Retail Operations Compliance Audit - duplicate

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Back office

• Health and Safety Folder: used and in date? Risk Assessments

• Loss Prevention Folder: Correct logs present, signed and dated?

• Retail Operations Folder Budgets Figures Footfall Am Visits

• Visual Merchandising Folder

• Filing Cabinet: Correct order, relevant layout.

• Office notice board. No paper up.

  Off

  On

• Staff Folders: Induction H & S training and quiz Contact Details Safe Systems at work

• Cash Handling: Safe correct Cashing Up Summary completed Safe Reconciliation sheets

Shop Floor

• Shop Presentation Windows (3) Fixtures + Fittings (3) Hanging stock (3) Folded stock (3) Size stickers (3) Security Tags (3)

• Staff on dedicated areas

• Staff in correct uniform.

• Available sizes for product represented on shop floor. Stock depths at capacity.

• Fitting Room: Manned at all times (3) Log kept No tagging Clean + Tidy (3)

• Till Area: Zoning plans (3) User Guides (3) Search Log (3) Signing In (3) Cash Handling Policy (3) Till area- no clutter, bags full and tidy. (3)

Stockroom

• Walkways clear from obstruction. Bins Floor Clear No Clutter Equipment in appropriate areas

• Clothes that are in-between processes (put away/delivery/over stock) stored on correct shelf/area.

• Racking and Shelving visibly labelled. Bay ends labelled (3) Bay's numbered (3)

• PST boards displayed in appropriate area and have the correct information up.

• Is there stock on the floor? Boxes labelled and dated. Bay's, shelves, trolleys used.

• Stockroom office area (1) Stockroom operations folder (1) Recalls folder (3) IST's Folder (3) In/Out tray for delivery consignments (3) Tray for stocking up paperwork (3) Tub for Sreads (3)

• SNO Labelled and stored correctly.

• Shoes organised and tidy (3) Display shoes labelled. (3)

• Watches stored in appropriate locked cabinet.

Stock movement

• Summary (delivery) stock forms taken to shop floor to check for replenishment.

• Is new stock picked in full size range and processed first?

• Delivery processing through to shop floor and put away appropriately designated so that stock is efficiently dealt with. Is the delivery task completed daily?

• All stock tagged in the stockroom.

• Missing sizes noted on task board. Notice boards used as per instructions.

• Stocking up completed regularly and methodically. EVIDENCE.

• Sreads completed throughout the day. Printed every £500 Slips signed and checked. Sreads kept in tub in stockroom for 7days.

• Supervisor/Manager checks on stock movement completed.

Deliveries

• Are boxes packaged correctly. Paperwork DPD booking slip Box end label

• Recall tasks and surveys completed on Sonic.

• Faulty stock Not built up Labelled Put through till correctly

Back of House

• Toilets- clean and tidy

• Corridors free from stock, rubbish and fixtures.

• Boards POP boards up, relevant and current information (3) Health and Safety board, in date. (3) Weekly Tracker - filled in daily (3) Minimum 2 weeks worth of rotas up (3)

• Shop Floor access door always closed and locked

• No hand written notices on walls

• Staff room clean and tidy

• Lockers available to all staff