Drive thru or inside dining?
Did the order taker speak clearly and friendly?
Did the order taker try to up sell?
Did you see a smile on order taker?
Was order repeated when purchased?
Did the employee say thank you?
Was the food delivered in 2:30 or less? Record actual time.
What product(s) did you order?
Was your order correct?
What was the temperature of your order?
Did the order taste good?
Does appear to be clean and in good repair?
Is the drive thru menu board clean and in good repair? No light gaps.
Is the correct POP in place and properly priced?
Is the drive thru lane clean and free of litter? No gum, cigarette butts or build up along the curbs or under windows.
Does the drive thru window area appear to be clean and free of clutter? No fingerprints.
Does the landscaping appear to be clean and well maintained?
Do the sidewalks appear to be clean and in good condition?
Does the building appear to be clean and in good condition?
Is the front counter clean and clutter free?
Is the beverage area clean, stocked and clutter free?
Are the floors, tables and seating clean and in good condition?
Are the restrooms clean and stocked? Free of odor? Seats Secure?
Are the trash containers clean and in good condition? Liners tucked? No odors?
Is all lighting working and in good repair?
Are all employees wearing a complete uniform. No excessive jewelry. Hair restrained. Good hygiene and grooming standards are practiced.
Are all managers wearing a complete uniform?
Are the floors, walls and baseboards clean and in good condition?
Does the chicken rack look clean and product look correct?
Is all lighting working and in good repair? No bugs, dust or cracked lenses.