Operational excellence

• Audit Title

Store review

• Store Name / Branch Number

• Date

  Date

• Completed by

• Team present

Shop exterior

• Is exterior signage clean and have no damage? - take photo to evidence.

  Yes

  No

  N/A

• Is shop front clean and paint at good standard?

  Yes

  No

  N/A

• Are POS in windows to plan?

  Yes

  No

  N/A

shop floor

• Is shop floor clean and displays dust free?

  Yes

  No

  N/A

• Are there any gaps for dummy units or demos on phone walls or gondola ? - take phot evidence

  Yes

  No

  N/A

• Are all shop floor FSDU's to plan, fully merchandised, faced and priced? - take photo evidence?

  Yes

  No

  N/A

• Are all accessory displays full, faced and priced? - evidence with photos.<br>

  Yes

  No

  N/A

• Are 3 for 2 stickers correctly used? - photo evidence.

  Yes

  No

  N/A

• Is prepay top 10 / best of complete? - photo evidence.

  Yes

  No

  N/A

• Is counter area clean, clear, no drinks, no paper not stored correct? - photo evidence.<br>

  Yes

  No

  N/A

BACK OF HOUSE / OFFICE

• Is shop floor door secure?

  Yes

  No

  N/A

• Is all storage removed from floor, with no paper work, totes or boxes to cause tripping hazard ? - photo evidence

  Yes

  No

  N/A

• Is all material on disillusioned professional and business with no material that could cause offence?

  Yes

  No

  N/A

• Are all fie extinguisher, fire exit and health and safety photos filled out? - photo evidence.

  Yes

  No

  N/A

• Are all shelving displays only containing reliving stock / store material with all other non essential material returned or recycled. - photo evidence.

  Yes

  No

  N/A

• Has any form of "cottage industry / local activity" been removed?

  Yes

  No

  N/A

• Is information displayed in back office to plan? Store business plan in middle, each compass section next to relevant quadrant? - photo evidence

  Yes

  No

  N/A

• Does customer section only contain, Ms result and plan, current wcss result with detail, customer promise plan completed?

  Yes

  No

  N/A

• Does finance section only contain, current store results dashboard, individual targets and performance?

  Yes

  No

  N/A

• Does the people section only contain, pulse results and store follow up actions, recognition?

  Yes

  No

  N/A

• Does ops section only contain, store ops results, rota this weeks routines and rituals?

  Yes

  No

  N/A

• Is store 10 point check complete, with current H&S documents displayed?

  Yes

  No

  N/A

BACK OF HOUSE / STOCK ROOM AND STORAGE AREA

• Does stock room only contain stock, that is stored securely and to MSC order? - photo evidence

  Yes

  No

  N/A

• Is all de clutter complete with all store exits clear? - photo evidence.

  Yes

  No

  N/A

• Have all totes been returned to warehouse, with none being used for branch storage?

  Yes

  No

  N/A

• Are all additional storage areas completely de cluttered - photo evidence.

  Yes

  No

  N/A

BACK OF HOUSE / KITCHEN AND TOILET

• Is kitchen tidy and clean, with clean sink, microwave and fridge? - photo evidence?

  Yes

  No

  N/A

• Is toilet area clean, with clean toilet, sink and no toilet rolls not in bin? - photo evidence

  Yes

  No

  N/A

Next Steps / Actions

• Agreed Next Steps / Actions - by who, with clear time scale. Include any supporting reference numbers.

• Additional media

  Media

• Branch Manager / Deputy - I understand that this must be maintained to the evidenced level and failure to follow through next steps in agreed time or maintain to level stated could lead to disciplinary action under the conduct and capability model.

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