Retail Excellence Survey

Q1 All forecourt, parking and driveway areas free of litter. 1/1

Q2 All forecourt, parking and driveway areas are in good condition. 1/1

Q3 Landscaped areas free of weeds and trash. Plantings are alive and in good condition (including planter boxes). 1/1

Q4 Permanent cigarette window sign, if present, is complete with brands and pricing. 2/2

Q5 Exterior product displays secured and not restricting customer traffic. Product is priced and properly merchandised. All signs are professionally made and no handwritten signs. 3/3

Q6 Building exterior is in good condition, with no peeling paint or graffiti. Building free of major cracks, missing panels. Curbs are clean and painted, where required. 2/2

Q8 All exterior lighting is working, lenses are clean and free of cracks and/or fading. 2/2

Q9 Storefront doors and windows are clean and free of cracks. All approved decals in good condition. 2/2

Q10 Trash enclosure structure/doors in good condition, closed, free of graffiti, and no visible trash present. Trash receptacle/dumpster lids are closed and not overflowing. 3/3

Q11 Storefront area clear of stored items visible to customers. Milk crates and grocery totes (if present) stacked neatly on sides of building.

Q1 All employees, managers, or franchise/dealer in approved uniforms and wearing a Name Tag or an embroidered name on the shirt. Closed toe shoes need to be worn. Uniforms are in good condition, clean, not faded or stained. All button-down shirts must be tucked in. Polo shirts and sweaters may be worn untucked. Pants need to be clean, not faded with no holes or torn. Note: Women who are obviously pregnant do not have to have their shirts tucked in. The current period authorized promotional T-Shirt may be substituted for the uniform shirt.

When 2 people are working, second pay point open, if applicable, when 4 customers are in line.

No employee using a cell phone (including texting) or wearing a "Bluetooth" headset in view of customers.

Transaction area and pay points clean and free of handwritten signs visible to customers. Minimum of 12" clearance for customer's product on countertop. T-Bar display (if present) is visible to customers.

Counter mats (if present) are clean and in good condition without significant wear and tear.

Transaction area (shelves, displays and pegs) clean, stocked, fronted, faced and priced.

We Card UNDER 40 ID signage present and in good condition at transaction counter area.

Observe a Cigarette Transaction for a customer that appears to be under 40 years of age - Did the employee ID the customer?

Was the restricted item sold to the customer?

Cigarette Back Bar in clear, unobstructed view, clean and stocked (no more than 5 holes) with approved signage for price callout (Includes OTP).

Employee access to at least one carton or 10 single-packs of the following brands: Marlboro, Marlboro Lights(Gold), Marlboro Light(Gold) 100's, Camel and Newport. Hard Pack, Soft Pack or a combination of the two are acceptable. (Newport is N/A in CA and MA).

All Top 10 OTP items present: (Check which items are missing)

Free standing promotional candy racks are clean and have appropriate signage.

Gift and Phone Cards are available to customers at all stores - display is clean and well stocked (less than three holes).

King sized candy is available at one of the checkout positions.

Single serve salty snack bags are available at one of the checkout positions.

At least (2) different e-cig items are available. At least (1) vapor-cig is available.

Bakery Case, if available, is clean, stocked (before 11 A.M.), fronted and priced. Bags and tissues or tongs are available to customer.

Microwave (if available) working, interior and exterior clean, with no food buildup.

Hot Sandwich Area

- Hot Sandwich Case is clean, properly stocked (product available until 10:00 AM), priced and clearly labeled within their 'sell by' time.

- Hot sandwich Build to log available and in use.

Holding Temperature Check

peaks at 56 degrees F).

- All products available to customer in food service area are in code and priced (sandwich case, packaged bakery, etc).

- Cold sandwich case is properly stocked with sandwiches and burritos.

- Napkins available to customers throughout food service/dispensed beverage area.

- Permanent POP in place, in good condition and free of dust, dirt, stains and tears (menu boards, product identifiers, flavor labels, flavor static clings, coffee wraps, club cards, permanent price points etc.).

- Current promotional POP displayed in food service/dispensed beverage area.

- No handwritten signs or pricing in food service/dispensed beverage area.

- All counters and walls in food service/dispensed beverage area clean and free of spills and smudges.

- All counter and trash bin doors are present, close completely and are clean.

- All condiment centers within food service/dispensed beverage area clean and stocked (at least 1/3 full).

- Spray heads and brew cones/baskets free of oils and build up, with no new or used grinds.

- Dispensers (Airpots, Fetco, Bean to Cup or glass pots) are functional (no broken, discolored or missing parts or dented dispensers) and free of build-up and stains. Drain pans free of build-up and stains.

Enter temperature of coffee (spot check one).

- Before 10am, location has regular and 3 additional flavors available. After 10am location has regular and 1 additional flavors available.

not-applicable

If present, at least one clean creamer refrigerated dispenser or carafe displayed with product available to the customer and maintained at a 40 degree temp or lower. Enter Temp.

Cappuccino machine free of spills and smudges with light operational and appropriate flavor decals above each nozzle.

Cappuccino hopper bins inside unit at least 1/3 full of product and clean. Whipping chambers clean and unclogged.

Single-serve, packaged bakery items are available in the vicinity of the coffee area.

Fountain and Frozen Carbonated machine free of spills, dust, dirt, and buildup of syrup, including side panels.

Fountain valves and Frozen Carbonated heads clean and operational. Drip pans clean, free of buildup and not overflowing. Ice is available to customers.

All dispensed cup sizes are available, stocked and priced with approved pricing mechanisms.

