Title Page
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Conducted on
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Aircraft Serial Number:
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Location:
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Aircraft Make/Model:
- AS350
- EC130
- EC135
- B407
- B412
- PC12
- BK117/EC145
- EC365
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Main Activity(s):
- 600 HR/24 M (AS350/EC130)
- 1000 HR (EC135)
- 12 Year (AS350)
- Zone Inspection(s)
- Component Replacement(s)
- Other Modification(s)/Install(s)
- Other Inspection(s)
- Discrepancy(s)
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Survey Number:
Survey
145 Repair Station
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145 Repair Station Customer Survey
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Please rate the repair station in each of the following categories by selecting the appropriate response:
QUALITY Workmanship, attention to detail, cleanliness, functionality, overall view of aircraft upon acceptance / Return to Service
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Exterior of aircraft is clean, items are protected and secured
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Interior of aircraft is clean, items are stored properly, secured, and fit properly
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Upon preflight inspection, no discrepancies found
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Paperwork, maintenance items complete, and aircraft ready for flight release
ON TIME DELIVERY – Aircraft schedule agreed upon and met without delay or rescheduling
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Region notified of issues that may effect scheduled delivery
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Scheduled delivery date met
COST & TERMS – Parts, and labor clearly identified, quoted and met
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Statement of work performed, itemized and clearly identified
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The quoted return to service was met without change
RELIABILITY – Ability to consistently meet the maintenance schedule and provide a high quality product for service, free from discrepancies
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The aircraft functioned and preforms as expected
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The 145 repair shop is reliable overall and meets your expectations
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Returned with proper inventory and equipment
FLEXIBILITY – Demonstrated ability to offer continued quality support despite unforeseen changes in demand, product or timelines; a willingness to work to overcome obstacles and through issues
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The Repair station flexibility meets your expectations
COMMUNICATION – The repair station readily responds to questions , requests , emails and phone calls. Readily participates and engages in exchanges related to performance, pricing, and quality
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How do you rate the communication ?
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How do you rate the professionalism?
OVERALL CUSTOMER SATISFACTION – Assessment of the Repair Stations service level and their ability to meet or exceed the expectations. Willingness to continue to provide satisfaction and customer support
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Overall final product meets your expectations
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Even if available you would NOT recommend changing to a different vendor
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Utilizing and working with this repair station makes your job easier
Please provide contact details below so we could contact you for more information if needed. Thank you for choosing Air Methods Corporation Repair Station.
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Name:
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Email Address:
