Operational Excellence - Payment Experience -Foodhall

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Set Up

• Has staffing resource for tills been reviewed and recently updated using the Till Model Builder ? <br>

  Yes

  No

  N/A

• Are the correct consumables located at each till ? <br>

  Yes

  No

  N/A

• Is the convoy decor on display corporate and not home made ?<br>

  Yes

  No

  N/A

• Are till point products laid out to business guidelines ?<br>

  Yes

  No

  N/A

• Has an Admin SLA been set up for cash management purposes ?<br>

  Yes

  No

  N/A

• Has an operations SLA been set up for consumable replenishment ?

  Yes

  No

  N/A

Managing

• Are additional tills opened in the right order to meet customer demand ?

  Yes

  No

  N/A

• Are bells answered efficiently and effectively ?<br>

  Yes

  No

  N/A

• Is someone owing the daily management of your payment experience ( Section Co ) ?

  Yes

  No

  N/A

• Are tills kept clean and clutter free throughout the trading day ?

  Yes

  No

  N/A

• Are tilling standards reviewed daily with customer assistants ?<br>

  Yes

  No

  N/A

• Has an operations SLA been set up for basket and trolley replenishment?<br>

  Yes

  No

  N/A

Operating

• Are all tender methods being processed correctly ? <br>( review LPI findings ) <br>

  Yes

  No

  N/A

• Transactional flow questions to be added following training in May .

  Yes

  No

  N/A

Maintaining

• Are all tills operational ?

  Yes

  No

  N/A

• Is correct decor being used to highlight to the customer any tills which may not be in operation - using decor from decor library not homemade ?

  Yes

  No

  N/A

• Are self help guides being used to support problem solving and till maintenance ?

  Yes

  No

  N/A

• Are all IT logs tracked with a log number and being followed up ?

  Yes

  No

  N/A