Retail Operations Manager - Store Visit Checklist

• Team Lead Operations-Store Visit Report

• Store

• Conducted on

• TEAM LEAD OPERATIONS

• Yes

  No

  N/A

Floor Walk

• Staff dressing presentable?

  Media

• How presentable is the store

  Excellent

  Good

  Fair

  Poor

  N/A

• Top sellers placement in primary locations (hot spots)

  Yes

  No

  N/A

• Volume stock in primary / secondary locations

  Yes

  No

  N/A

• Customer feedback on product

  Yes

  No

  N/A

• Personal grooming standards being adhered to

  Yes

  No

  N/A

• Verify if lights and any other maintenance issue has been lodged with FRC

  Yes

  No

  N/A

Customer Service

• Did the staff greet customers?

  Yes

  No

  N/A

• Are the team members making customer service their main priority

  Yes

  No

  N/A

• Was the service satisfactory?

  Excellent

  Good

  Fair

  Poor

  N/A

• Do associates mention the USP's or highlight the strength of the products to the customers

  Yes

  No

  N/A

• BM leading the team by example and provide feedback on observations

  Yes

  No

  N/A

Visual Merchandising

• Is product appropriately organized by Best sellers/Family

  Yes

  No

  N/A

• Is product restocked completely at regular intervals?

  Yes

  No

  N/A

• Product packaging sealed, clean and free of damage?

  Yes

  No

  N/A

• All categories merchandised according to standards

  Yes

  No

  N/A

Back of House Standards

• Rest room clean and scents fine

  Yes

  No

  N/A

• Store equipment functioning well

  Yes

  No

  N/A

• Garbage and Recycling taken out rightly

  Yes

  No

  N/A

• Stockroom clean, organised and free of clutter W

  Yes

  No

  N/A

• Store equipment stored neatly and safely

  Yes

  No

  N/A

End of visit

• Overall visit report

  Excellent

  Good

  Fair

  Poor

  N/A

• Q&A

  Yes

  No

  N/A