidence of Routines and Rituals in place confirming processes and procedures are manned efficiently

  Yes

  No

  N/A

Setting the Team up for success

• Monthly team meeting taking place or an equally effective alternative

  Yes

  No

  N/A

• Effective Rota in place

  Yes

  No

  N/A

• Effective leadership in to cover key trading periods (Weekend Working)

  Yes

  No

  N/A

• Performance expectations set and understood at store and individual level

  Yes

  No

  N/A

• Daily briefings in place covering Assisted sales behaviours, Products, Customer & Store Performance with the whole team throughout the day

  Yes

  No

  N/A

• Store has commercial plan highlighting top 3 store priorities based on Controllable Gross Margin (CGM)

  Yes

  No

  N/A

• End of day review, celebrating successes and setting goals for next days .

  Yes

  No

  N/A

• License to have fun

  Yes

  No

  N/A

Reward

• Team fully understand the mechanics?

  Yes

  No

  N/A

• How the bonus pot is calculated

  Yes

  No

  N/A

• Store CGM target understood

  Yes

  No

  N/A

• WCSS impact understood?

  Yes

  No

  N/A

• Team are engaged with the reward structure?

  Yes

  No

  N/A

• Evidence that the reward structure is being used to positively influence behaviours and performance

  Yes

  No

  N/A

Assisted Sales process, Each & Every Customer Counts

• Effective SFL in place and appropriate for store type and band

  Yes

  No

  N/A

• Evidence of customers being acknowledged and greeted within 1 minute timeframe

  Yes

  No

  N/A

• All tablets powered up and working properly (Any issues escalated appropriately)

  Yes

  No

  N/A

• Live assisted sales observations (12 must do stages) taking place and used to coach sales process and to build team confidence

  Yes

  No

  N/A

• EECC team successes being celebrated

  Yes

  No

  N/A

• Tablet use at 100%

  >100%

  <100%

• Team 100% Accredited and trained on complete assisted sales journey

  >100%

  <100%

• Where applicable appropriate investigation and actions taken on non compliant team members

  >100%

  <100%

Investing in people

• Weekly performance review

  Yes

  No

  N/A

• Activity based on shop-floor observations

  Yes

  No

  N/A

• Monthly review cycle and performance management based on individual BSC data

  Yes

  No

  N/A

Performance focus

• BM engaging team with the why and creating a performance environment to deliver success

  Yes

  No

  N/A

• Manager & team aware of their current performance, priorities and track their store and individual performance accordingly.

  Yes

  No

  N/A

• Conduct & Capability process being implemented appropriately

  Yes

  No

  N/A

OE checks

• MSC carried out as per status

  Yes

  No

  N/A

• Internal and external searches carried out

  Yes

  No

  N/A

• Team signed off Fraud maximised document

  >85%

  <85%

• OE score

  >80%

  <80>70%

  <70%

• CATI score

  >85%

  <85%

Performance review

• WCSS

  >80%

  >75<80%

  <75%

• 4 Week rolling converted journeys

  100%

  >95%<100%

  <95%

• CGM target

  >100%

  <100%

• PostPay volume

  100%

  >95%<100%

  <95%

• Trade in percentage

  >35%

  >25%<35%

  <25%

• HT Geek Squad attach

  >50%

  45-49%

  <45%

• LT Geek Squad attach

  >15%

  10-15%

  <10%

• ASR

  >35%

  30-34%

  <35%

• Upgrade mix

  >55%

  >50%<55%

  <50%

• Fixed broadband

  >Store target

Next Steps / Actions

• Agreed Next Steps / Actions

• Supporting Photos

  Media

• Branch Manager / Deputy

  Sign

• RGM

  Sign