Region 205 Store Manager Expectations and Performance

Is the store set up for success, great standards delivered through R&R and operationally sound?<br>

Is the store being famous for the assisted sale?<br>

Is there a clear commercial focus in-store: Morning brief set, documented and can every colleague can explain what it consists of (question around performance, deals, etc.)?<br>

Does every colleague understand that our number 1 priority is Post Pay?<br>

Does every colleague have their individual Post Pay target for the day & week?<br>

Does every colleague have and understand their targets and stretch targets <br>

Is performance being tracked individually and focussed on the relevant performance metrics?<br>

Has the Branch Manager conducted weekly/monthly reviews with every colleague (evidence of coaching & support)?<br>

Are all colleague reviews up to date?<br>Has the Branch Manager taken action on the back of BSC under performing colleagues and can evidence this?

Mystery shop score<br>

Is the store being famous for the assisted sale?<br>

Tablet used fully

Does every colleague attempt to close the business opportunity?<br>

Time stamped converted journey

Data Capture

Post pay performance<br>

WCSS

Geek Squad High tier<br>

Geek Squad Low Tier<br>

ASR<br>

Broadband