Information
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Audit Title
Store review
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Store Name / Branch Number
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Date
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Completed by
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Team present
First Impressions
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Are the windows clean?
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Is the Fascia/ Signage clean
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Is the floor clean and free from rubbish?
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Are displays and fixtures clean and free from clutter?
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Is the store delivering on promotional execution?
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Accessories priced, faced, spaced and dust free?
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Live devices powered and brought to life on the floor, integrated within the PinPoint journey
Customer
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SFL - is this in place, can you and your customer's tell who is running the shop floor?
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Are all colleagues greeting customers entering the store within 20 seconds?
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Are colleagues approaching customers within 4 mins?
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Are colleagues using PinPoint effectively? Delivering a seamless sale using Pie only as a vehicle to process?
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Are colleagues building conversations using the PERFECT GREET process effectively?
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Are colleagues converting sales using the RIGHTSELL process effectively?
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Are colleagues having closing conversations using the CLOSE process effectively?
Customer metrics
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WCSS performance
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Is the appeals process in place
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Mysteryshop - team knowledge of GRC and plan to deliver
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Mysteryshop - most recent report on display?
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PUSH TO PIE / PPCJ - team knowledge and plan to deliver with coaching/PM evidence?
Finance
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Current performance understood vs. Volume Target
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Current performance understood vs. PPCR
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Current performance understood vs. Upgrade Mix
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Current performance understood vs. GSHT / GSLT
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Current performance understood vs. ASR
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Current performance understood vs. Sim O
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Current performance understood vs. FBB
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Tactical plan live?
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Are the team making commercial decisions and using the tools on offer? Trade in, Cash back, discounting?
People
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Do all colleagues have set performance targets and able to articulate their performance?
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Weekly One to Ones?
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Monthly balance score card Reviews?
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Quarterly store plan displayed in line with regional plan?
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store actions and approach in line with regional plan?
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Holiday Planning?
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Probation and Performance Improvement?
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Can the team explain how reward structure works and where their current performance sits?
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is the most recent regional HUB structure, recognition and results displayed in store?
Controls
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Reductions per box and plan to improve?
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Are MSC's being carried out. Guidelines: Green 1 week, Amber 3 week, Red daily. Ideally all stores Green should get to 3 weekly, Mon,Wed,Fri
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Shrinkage result and plan to improve
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CFC completion and plan to improve
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Recall compliance and plan to improve
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FMIP & Returns cost - knowledge and plan to improve
Vision
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Briefings contain structured training that team can articulate?
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Structured weekly training pack delivered?
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team training pack sign off complete?
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Noticeboard
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RGM observations
Next Steps / Actions
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Agreed Next Steps / Actions - by who, when
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Additional media
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Branch Manager / Deputy
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RGM