Restaurant Visitation Report

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Time and date of visit:

  Date

Ordering experience

• Drive thru or inside dining?

  Safe

  At Risk

  N/A

• Did the order taker speak clearly and friendly?

  Yes

  No

  N/A

• Did the order taker try to up sell?

  Yes

  No

  N/A

• Did you see a smile on order taker?

  Yes

  No

  N/A

• Was order repeated when purchased?

  Yes

  No

  N/A

• Did the employee say thank you?

  Yes

  No

  N/A

• Was the food delivered in 2:30 or less? Record actual time.

  Yes

  No

  N/A

• Comments:

Product Observations

• What product(s) did you order?

• Was your order correct?

  Yes

  No

  N/A

• What was the temperature of your order?

• Did the order taste good?

  Yes

  No

  N/A

• Comments:

Exterior Cleanliness

• Does appear to be clean and in good repair?

  Yes

  No

  N/A

• Is the drive thru menu board clean and in good repair? No light gaps.

  Yes

  No

  N/A

• Is the correct POP in place and properly priced?

  Yes

  No

  N/A

• Is the drive thru lane clean and free of litter? No gum, cigarette butts or build up along the curbs or under windows.

  Yes

  No

  N/A

• Does the drive thru window area appear to be clean and free of clutter? No fingerprints.

  Yes

  No

  N/A

• Does the landscaping appear to be clean and well maintained?

  Yes

  No

  N/A

• Do the sidewalks appear to be clean and in good condition?

  Yes

  No

  N/A

• Does the building appear to be clean and in good condition?

  Yes

  No

  N/A

• Comments:

Interior Cleanliness

• Is the front counter clean and clutter free?

  Yes

  No

  N/A

• Is the beverage area clean, stocked and clutter free?

  Yes

  No

  N/A

• Are the floors, tables and seating clean and in good condition?

  Yes

  No

  N/A

• Are the restrooms clean and stocked? Free of odor? Seats Secure?

  Yes

  No

  N/A

• Are the trash containers clean and in good condition? Liners tucked? No odors?

  Yes

  No

  N/A

• Is all lighting working and in good repair?

  Yes

  No

  N/A

• Comments:

Team Image

• Are all employees wearing a complete uniform. No excessive jewelry. Hair restrained. Good hygiene and grooming standards are practiced.

  Yes

  No

  N/A

• Are all managers wearing a complete uniform?

  Yes

  No

  N/A

• Comments:

Kitchen Cleanliness

• Are the floors, walls and baseboards clean and in good condition?

  Yes

  No

  N/A

• Does the chicken rack look clean and product look correct?

  Yes

  No

  N/A

• Is all lighting working and in good repair? No bugs, dust or cracked lenses.

  Yes

  No

  N/A

Overall Visit Comments

• Auditor Comments:

• Auditor Signature

  Sign