HP Monthly Standards and Service Audit

• 2016

• HP Monthly Standards and Service Audit

• Austria and Germany

• Conducted on

  Date

• Adam Heaven

• Location
  Address

1.0 Previous Audit.

• Has the previous audit been reviewed and is it being used by the team as a working document

  Yes

  No

  N/A

• Is the last audit visible and are there any outstanding issues

  Yes

  No

  N/A

2.0 Club Entrance and Reception.

• Is the entrance clear of litter and debris with no cigarette butts present

  Yes

  No

  N/A

• Is external signage clean and illuminated

  Yes

  No

  N/A

• Is the reception area clean, tidy and clutter free

  Yes

  No

  N/A

• All lights working

  Yes

  No

  N/A

• All POS up to date and presented as per brand standard

  Yes

  No

  N/A

• Are access barriers working and in use

  Yes

  No

  N/A

• Is the correct level of music evident and the correct mood being created

  Yes

  No

  N/A

• Are all the daily open and close checklists completed and up to date

  Yes

  No

  N/A

• Are team smartly presented with standard name badge evident.

  Yes

  No

  N/A

• Are members being greeted with a welcoming smile and being engaged

  Yes

  No

  N/A

• Was the phone answered within 3 rings

  Yes

  No

  N/A

• Did the receptionist say hello, the name of the club and introduce themselves

  Yes

  No

  N/A

• Did the reception team respond to email enquiry within 10 minutes of receiving

  Yes

  No

  N/A

• Are the towels, clean with a soft feel and smell fresh

  Yes

  No

  N/A

• Did the receptionist have knowledge of all products

  Yes

  No

  N/A

3.0 Offices and Back of House.

• Are all the store rooms tidy with clear floor and safe storage of chemicals

  Yes

  No

  N/A

• All offices clean, neat and tidy with a clear desk policy evident

  Yes

  No

  N/A

• Are towels stored safely and not a fire risk

  Yes

  No

  N/A

• All pool tests completed and within parameters. Remedial action recorded and actioned where appropriate

  Yes

  No

  N/A

• All lights working

  Yes

  No

  N/A

4.0 Retail, Seated Area and Cafe Area.

• Retail area looks well presented and is clean

  Yes

  No

  N/A

• Fridges are fully stocked, all labels facing forward and all stock displayed neatly with price visible

  Yes

  No

  N/A

• Furniture in good condition and well presented with clean, clear tables

  Yes

  No

  N/A

• Magazines and newspapers available

  Yes

  No

  N/A

• Cafe bar is manned and in line with expectations

  Yes

  No

  N/A

• Area clean and tidy with clean floors and no dust evident

  Yes

  No

  N/A

• All lights working

  Yes

  No

  N/A

5.0 Male and Female Changing Rooms and Toilets.

• All lockers displaying up to date disclaimers

  Yes

  No

  N/A

• Lockers are clean and door is closed when not in use

  Yes

  No

  N/A

• Are all lockers available for use. Is there a brand standard sign displayed when out of order

  Yes

  No

  N/A

• All lockers have 2 hangers present

  Yes

  No

  N/A

• Locker POS is up to date

  Yes

  No

  N/A

• No towels or litter are left in the changing rooms

  Yes

  No

  N/A

• All lights are working

  Yes

  No

  N/A

• All walls are clean with no marks

  Yes

  No

  N/A

• All mirrors are smear free and all basins are clean with no surface water present

  Yes

  No

  N/A

• Floors are clean with no dust visible or dirt in the corners

  Yes

  No

  N/A

• Bins are no more than half full at any time

  Yes

  No

  N/A

• All dispensers are in place and product available

  Yes

  No

  N/A

• All toilets working. Is a brand standard sign displayed when out of order

  Yes

  No

  N/A

• Toilets smell fresh and stock is available

  Yes

  No

  N/A

• Toilets seats are present and secure

  Yes

  No

  N/A

• Any POS displayed in toilets is up to date

  Yes

  No

  N/A

• No cleaning chemicals are out on display

  Yes

  No

  N/A

• Sun beds are available and all tubes working

  Yes

  No

  N/A

• Sun beds are cleaned with cleaning schedule in place

  Yes

  No

  N/A

• Spray bottles and paper tissue available

  Yes

  No

  N/A

• Health and Safety guidelines evident and displayed correctly

  Yes

  No

  N/A

6.0 Male and Female Showers and Vanity Areas.

• All showers are available, fittings presented well and working correctly

  Yes

  No

  N/A

• All extractor vents are working and free from dust

  Yes

  No

  N/A

• All dispensers are present and product available

  Yes

  No

  N/A

• All hairdryers are working and free from dust in the filters. All hand dryers are working

