REN Watertable Lounge Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

BAR/LOUNGE

• Warm welcome/greeting provided

  Yes

  No

  N/A

• Good posture, smile, eye contact, and attentive. Engaged interaction.

  Yes

  No

  N/A

• Ambassador anticipated the guest's needs

  Yes

  No

  N/A

• Ambassador knowledgeable about beverages

  Yes

  No

  N/A

• Service was prompt and efficient

  Yes

  No

  N/A

• Ambassador provoked guest to discover something new

  Yes

  No

  N/A

• Ambassador well groomed and professional, wearing name tag

  Yes

  No

  N/A

• Guest name used during the experience, when known

  Yes

  No

  N/A

• Ambassador wardrobe follows the R Image guidelines

  Yes

  No

  N/A

• Further assistance offered to guest

  Yes

  No

  N/A

• Warm and sincere closing offered and appreciation demonstrated

  Yes

  No

  N/A

• Overall experience met guests expectations.

  Yes

  No

  N/A

• Sensory elements meet standards - candles, Lighting, music

  Yes

  No

  N/A

• Style and accessories of lounge meets standards<br>1) Daytime - games, newspapers, decorative pillows, books<br>2) Evening - candles, lanterns

  Yes

  No

  N/A

• Lounge signature beverage items meets standard<br>1) Champagne by the glass - at least 1<br>2) Classic cocktails (Martini, Gimlet, Old Fashioned) at least 4<br>3) Classic cocktails with a twist - at least 4<br>4) Local beers - at least 3<br>5) Wine by the glass - at least 8

  Yes

  No

  N/A

• Bar lounge - equipment

  Safe

  At Risk

  N/A

• Bar lounge Floor condition

  Compliant

  Non-Compliant

• Bar/Lounge Ceiling condition

  Compliant

  Non-Compliant

• Bar/Lounge furniture cleanliness

  Compliant

  Non-Compliant

• Bar/Lounge furniture condition

  Compliant

  Non-Compliant