Store Visit Report

• Store Visit Report

• Store

• Conducted on

  Date

• Prepared by Jaq Craig

• Personnel

Customer Service

• Is the 123 customer service expectation being actioned in store?

  Yes

  No

  N/A

• Review most recent feedback. Has their been action to improve?

  Yes

  No

  N/A

Financials

• Review EOM store summary

  Yes

  No

  N/A

• What is the stores current QTD and YTD sales growth?

  Yes

  No

  N/A

Daily Operations

• Are daily and weekly floor walks in place. Review records.

  Yes

  No

  N/A

• Are top performing lines in prime retail space and blue ticketed?

  Yes

  No

  N/A

• Review NSOH

  Yes

  No

  N/A

• Has the Price Integrity Audit been Actioned?

  Yes

  No

  N/A

• Has the most recent Risk Audit been actioned?

  Yes

  No

  N/A

Clip Strips & Powerside set up

• Are Clip strips ticketed and full?

  Yes

  No

  N/A

• Are Powersides full and ticketed across the store?

  Yes

  No

  N/A

Credit Claims & Rebates

• Is the store doing them?

  Yes

  No

  N/A

• Ideas to improve stores performance.

  Yes

  No

  N/A

Payroll

• Are wages inline with budget?

  Yes

  No

  N/A

• Review casual usage.

  Yes

  No

  N/A

• Average hourly rate. How is the store tracking?

  Yes

  No

  N/A

In store systems & stock management

• Does the store have any major overstock issues?

  Yes

  No

  N/A

• Goods receipting and SIT up to date?

  Yes

  No

  N/A

• Receiving - are goods moving through? Is the a resett process in place How many nights/mornings, how many hours dedicated to refill?

  Yes

  No

  N/A

• Action required to improve stock flow -

Marketing , special events , store theatre

• Are seasonal events set up and merchandised to standard ?

  Yes

  No

  N/A

• Review catalogue set up Location, Ticketing, Merchandising Intensity

  Yes

  No

  N/A

• Are dept ad packs in place? Event set up checklist up to date?

  Yes

  No

  N/A

Clearance

• How is clearance set up I store? Does it sit within the clearance guidelines?

  Media

• What actions are in place to reduce Z5 levels?

  Yes

  No

  N/A

• Clearance Guidelines communicated and store set up to communicated expectations? <br>

  Yes

  No

  N/A

CM

• Review CMCB complaints and outstanding issues , ensure DTL is having regular daily meetings with coordinators and following up on all customers issues.

  Yes

  No

  N/A

• Check weekly meeting is happening with DTL Coor and Consultant and is being minueted and actioned.<br>Review recent customer complaints.

  complete

• Review CS files. What actions in place to close?

  Yes

  No

  N/A

Health and Safety

• Are the any team member issues in the store?

  Yes

  No

  N/A

• Safety and incident files compliant?

  Yes

  No

  N/A

• Review incidents. How can we reduce?

  Yes

  No

  N/A

• Record maintenance issues. What needs to be followed up. What is the risk?

  Yes

  No

  N/A

• Review workers compensation claims, Review progress reports, What communication with team member

  Yes

  No

  N/A

Team member Induction and Training

• Review new employees list. Has Development Pathway been completed?

  Yes

  No

  N/A

• What development is planned for leadership team?

  Yes

  No

  N/A

General

Floor Walk Notes and photos

• Sew

  Media

• Furn

  Media

• Craft

  Media

• Spartys

  Media

• Manchester

  Media

• Decor

  Media

• Sew Notes

• Furn Notes

• Craft Notes

• Sparty's Notes

• Manchester Notes

• Decor Notes

• Add signature

  Sign