Retail 123

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Office 1

• Is the office were Register one kept locked and secured when not in use?

  Yes

  No

  N/A

• Is the office were Register one kept locked and secured when not in use?

  Yes

  No

  N/A

• Are all internal store keys secured in a lockable cabinet and recorded on the store key log (PP136)

  Yes

  No

  N/A

• Is there no personal information/documentation on display in the office, i.e CV?

  Yes

  No

  N/A

• Has the store ordered change using the country specific form?

  Yes

  No

  N/A

• Does the nominated cash collector change delivery receipt match the ordered by the store?

  Yes

  No

  N/A

• Is the safe float correct to what is logged with finance?

  Yes

  No

  N/A

• Is the safe key secured?

  Yes

  No

  N/A

• Are the contents of the safe correct to authorised list?

  Yes

  No

  N/A

• Does the store have additional de taggers not secured to a cash desk and if so are they secured when not in use?

  Yes

  No

  N/A

• Is the room where the safe is located secured when not in use?

  Yes

  No

  N/A

• Are all the Returns/Exchanges present?

  Yes

  No

  N/A

• Have all customer details been inserted onto every Refund/Exchange actioned?

  Yes

  No

  N/A

• Do all Returns/Exchanges have original or copy of original receipt present?

  Yes

  No

  N/A

• Do all Returns/Exchanges have customer/employee and Management signature present?

  Yes

  No

  N/A

• Are all transaction voids present?

  Yes

  No

  N/A

• Do all transaction voids have an employee/management signature and a valid reason present?

  Yes

  No

  N/A

• Are all no sales present?

  Yes

  No

  N/A

• Do all no sales have an employee/Management signature and a valid reason present?

  Yes

  No

  N/A

• Are all Cancelled sales present?

  Yes

  No

  N/A

• Do all Cancelled sales have an employee/Management signature and a valid reason present?

  Yes

  No

  N/A

• Does each promat sale have a valid email authorising the removal of stock?

  Yes

  No

  N/A

• Does the amount removed by the VIP not exceed the limit set on the original email sent by marketing?

  Yes

  No

  N/A

• Are all Promat sales signed by an authorising Managers signature?

  Yes

  No

  N/A

• Are all the price override receipts present for each day and attached to the price override report?

  Yes

  No

  N/A

• Are all Price Override reports investigated and signed by an authorised Manager?

  Yes

  No

  N/A

• Have all employees received a locker search within the last 30 days and have signed to say they have?

  Yes

  No

  N/A

• Have all employees signed the employee signature document (PP114)

  Yes

  No

  N/A

• Is the CCTV working?

  Yes

  No

  N/A

• Is the CCTV date and time correct?

  Yes

  No

  N/A

• Has the store been recording information on forms PP167-PP170?

  Yes

  No

  N/A

• Is the store being opened by 2 employees?

  Yes

  No

  N/A

• Is the store being closed by 2 employees?

  Yes

  No

  N/A

• Have all the management been trained on all PRP's and signed to agree they have read and understood them?

  Yes

  No

  N/A

• Have all employees been trained on all PRP's relevant to them and signed to agree they have read and understood them?

  Yes

  No

  N/A

• Did the store complete it's action plan from the previous assessment within the agreed timescales?

  Yes

  No

  N/A

• Does the store Management team and employees know what their shrinkage target is?

  Yes

  No

  N/A

• Does the store management team and employees know how shrink is calculated?

  Yes

  No

  N/A

• Does the store management team and employees know what the main cause of shrink in their store is?

  Yes

  No

  N/A

STOCKROOM

• Are all units checked in the stockroom represented on the shop floor..

  Yes

  No

  N/A

• Have all employee/customer reserves been identified with a date of reservation/date purchase will take place name of employee/customer purchasing and a signature of store management?

  Yes

  No

  N/A

SALESFLOOR

• Does the store control the fitting room when not in use?

  Yes

  No

  N/A

• Are all employees signing in/out on the signing sheet (PP101)

  Yes

  No

  N/A

• Are all visitors signing in/out on the signing sheet (PP101)

  Yes

  No

  N/A

• Have all employees & visitors received a bag check on leaving the store and had it documented?

  Yes

  No

  N/A

• Are all employee discount receipts actioned for the correct employee and secured in the employee discount folder?

  Yes

  No

  N/A

• Are all employee discount receipts signed by the employee and Manager?

  Yes

  No

  N/A

• Are the EAS tagging barriers working?

  Yes

  No

  N/A

OFFICE 2

• Does the store only have a maximum of 5 sets of external store keys?

  Yes

  No

  N/A

• Are there enough keys for the amount of nominated key holders in store?

  Yes

  No

  N/A

• Is the nominated key holders up to date with intruder alarm provider?

  Yes

  No

  N/A

• Does each nominated key holder present on the day of the assessment have their keys secured?

  Yes

  No

  N/A

• Does each nominated key holder have their own alarm code or key fob in the system.

  Yes

  No

  N/A

• Does the store management know where the Health & Safety policy is and is it readily available?

  Yes

  No

  N/A

• Has there been a fire risk assessment in the last 12 months?

  Yes

  No

  N/A

• Has there been a work place inspection in the last 12 months?

  Yes

  No

  N/A

• Has an action plan been produced on the above 2 inspections?

  Yes

  No

  N/A

• If there were any high risk action from the above action plans, have they been actioned?

  Yes

  No

  N/A

• Have all employees logged into SmartLog and completed the online training?

  Yes

  No

  N/A