RMM Store visit feedback document No2

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Discussion regarding any outstanding works and actions

• Descriptions of any outstanding works and specific actions required by RMM or others.

Discussion regarding store current issues or recurrent problems

• Description on any store issues or recurrent problems and specific actions required by RMM or others.

Feedback regarding Maintenance service

• MML or Helpdesk

  Poor service

  Adequate Service

  Good Service

• Reason codes

  Select Call waiting Wrong contractor assigned Rawcs Communication Portal issues

  • Call waiting
  • Wrong contractor assigned
  • Rawcs
  • Communication
  • Portal issues

• RMM support

  Poor service

  Adequate Service

  Good Service

Feedback from SGM regarding the Maintenance suppliers

• Refridge

  Poor service

  Adequate Service

  Good Service

• Reason codes

  Select SLA issues First fix Repeat calls

  • SLA issues
  • First fix
  • Repeat calls

• Mechanical

  Poor service

  Adequate Service

  Good Service

• Reason codes

  Select SLA issues First fix Repeat calls

  • SLA issues
  • First fix
  • Repeat calls

• Electrical

  Poor service

  Adequate Service

  Good Service

• Reason codes

  Select SLA issues First fix Repeat calls

  • SLA issues
  • First fix
  • Repeat calls

• Builders

  Poor service

  Adequate Service

  Good Service

• Reason codes

  Select SLA issues First fix Repeat calls

  • SLA issues
  • First fix
  • Repeat calls

• Others in general

  Poor service

  Adequate Service

  Good Service

• Plumbing

  Poor service

  Adequate Service

  Good Service

• Reason codes

  Select SLA issues First fix Repeat calls

  • SLA issues
  • First fix
  • Repeat calls

• Drainage

  Poor condition

  Adequate

  Good condition

• Reason codes

  Select SLA issues First fix Repeat calls

  • SLA issues
  • First fix
  • Repeat calls

• General comments or feedback

Store coaching and support

• Ostara system use and process discussed and understood by SGM and key team

• RMM comments

• Works prioritisation P1 to P4 discussed and understood by SGM and key team

• RMM comments

• Escalation procedure discussed and understood by SGM and key team

• RMM comments

Roof area- Fall arrest system

• Select Yes No

  • Yes
  • No

• Is the system in full working order, if not please insert your comments and actions.

  Yes

  No

  N/A

• Enter details

• Fall arrest system

  Media

Roof area- Smoke ventilation system

• Select Yes No

  • Yes
  • No

• Is the system fully working if not please insert comments and actions required

  Yes

  No

  N/A

• Enter details

• Smoke ventilation system

  Media

Lightning conductor

• Select Yes No

  • Yes
  • No

• Is the system fully working if not please insert comments and actions required

  Yes

  No

  N/A

• Enter details

• Lightning conductor

  Media

Actions agreed with SGM, future communication and next visit date agreed

Confirm Store SRA is up to date

• Select Yes No

  • Yes
  • No

• Store General Manager or Deputy

  Sign