RMM Store visit feedback document

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Discussion regarding any outstanding works and actions

• Descriptions of any outstanding works and specific actions required by RMM of others.

Discussion regarding store current issues or recurrent problems

• Description on any store issues or recurrent problems and specific actions required by RMM of others.

Feedback regarding Maintenance service

• MML or Helpdesk

  Poor service

  Adequate Service

  Good Service

• Reason codes

  Select Call waiting Wrong contractor assigned Rawcs Communication Portal issues

  • Call waiting
  • Wrong contractor assigned
  • Rawcs
  • Communication
  • Portal issues

• RMM support

  Poor service

  Adequate Service

  Good Service

Feedback from SGM regarding the Maintenance suppliers

• Refridge

  Poor service

  Adequate Service

  Good Service

• Reason codes

  Select SLA issues First fix Repeat calls

  • SLA issues
  • First fix
  • Repeat calls

• Mechanical

  Poor service

  Adequate Service

  Good Service

• Reason codes

  Select SLA issues First fix Repeat calls

  • SLA issues
  • First fix
  • Repeat calls

• Electrical

  Poor service

  Adequate Service

  Good Service

• Reason codes

  Select SLA issues First fix Repeat calls

  • SLA issues
  • First fix
  • Repeat calls

• Builders

  Poor service

  Adequate Service

  Good Service

• Reason codes

  Select SLA issues First fix Repeat calls

  • SLA issues
  • First fix
  • Repeat calls

• Others in general

  Poor service

  Adequate Service

  Good Service

• Reason codes

  Select SLA issues First fix Repeat calls

  • SLA issues
  • First fix
  • Repeat calls

• Plumbing

  Poor service

  Adequate Service

  Good Service

• Reason codes

  Select SLA issues First fix Repeat calls

  • SLA issues
  • First fix
  • Repeat calls

• Drainage

  Poor condition

  Adequate

  Good condition

• Reason codes

  Select SLA issues First fix Repeat calls

  • SLA issues
  • First fix
  • Repeat calls

• General comments or feedback

Actions agreed with SGM, future communications and next visit date agreed

• Actions, communications and next visit date agreed with SGM

Store coaching and support

• Ostara system use and process discussed and understood by SGM and key team

• RMM comments

• Works prioritisation P1 to P4 discussed and understood by SGM and key team

• RMM comments

• Escalation procedure discussed and understood by SGM and key team

• RMM comments

• Specific points from Town Hall sessions (question cards) discussed with SGM

• RMM comments

Compliance checks

• Water hygiene log book check

• Inspection test up to date

• Any outstanding recommendation or actions

  Yes

  No

• Asbestos management plan retail onsite

• Asbestos management plan PFS onsite

• 13 week case cleans complete

  Yes

  No

• RMM comments

• SGM signature

  Sign

Customer toilets ladies

• Flooring

  Poor condition

  Adequate

  Good condition

• Walls and tiling

  Poor condition

  Adequate

  Good condition

• Ceiling and lighting

  Poor condition

  Adequate

  Good condition

• Cubicles

  Poor condition

  Adequate

  Good condition

• Sanitaryware

  Poor condition

  Adequate

  Good condition

• Baby changing facilities

  Poor condition

  Adequate

  Good condition

• Vent and extraction

  Poor condition

  Adequate

  Good condition

• General fittings such as hand dryers and toilet roll holders etc

  Poor condition

  Adequate

  Good condition

Customer toilets mens

• Flooring

  Poor condition

  Adequate

  Good condition

• Walls and tiling

  Poor condition

  Adequate

  Good condition

• Ceiling and lighting

  Poor condition

  Adequate

  Good condition

• Cubicles

  Poor condition

  Adequate

  Good condition

• Sanitaryware

  Poor condition

  Adequate

  Good condition

• Baby changing facilities

  Poor condition

  Adequate

  Good condition

• Vent and extraction

  Poor condition

  Adequate

  Good condition

• General fittings such as hand dryers and toilet roll holders etc

  Poor condition

  Adequate

  Good condition

Baby changing facilities (if seperate)

• Flooring

  Poor condition

  Adequate

  Good condition

• Walls and tiling

  Poor condition

  Adequate

  Good condition

• Ceiling and lighting

  Poor condition

  Adequate

  Good condition

• Cubicles

  Poor condition

  Adequate

  Good condition

• Sanitaryware

  Poor condition

  Adequate

  Good condition

• Baby changing facilities

  Poor condition

  Adequate

  Good condition

• Vent and extraction

  Poor condition

  Adequate

  Good condition

• General fittings such as hand dryers and toilet roll holders etc

  Poor condition

  Adequate

  Good condition

Pictures

• Picture of area of concern

  Media

• Picture of area of concern

  Media

• Picture of area of concern

  Media

• Picture of area of concern

  Media

• Picture of area of concern

  Media