Title Page

  • 2016

  • HP Monthly Standards and Service Audit

  • Austria and Germany

  • Conducted on

  • Adam Heaven

  • Location

1.0 Previous Audit.

  • Has the previous audit been reviewed and is it being used by the team as a working document

  • Is the last audit visible and are there any outstanding issues

2.0 Club Entrance and Reception.

  • Is the entrance clear of litter and debris with no cigarette butts present

  • Is external signage clean and illuminated

  • Is the reception area clean, tidy and clutter free

  • All lights working

  • All POS up to date and presented as per brand standard

  • Are access barriers working and in use

  • Is the correct level of music evident and the correct mood being created

  • Are all the daily open and close checklists completed and up to date

  • Are team smartly presented with standard name badge evident.

  • Are members being greeted with a welcoming smile and being engaged

  • Was the phone answered within 3 rings

  • Did the receptionist say hello, the name of the club and introduce themselves

  • Did the reception team respond to email enquiry within 10 minutes of receiving

  • Are the towels, clean with a soft feel and smell fresh

  • Did the receptionist have knowledge of all products

3.0 Offices and Back of House.

  • Are all the store rooms tidy with clear floor and safe storage of chemicals

  • All offices clean, neat and tidy with a clear desk policy evident

  • Are towels stored safely and not a fire risk

  • All pool tests completed and within parameters. Remedial action recorded and actioned where appropriate

  • All lights working

4.0 Retail, Seated Area and Cafe Area.

  • Retail area looks well presented and is clean

  • Fridges are fully stocked, all labels facing forward and all stock displayed neatly with price visible

  • Furniture in good condition and well presented with clean, clear tables

  • Magazines and newspapers available

  • Cafe bar is manned and in line with expectations

  • Area clean and tidy with clean floors and no dust evident

  • All lights working

5.0 Male and Female Changing Rooms and Toilets.

  • All lockers displaying up to date disclaimers

  • Lockers are clean and door is closed when not in use

  • Are all lockers available for use. Is there a brand standard sign displayed when out of order

  • All lockers have 2 hangers present

  • Locker POS is up to date

  • No towels or litter are left in the changing rooms

  • All lights are working

  • All walls are clean with no marks

  • All mirrors are smear free and all basins are clean with no surface water present

  • Floors are clean with no dust visible or dirt in the corners

  • Bins are no more than half full at any time

  • All dispensers are in place and product available

  • All toilets working. Is a brand standard sign displayed when out of order

  • Toilets smell fresh and stock is available

  • Toilets seats are present and secure

  • Any POS displayed in toilets is up to date

  • No cleaning chemicals are out on display

  • Sun beds are available and all tubes working

  • Sun beds are cleaned with cleaning schedule in place

  • Spray bottles and paper tissue available

  • Health and Safety guidelines evident and displayed correctly

6.0 Male and Female Showers and Vanity Areas.

  • All showers are available, fittings presented well and working correctly

  • All extractor vents are working and free from dust

  • All dispensers are present and product available

  • All hairdryers are working and free from dust in the filters. All hand dryers are working

  • Showers smell clean and fresh with clean clear drains

  • Showers are free of body fat on walls and floors with ceiling tiles clean

  • Floors are clean with no damage to tiles

  • Swimming costume dryers are working, clean and smell fresh

  • All lights are working

7.0 Wellness Area and Wet Area.

  • Areas clean and no rubbish or discarded towels evident

  • All showers working and clean

  • All walls in good condition with no marks

  • No surface water present and cleaning products stored away

  • All sauna benches are in good condition and safe to use

  • Saunas and steam room on and at the correct temperature

  • Saunas and steam room smell fresh with essence present

  • All lights working

  • All appropriate health and safety signage is in place

  • Loungers and furniture are all in good condition and clean

  • Relaxation rooms clean with no discarded towels evident

  • No scum lines evident in spa pool

  • Spa pool at the correct temperature

  • Pool life saving equipment present and in good working order

  • All Aqua class equipment is stored correctly and neatly

  • Pool area rules are displayed and correct

  • Swimming pool water is crystal clear and at the correct temperature

  • No scum lines evident in swimming pool

  • Water cooler working and clean

8.0 Gym Area.

  • Air conditioning working, at the correct temperature with all vents free of dust

  • All lights working

  • Music at the correct levels at all times with the correct tempo

  • All machines clean and working with none out of order

  • The correct out of order signage is displayed where appropriate

  • All flooring is clean with no dust evident. Corners are clean

  • All matting is clean and without damage

  • All pads on resistance equipment is clean and free of tears

  • All equipment is stored away when not in use with no trip hazards

  • Spray bottles and paper tissue readily available

  • No mobile phone signage in place

  • Are all the daily, weekly and monthly checklists completed and up to date

  • Daily cleaning schedule and rota is in place

  • Water coolers are clean and working

  • All POS is relevant, up to date and presented correctly

  • All team members are in uniform with name badge on and interacting with members

9.0 Group Exercise and Studios.

  • Studio timetables displayed and up to date

  • Air conditioning is working, at the correct temperature with all vents free of dust

  • Floors clear of sweat marks and no dust evident

  • Mirrors are smear free and clean at all times with no damage

  • Walls clean with no marks evident

  • All lights working

  • All equipment immaculately stored safely when not in use

  • All mats clean, stored correctly and are free of damage

  • Foot straps are all in good condition

  • All seats and handlebars returned to the base when not in use

  • Spray bottles and paper tissue readily available in cycle studio

  • Music system in good working order and head mics available in all studios

  • All bikes out of order are removed from studio

  • Studio occupancy is measured and up to date

10.0 General.

  • Is there a club rota and daily RPOD rota in place and displayed in the club

  • Is the upkeep maintenance reporting app being used and is up to date

  • Are the most recent departmental meeting minutes displayed and signed as read by team members

  • All signage in club within brand standard template and displayed within a frame

  • Is all club feedback responded to within a maximum 48 hours

  • Is the most up to date member care report displayed and signed as read by team members

  • All emergency lighting is working around the club

  • All fire escapes are clear

  • Fire evacuation plan is in place with evidence of regular training taking place

  • List of essential numbers and emergency contacts available

  • Pool chemicals are stored safely at all times

  • Is there a club cleaning schedule in place

  • Are weekly cleaning audits with cleaning supervisor up to date and signed off

  • All fire equipment is clean and well maintained and not out of date

  • First aid boxes available and fully stocked

  • During the visit was there a visible management presence at all times

11.0 Recommendations for Future Capex Projects.

12.0 Beauty Rooms, Crèche and 3rd Party Operations.

  • Does the operation represent Holmes Place

  • Is it clean and well presented with opening times clearly displayed

  • Are team members in uniform and a good representation of the brand

  • All POS in line with Holmes Place expectation

  • All lights working

13.0 Sign Off.

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