Operational Excellence : Payment Experience -SCOT

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Tilling resource

• Has the store completed the new tilling model planner .?

  Yes

  No

  N/A

• Do the daily roster boards for each BU reflect the correct tilling requirements ?

  Yes

  No

  N/A

SET UP

• Are the correct consumables located at each till ?

  Yes

  No

  N/A

• Is the only decor used from the decor library ? ( I.e. No homemade decor )

  Yes

  No

  N/A

• Are till point products laid out to business guidelines ? <br>

  Yes

  No

  N/A

• Have ops and admin SLA's been set up with regard to cash management and consumables / basket and trollies replenishment .?

  Yes

  No

  N/A

• Yes

  No

  N/A

• Yes

  No

  N/A

Managing

• Are additional tills opened in the right order meeting customer demand ?<br>

  Yes

  No

  N/A

• Are customer queries answered efficiently and effectively ?<br>

  Yes

  No

  N/A

• Is the SCOT controller owning the daily management of the payment experience ?

  Yes

  No

  N/A

• Are tills kept clean and clutter free throughout the trading day ?<br>

  Yes

  No

  N/A

• Has operations SLA been set up for basket and trolley replenishment ?

  Yes

  No

  N/A

Operating ( to follow in mid May following training in transaction flow )

Maintaining

• Are all tills operational ?

  Yes

  No

  N/A

• Is correct decor from decor library displayed to highlight to customer any tills not in operation?

  Yes

  No

  N/A

• Are self help guides being used supporting the maintenance of tills ?

  Yes

  No

  N/A

• Are All logs to OT being tracked with a log number and followed up ?

  Yes

  No

  N/A