Information

  • Audit Title

Store review

  • Store Name / Branch Number

  • Date

  • Completed by

  • Team present

First Impressions

  • Are the windows clean?

  • Is the Fascia/ Signage clean

  • Is the floor clean and free from rubbish?

  • Are displays and fixtures clean and free from clutter?

  • Is the store delivering on promotional execution?

  • Accessories priced, faced, spaced and dust free?

  • Live devices powered and brought to life on the floor, integrated within the PinPoint journey

Customer

  • SFL - is this in place, can you and your customer's tell who is running the shop floor?

  • Are all colleagues greeting customers entering the store within 20 seconds?

  • Are colleagues approaching customers within 4 mins?

  • Are colleagues using PinPoint effectively? Delivering a seamless sale using Pie only as a vehicle to process?

  • Are colleagues building conversations using the PERFECT GREET process effectively?

  • Are colleagues converting sales using the RIGHTSELL process effectively?

  • Are colleagues having closing conversations using the CLOSE process effectively?

Customer metrics

  • WCSS performance

  • Is the appeals process in place

  • Mysteryshop - team knowledge of GRC and plan to deliver

  • Mysteryshop - most recent report on display?

  • PUSH TO PIE / PPCJ - team knowledge and plan to deliver with coaching/PM evidence?

Finance

  • Current performance understood vs. Volume Target

  • Current performance understood vs. PPCR

  • Current performance understood vs. Upgrade Mix

  • Current performance understood vs. GSHT / GSLT

  • Current performance understood vs. ASR

  • Current performance understood vs. Sim O

  • Current performance understood vs. FBB

  • Tactical plan live?

  • Are the team making commercial decisions and using the tools on offer? Trade in, Cash back, discounting?

People

  • Do all colleagues have set performance targets and able to articulate their performance?

  • Weekly One to Ones?

  • Monthly balance score card Reviews?

  • Quarterly store plan displayed in line with regional plan?

  • store actions and approach in line with regional plan?

  • Holiday Planning?

  • Probation and Performance Improvement?

  • Can the team explain how reward structure works and where their current performance sits?

  • is the most recent regional HUB structure, recognition and results displayed in store?

Controls

  • Reductions per box and plan to improve?

  • Are MSC's being carried out. Guidelines: Green 1 week, Amber 3 week, Red daily. Ideally all stores Green should get to 3 weekly, Mon,Wed,Fri

  • Shrinkage result and plan to improve

  • CFC completion and plan to improve

  • Recall compliance and plan to improve

  • FMIP & Returns cost - knowledge and plan to improve

Vision

  • Briefings contain structured training that team can articulate?

  • Structured weekly training pack delivered?

  • team training pack sign off complete?

  • Noticeboard

  • RGM observations

Next Steps / Actions

  • Agreed Next Steps / Actions - by who, when

  • Additional media

  • Branch Manager / Deputy

  • RGM

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.