Resident Experience Audit Checklist - Andrews Senior Care
Resident are clean. (nails, hair, skin, teeth)
Residents receive proper mouth care. (breath smells fresh, mouth clean)
Residents are free from odour?
Residents are properly dressed
Residents' clothing fits and is done up
Residents are wearing shoes and stockings which fit and match
Residents are wearing daytime apparel in the day, and night-time apparel at night
Residents appear well groomed. (Men are shaved; residents have clean hair, cut and trimmed.)
Residents speak freely and openly with visitors
Most residents are free from restraints (Restraints include chairs with trays, bed sheets and jacket restraints.)
Staff help residents change their positions in chairs or beds regularly. (Residents are not left slumped over or sliding from chairs,)
Residents are awake and not in bed mid-day
Residents are free from evidence of injury (bruising, swelling, lacerations, stitches, casts, etc.)
Residents' feet, ankles and legs are free from swelling and ulcerations; or, if swollen, are properly elevated
Sufficient staff are in evidence at nursing stations and Staff on the floor.
Staff seem to be properly trained and address residents' needs in a caring and professional manner needs in a caring and professional manner
Staff smile, appear cheerful and show a caring attitude towards residents
Staff are well groomed?
Staff treat residents, family and other staff with courtesy, dignity, and respect
Residents in wheelchairs are not lined up in the hallways or lounge areas is cheerful
Floors and walls are clean, in good repair, and the decor
The home looks and smells clean
The home is free of evidence of cockroaches and rodents
There are bright, pleasant lounge areas
There is soft, pleasant music or activity in lounge areas
There is coffee, tea and juice available for residents and visitors
Residents' rooms are bright and home-like, with personal belongings in evidence
Call bell within easy reach of resident
There is an easy chair for every resident in each bedroom
Closets in bedrooms are properly organized?
Bathrooms are clean and odour free
Bathing areas are clean and in good repair; tiles are not chipped / disorganized
There is sufficient clean linen and towels for residents' use.
Wheelchairs, trays and other equipment are clean and in good condition?
Staff converse pleasantly with residents and visitors
Residents' privacy is respected. (Staff knock before they enter and leave when visitors arrive, Privacy curtains are used appropriately and in good condition
Snacks are served between meals and choices of beverages and snacks are available
Meals appear appetizing and attractive
There are sufficient staff available to assist residents with eating when necessary
Food meets any therapeutic needs residents may have (e.g. diabetic, salt free, chopped, pureed)
Fresh fruit and vegetables served, and there is Food seems to be good nutritional value adequate fibre
Portions are large enough and residents are offered second helpings?
Residents do not appear hungry and do not indicate that they are hungry or thirsty when asked
Residents are encourage to eat and drink, Aides sit to assist residents with eating rather than standing over them
Dietary staff respect residents' individual eating habits, that is, clean up after meals is not rushed
Staff oversee residents as they eat, whether in dining room, own room or corridors
Menus are displayed in clear view, on all floors and offer an alternative choice
Dining room is attractive, pleasant and appropriately decorated