Operational excellence

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Yes

  No

  N/A

• Select date

  Date
• Add location
  Address

Operation

• Are team segregating stock appropriately?

  Yes

  No

  N/A

• Are productivity measure in place and teams aware of productivity requirements?

  Yes

  No

  N/A

• Do you have a clear process in place to work carry over stocks?<br>

  Yes

  No

  N/A

• Are runners in place to maintain cycle of stocks?

• Is stock room walked through daily identifying and review volume?

• Is the GM backstage excellence best practices adhered to?

• Is there a robust process for tagging in place?

  Yes

  No

  N/A

• Are there clearly defined drop off and pick up points?

  Yes

  No

  N/A

• Floor plan detailing these in place .

• Area for rubbish to be dropped off, to maintain standards.

• Is there examples of CAYG in place?

  Yes

  No

  N/A

• Do the team ensure standards are delivered before progressing on ?

  Yes

  No

  N/A

• Is there an clear SLA to determine times to clear the floor?

Managing the operation

• Is resource in place to achieve a consistent fill throughout the retail quarter?

  Yes

  No

  N/A

• Is resource in place to achieve a consistent fill throughout the week?

  Yes

  No

  N/A

• Daily fill planner completed.

• Team brief taken place prior to fill?

  Yes

  No

  N/A

• Team brief detailing size of deliveries, duties, priorities previous day's feedback, productivity no member of team running operation.

• Process in place to handover the standard of feedback, and individuals delivery.

  Yes

  No

  N/A

• Process in place to regularly review overall performance of fill, top performers recognised and und performers coached.

  Yes

  No

  N/A