Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Planning
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Have the team correctly planned number of tills required?
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Teams used conversion,footfall data to deliver correct rostering through YPP
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Ownership of till banks assigned
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Key communication cascaded, ETET message, sparks offers, any operational issues.
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Has your store measured against the correct till mix, Scott versus hat?
Process
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Maximise effeciencies
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Till points tidy and clutter free and ready to trade
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Till point opened in right sequence
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General merchandise
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Examples of gm zoning planning and in place at quiet times,this includes sizing, pipping and filling.
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unattended tills log off and secure
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Gm stock e.g reservations organised
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Movement of stock on repro route includes tills
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Foods<br>
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Tills being productive
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wrapping materials tidy Till area clean and clutter free Displays well stocked and tidy
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Till lights on when till is open.
Scan School Principles being adopted
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If customer requires an bar, prepare before scanning
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Whilst scanning, don not look for barcodes or watch till screen, listen for the beep. Allows assistant to focus on customer.
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GM - Fold clothes neartly whilst payment id being taken.
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FOODS - Ask for payment whilst scanning the last few items, and pick items up with your right hand and scan with your left.
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Ensure till point message is being delivered, product, sparks, CSAT
Scot tills
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Tills open every trading hours
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Scott tills first till open and last tills closed
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1 customer assistant for every 4 tills at peak and 6 tills in normal trade
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Scot tri light system in operation and fault log sheet used
