Restaurant Visit Report

• Store visited

• Conducted on

  Date

• Prepared by

• Rostered team:

• Time and date of visit:

  Date

Guest Experience

• Was there music playing in the restaurant? Was it Deep South Radio?

  Yes

  No

  N/A

• Were guests greeted as they entered the restaurant?

  Yes

  No

  N/A

• Did the order taker try to up sell a meal/brownies/sauce?

  Yes

  No

  N/A

• Did the team member get the name of the guest?

  Yes

  No

  N/A

• Did you see a smile?

  Yes

  No

  N/A

• Did the employee say thank you?

  Yes

  No

  N/A

• Was a parting phrase used?

  Yes

  No

  N/A

• Comments:

Product Observations

• Have the “chicken master” make you a tender. Was it perfect? Did we need to provide coaching?

• Was there product in the hot holding unit?

  Yes

  No

  N/A

• Start a timer and check how long from order point to hand out an order takes

• Comments:

Exterior Cleanliness

• Does appear to be clean and in good repair?

  Yes

  No

  N/A

• Is the correct POP in place and properly priced?

  Yes

  No

  N/A

• Are the exterior lights working and signage if visiting at night?

  Yes

  No

  N/A

• Does the building appear to be clean and in good condition?

  Yes

  No

  N/A

• Comments:

Interior Cleanliness

• Are the floors, tables and seating clean and in good condition?

  Yes

  No

  N/A

• Are the trash containers clean and in good condition? Liners tucked? No odors?

  Yes

  No

  N/A

• Is the beverage area clean, stocked and clutter free?

  Yes

  No

  N/A

• Is the front counter clean and clutter free?

  Yes

  No

  N/A

• Is all lighting working and in good repair?

  Yes

  No

  N/A

• Comments:

Team Image

• Are all employees wearing a complete uniform. Hat, shirt, name tag, belt, black pants, dark socks, slip-resistant shoes. No excessive jewelry. Hair restrained. Good hygiene and grooming standards are practiced.

  Yes

  No

  N/A

• Are all managers wearing a complete uniform?

  Yes

  No

  N/A

• Are all food handlers wearing gloves?

  Yes

  No

  N/A

• Comments:

Restaurant Systems

• Was the opening checklist completed?

  Yes

  No

  N/A

• Have we completed todays temp logs?

  Yes

  No

  N/A

• Is the tracking sheet set up and used correctly? Is all information up to date?

  Yes

  No

  N/A

• Comments:

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• Yes

  No

  N/A

Overall Visit Comments

• Auditor Comments:

• Auditor Signature

  Sign