Resident Experience Audit Checklist - Andrews Senior Care

• Conducted on

  Date

• Prepared by

• Location
  Address

• Signed

  Sign

Care of residents

• Resident are clean. (nails, hair, skin, teeth)

  Yes

  No

  N/A

• Residents receive proper mouth care. (breath smells fresh, mouth clean)

  Yes

  No

  N/A

• Residents are free from odour?

  Yes

  No

  N/A

• Residents are properly dressed

  Yes

  No

  N/A

• Residents' clothing fits and is done up

  Yes

  No

  N/A

• Residents are wearing shoes and stockings which fit and match

  Yes

  No

  N/A

• Residents are wearing daytime apparel in the day, and night-time apparel at night

  Yes

  No

  N/A

• Residents appear well groomed. (Men are shaved; residents have clean hair, cut and trimmed.)

  Yes

  No

  N/A

• Residents speak freely and openly with visitors

  Yes

  No

  N/A

• Most residents are free from restraints (Restraints include chairs with trays, bed sheets and jacket restraints.)

  Yes

  No

  N/A

• Staff help residents change their positions in chairs or beds regularly. (Residents are not left slumped over or sliding from chairs,)

  Yes

  No

  N/A

• Residents are awake and not in bed mid-day

  Yes

  No

  N/A

• Residents are free from evidence of injury (bruising, swelling, lacerations, stitches, casts, etc.)

  Yes

  No

  N/A

• Residents' feet, ankles and legs are free from swelling and ulcerations; or, if swollen, are properly elevated

  Yes

  No

  N/A

Staff

• Sufficient staff are in evidence at nursing stations and Staff on the floor.

  Yes

  No

  N/A

• Staff seem to be properly trained and address residents' needs in a caring and professional manner needs in a caring and professional manner

  Yes

  No

  N/A

• Staff smile, appear cheerful and show a caring attitude towards residents

  Yes

  No

  N/A

• Staff are well groomed?

  Yes

  No

  N/A

• Staff treat residents, family and other staff with courtesy, dignity, and respect

  Yes

  No

  N/A

General Surroundings

• Residents in wheelchairs are not lined up in the hallways or lounge areas is cheerful

  Yes

  No

  N/A

• Floors and walls are clean, in good repair, and the decor

  Yes

  No

  N/A

• The home looks and smells clean

  Yes

  No

  N/A

• The home is free of evidence of cockroaches and rodents

  Yes

  No

  N/A

• There are bright, pleasant lounge areas

  Yes

  No

  N/A

• There is soft, pleasant music or activity in lounge areas

  Yes

  No

  N/A

• There is coffee, tea and juice available for residents and visitors

  Yes

  No

  N/A

• Residents' rooms are bright and home-like, with personal belongings in evidence

  Yes

  No

  N/A

• Call bell within easy reach of resident

  Yes

  No

  N/A

• There is an easy chair for every resident in each bedroom

  Yes

  No

  N/A

• Closets in bedrooms are properly organized?

  Yes

  No

  N/A

• Bathrooms are clean and odour free

  Yes

  No

  N/A

• Bathing areas are clean and in good repair; tiles are not chipped / disorganized

  Yes

  No

  N/A

• There is sufficient clean linen and towels for residents' use.

  Yes

  No

  N/A

• Wheelchairs, trays and other equipment are clean and in good condition?

  Yes

  No

  N/A

• Staff converse pleasantly with residents and visitors

  Yes

  No

  N/A

• Residents' privacy is respected. (Staff knock before they enter and leave when visitors arrive, Privacy curtains are used appropriately and in good condition

  Yes

  No

  N/A

Dietary

• Snacks are served between meals and choices of beverages and snacks are available

  Yes

  No

  N/A

• Meals appear appetizing and attractive

  Yes

  No

  N/A

• There are sufficient staff available to assist residents with eating when necessary

  Yes

  No

  N/A

• Food meets any therapeutic needs residents may have (e.g. diabetic, salt free, chopped, pureed)

  Yes

  No

  N/A

• Fresh fruit and vegetables served, and there is Food seems to be good nutritional value adequate fibre

  Yes

  No

  N/A

• Portions are large enough and residents are offered second helpings?

  Yes

  No

  N/A

• Residents do not appear hungry and do not indicate that they are hungry or thirsty when asked

  Yes

  No

  N/A

• Residents are encourage to eat and drink, Aides sit to assist residents with eating rather than standing over them

  Yes

  No

  N/A

• Dietary staff respect residents' individual eating habits, that is, clean up after meals is not rushed

  Yes

  No

  N/A

• Staff oversee residents as they eat, whether in dining room, own room or corridors

  Yes

  No

  N/A

• Menus are displayed in clear view, on all floors and offer an alternative choice

  Yes

  No

  N/A

• Dining room is attractive, pleasant and appropriately decorated

  Yes

  No

  N/A

Overall perspective on resident care and experience at the home?