All flavors of bag-in-the-box syrups are in-stock, code date is visible on front and in code.

Froster and Fountain translights are operational.

All available condiments are properly labeled and within proper expiration dates.

Hot sauce or salsa is available to customers, either in a bottle or in packets.

Tongs available to customer. Tongs must have a sanitary location for storage (a hook, tube, sleeve or similar) attached to or near the roller grill area. Bags available for Taquitos. All products on grill have flavor tags / product identifiers.

Thermometer is available for Sales Associates to check temperature of hot product.

Temperature log in use.

Build to log available and in use.

Roller Grill products are stocked on grill with at least 3 items per flavor between the hours of 6am and 6pm. After 6pm if one grill is used Roller Grill should have 3 items for the one item available.

Minimum of 6 buns available in bun box or slide tray individually wrapped with approved wrappers available to the customer, date coded on the bun bag/box for one day if open bag that is folded over and 12 days for sealed plastic bags.

Nacho Chip rack and signs in place in good condition, and free of dust, dirt, stains, and tears. Chip bags clearly code dated and within code. Minimum of three chip bags available to customer.

Open bulk condiments stored in walk-in cooler are organized, in original containers, dated with in and out/expiration dates.

If in the cooler; Breakfast Sandwiches, Hotdogs and Tornados are folded/sealed, in original box or product may be placed in food safe plastic container.

Are there any thawed hotdogs present in the cooler.

Breakfast Sandwiches, Hotdogs and Tornados in the cooler are in code. Any box or container must include a LOT NUMBER from its original box, Thaw date, Expiration date clearly written on the front of the box or food safe container.

For dairy, product rotated with nearest code date closest to the customer. No out-of-date product or damaged items available to the customer.

All product full and fronted.

Product glide trays and floor clean, free of spills, stains, and cracks (Evaluate through the outside of cooler doors).

Dairy shelves priced with an approved pricing vehicle.

Bagged ice priced and merchandised properly (minimum of 5 bags available).

Bulk ice cream (pints/half gallons if present) and novelty items priced.

Dairy unit maintaining critical temperature of 40F or below. N/A if dairy unit is part of the vault / walk-in cooler.

All freezer lights are working.

Chili and Cheese holding temperature at least 140 degrees plus or minus 5 degrees F - Enter temp.

Squeeze bottle or pump ketchup and mustard (if present) bottles marked with in and out expiration date (14-day life), nozzles without excessive build-up.

Holding temperature greater than 140 degrees F (135 in CA) for hot dogs and taquitos if available (spot check 1 from each grill).

Freezer unit(s) maintaining critical temperature of 0F to 10F or lower. (Includes Novelty Ice Cream, Frozen Food and Vault).

Static cling signage and decals or Velcro cooler door signs for Circle K sites neat, clean, in good condition, and placed in the approved locations per current monthly promotions.

Soda displays properly stocked, organized and priced with promotional signs and/or case cards and no handwritten signs.

Freestanding coolers are clean, stocked and priced with approved POP.

All lights working in vault and/or reach-in cooler/chiller doors.

We I.D. decals are posted on at least one alcohol door or at the store entrance.

Vault organized and free of spills, breakage and odor.

All Vault and Reach in cooler/chiller doors clean.

Vault/cooler doors are properly stocked with no more than 10 holes total in the entire cooler, and priced with approved POP.

5 Key Items are available for sale to customers in the following categories: Isotonic; Water; Tea; Energy; Dairy Pint are properly stocked and priced within the cooler/vault.

Vault temperature 40 F or below (4.5 C) as per thermometer inside vault.

Gondolas/General Appearance

Backroom merchandise and supplies neatly organized on shelves. No food on the floor of the backroom area or sales area.

No empty cartons, boxes or other trash stored on sales floor.

Interior floors and walls free from dirt, spills, grime, and stains.

All ceiling lights illuminated.

Ceiling tiles, vents and valances are free of dirt and dust, in good condition, with no holes, fading, tape, string, or old POP.

Any rugs present are to be in good condition and not soiled.

ATM (if present) is clean, working, free of merchandise and clutter.

All moveable racks, displays, seating, reach-ins, etc. should not reduce aisle width to less than 36 inches.

Gondola units and shelving are clean, free of dust, and in good condition, and free of stains.

No faded, damaged, or dusty product on display.

No product out of date on the shelves.

Shelves are faced, full, and fronted.

Merchandise is priced with approved pricing vehicles. All product is either individually priced or clearly identified with pricing on the shelf molding.

Take-Home-Sized Salty Snack item is on promotion with signage.

All End Caps are full and convey the price point(s) to the consumer.

All Floor Displays have signage and convey price point(s) to the consumer.

Frito Lay end cap or shop round has $1.99 single serve bags.

Beer stores have a beer end cap or beer floor display with signage.

Case water is displayed on an end cap or on the floor w/ signage, or merchandised on the dock outside w/ signage.

A minimum of one customer accessible restroom with proper display decal and locking door available.

Restroom clean with no graffiti and odor free.

Toilets, sinks, mirrors, floors, walls, air vents, hand dryers, baby-changing stations, and trash receptacles are functional and operational.

Restroom dispensers are stocked with soap, paper towels, and toilet paper.

Lights are illuminated and lenses are free of dirt, grime, and cracks.

"Employees Must Wash Hands" decals present, in good condition.

Monthly Sales Planner or Promo Guide is available for inspection at all times.

Correct SRP for Coffee and Fountain.

Correct SRP for Food Service.

Energy and Water promotions.

Primary Soft Drink Promotion

Primary Beer Promotion