  Yes

  No

  N/A

• Showers smell clean and fresh with clean clear drains

  Yes

  No

  N/A

• Showers are free of body fat on walls and floors with ceiling tiles clean

  Yes

  No

  N/A

• Floors are clean with no damage to tiles

  Yes

  No

  N/A

• Swimming costume dryers are working, clean and smell fresh

  Yes

  No

  N/A

• All lights are working

  Yes

  No

  N/A

7.0 Wellness Area and Wet Area.

• Areas clean and no rubbish or discarded towels evident

  Yes

  No

  N/A

• All showers working and clean

  Yes

  No

  N/A

• All walls in good condition with no marks

  Yes

  No

  N/A

• No surface water present and cleaning products stored away

  Yes

  No

  N/A

• All sauna benches are in good condition and safe to use

  Yes

  No

  N/A

• Saunas and steam room on and at the correct temperature

  Yes

  No

  N/A

• Saunas and steam room smell fresh with essence present

  Yes

  No

  N/A

• All lights working

  Yes

  No

  N/A

• All appropriate health and safety signage is in place

  Yes

  No

  N/A

• Loungers and furniture are all in good condition and clean

  Yes

  No

  N/A

• Relaxation rooms clean with no discarded towels evident

  Yes

  No

  N/A

• No scum lines evident in spa pool

  Yes

  No

  N/A

• Spa pool at the correct temperature

  Yes

  No

  N/A

• Pool life saving equipment present and in good working order

  Yes

  No

  N/A

• All Aqua class equipment is stored correctly and neatly

  Yes

  No

  N/A

• Pool area rules are displayed and correct

  Yes

  No

  N/A

• Swimming pool water is crystal clear and at the correct temperature

  Yes

  No

  N/A

• No scum lines evident in swimming pool

  Yes

  No

  N/A

• Water cooler working and clean

  Yes

  No

  N/A

8.0 Gym Area.

• Air conditioning working, at the correct temperature with all vents free of dust

  Yes

  No

  N/A

• All lights working

  Yes

  No

  N/A

• Music at the correct levels at all times with the correct tempo

  Yes

  No

  N/A

• All machines clean and working with none out of order

  Yes

  No

  N/A

• The correct out of order signage is displayed where appropriate

  Yes

  No

  N/A

• All flooring is clean with no dust evident. Corners are clean

  Yes

  No

  N/A

• All matting is clean and without damage

  Yes

  No

  N/A

• All pads on resistance equipment is clean and free of tears

  Yes

  No

  N/A

• All equipment is stored away when not in use with no trip hazards

  Yes

  No

  N/A

• Spray bottles and paper tissue readily available

  Yes

  No

  N/A

• No mobile phone signage in place

  Yes

  No

  N/A

• Are all the daily, weekly and monthly checklists completed and up to date

  Yes

  No

  N/A

• Daily cleaning schedule and rota is in place

  Yes

  No

  N/A

• Water coolers are clean and working

  Yes

  No

  N/A

• All POS is relevant, up to date and presented correctly

  Yes

  No

  N/A

• All team members are in uniform with name badge on and interacting with members

  Yes

  No

  N/A

9.0 Group Exercise and Studios.

• Studio timetables displayed and up to date

  Yes

  No

  N/A

• Air conditioning is working, at the correct temperature with all vents free of dust

  Yes

  No

  N/A

• Floors clear of sweat marks and no dust evident

  Yes

  No

  N/A

• Mirrors are smear free and clean at all times with no damage

  Yes

  No

  N/A

• Walls clean with no marks evident

  Yes

  No

  N/A

• All lights working

  Yes

  No

  N/A

• All equipment immaculately stored safely when not in use

  Yes

  No

  N/A

• All mats clean, stored correctly and are free of damage

  Yes

  No

  N/A

• Foot straps are all in good condition

  Yes

  No

  N/A

• All seats and handlebars returned to the base when not in use

  Yes

  No

  N/A

• Spray bottles and paper tissue readily available in cycle studio

  Yes

  No

  N/A

• Music system in good working order and head mics available in all studios

  Yes

  No

  N/A

• All bikes out of order are removed from studio

  Yes

  No

  N/A

• Studio occupancy is measured and up to date

  Yes

  No

  N/A

10.0 General.

• Is there a club rota and daily RPOD rota in place and displayed in the club

  Yes

  No

  N/A

• Is the upkeep maintenance reporting app being used and is up to date

  Yes

  No

  N/A

• Are the most recent departmental meeting minutes displayed and signed as read by team members

  Yes

  No

  N/A

• All signage in club within brand standard template and displayed within a frame

  Yes

  No

  N/A

• Is all club feedback responded to within a maximum 48 hours

  Yes

  No

  N/A

• Is the most up to date member care report displayed and signed as read by team members

  Yes

  No

  N/A

• All emergency lighting is working around the club

  Yes

  No

  N/A

• All fire escapes are clear

  Yes

  No

  N/A

• Fire evacuation plan is in place with evidence of regular training taking place

  Yes

  No

  N/A

• List of essential numbers and emergency contacts available

  Yes

  No

  N/A

• Pool chemicals are stored safely at all times

  Yes

  No

  N/A

• Is there a club cleaning schedule in place

  Yes

  No

  N/A

• Are weekly cleaning audits with cleaning supervisor up to date and signed off

  Yes

  No

  N/A

• All fire equipment is clean and well maintained and not out of date

  Yes

  No

  N/A

• First aid boxes available and fully stocked

  Yes

  No

  N/A

• During the visit was there a visible management presence at all times

  Yes

  No

  N/A

11.0 Recommendations for Future Capex Projects.

• Yes

  No

  N/A

12.0 Beauty Rooms, Crèche and 3rd Party Operations.

• Does the operation represent Holmes Place

  Yes

  No

  N/A

• Is it clean and well presented with opening times clearly displayed

  Yes

  No

  N/A

• Are team members in uniform and a good representation of the brand

  Yes

  No

  N/A

• All POS in line with Holmes Place expectation

  Yes

  No

  N/A

• All lights working

  Yes

  No

  N/A

13.0 Sign Off.

• Yes

  No

  N/A