Rochester Coffee Guest Experience Check

• Barista name (fill in name suits the barista if don't know)

• Café name

• Location
  Address

• Conducted on

  Date

• Prepared by

Guest Experience

• Engages guest upon entering the café

  Yes

  No

  N/A

• Takes order while answering any and all questions

  Yes

  No

  N/A

• Works to serve and retain guest

  Yes

  No

  N/A

• Smiles and is friendly in demeanor

  Yes

  No

  N/A

Brewed Coffee

• Can explain the basics of brewing coffee (extraction, grind setting, coffee to water ratio, turbulence, freshness)

  Yes

  No

  N/A

• Demonstrates abilities in discussing differences in coffee to customers

  Yes

  No

  N/A

• Keeps the area clean and organized at all times

  Yes

  No

  N/A

Hand Brew Bar

• Brew properly extracted coffee

  Yes

  No

  N/A

• Demonstrates abilities in discussing differences in coffee to customers

  Yes

  No

  N/A

• Keeps the area clean and organized at all times

  Yes

  No

  N/A

Whole Bean

• Demonstrates abilities in discussing differences in coffee to customers

  Yes

  No

  N/A

• Helping guests decide what coffee is best for them

  Yes

  No

  N/A

• Encourages guests to use whole bean coffee

  Yes

  No

  N/A

Espresso Bar

Espresso

• Can make all drinks to Rochester's standard

  Yes

  No

  N/A

• Espresso machine is functional

  Yes

  No

  N/A

• Knows what kind of non-dairy milks are on hand

  Yes

  No

  N/A

• Serves espresso beverages in a timely manner

  Yes

  No

  N/A

Other

• Keeps the bar area clean, organized, and stocked at all times

  Yes

  No

  N/A

• Communicates on bar well and serves drinks in proper time (4 minutes)

  Yes

  No

  N/A

• Takes ownership of experience from behind the bar

  Yes

  No

  N/A

• Is efficient and effective on bar even in a rush

  Yes

  No

  N/A

Coffee Knowledge

• Keeps track of information regarding single origins

  Yes

  No

  N/A

• Can explain farm information: altitude, varietal, region, processing, farm facts

  Yes

  No

  N/A

• Can taste and describe coffee tasting notes

  Yes

  No

  N/A