Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
ROOM
MAIN ENTRANCE DOOR
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Toilet and all its parts ( seat, tank, lid, bowl, caps, plumbing) are free of : hair, debris, grunge, dust, stains, odor
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Free from hair, grunge, soils, stains and debris
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All surfaces including tile grout
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Toilet and all its parts ( seat, tank, lid, bowl, caps, plumbing) are free of : hair, debris, grunge, dust, stains, odor
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Free from hair, grunge, soils, stains and debris
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All surfaces including tile grout
BATHROOM FLOORS - ALL SURFACES INCLUDING TILE GROU
FREE FROM MOULD AND MILDEW: DOOR, TOILET, VANITY, BATH
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Toilet and all its parts ( seat, tank, lid, bowl, caps, plumbing) are free of : hair, debris, grunge, dust, stains, odor
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Toilet and all its parts ( seat, tank, lid, bowl, caps, plumbing) are free of : hair, debris, grunge, dust, stains, odor
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Free from hair, grunge, soils, stains and debris
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All surfaces including tile grout
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Free from hair, grunge, soils, stains and debris
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All surfaces including tile grout
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Imperfection (chips, cracks,scratches, loose)
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All their parts are secured
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Shower stall, bath and wash basin/ sink are free of : hair, debris, grunge, dust and stains
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The tap, temperature markings, shower head, drain, grab bar and stopper are secured and function properly
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Bathtub partition glass is free from water marks
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Weighing scale is clean, no rusty/ water spots and balance is at 0
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Bathroom telephone is not sticky/dirty and is operational
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Rubber mat is clean and free from mould and mildew
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Clothes line is available and free from marks and it is working properly
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Hair dryer is clean, free from dust, not sticky and operational
BATH AMENITIES
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Hotel amenities standard is available in the back of the house
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Amenities unused and fully stocked
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Tissues no les than 1/3 full
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Arrangement of amenities is to the hotel standards
WARDROBE
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Extra blanket bag is free of dust and visible
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Laundry price lists and laundry bags are clean and not damaged
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5 coat hangers, 5 clip hangers and 2 padded (satin) hangers in the wardrobe
GLASSES, TEACUPS, SAUCERS, COFFEE MAKER, ASHTRAY ARE:
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Shiny, unstained and free of debris
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2 mugs, 2 teaspoons
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2 water glass
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1 kettle
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1 coffee making tray
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Mini fridge clean and free of odor
BED LINEN AND BEDSPREAD, BLANKET AND PADS ARE:
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Unwrinkled
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Unstained and not torn
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Free of hair
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Bed is made according to standard using the right size sheet and pillows
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Bed rail wheels are operational
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Pillow request card is placed on the bed
CARPET AND FLOOR ARE:
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Under the bed: swept and/vacuumed and free of dust
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Behind night table: swept and/or vacuumed and free of dust
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Under TV cabinet: swept and/or vacuumed and free of dust
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Behind doors: swept and/or vacuumed and free of dust
CURTAINS AND NETS
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Open/close easily
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Wand/pull stick and tracks are secure
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Sheers and curtains are clean, not wrinkled, stained or damaged
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Windows, sills, mirror, glass and walls are free of smudges, fingerprints and stains
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A/C grills are clean and well fixed
WASTE BINS ARE FREE OF:
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Odors
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Damages
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Debris
BEDROOM- MISCELLANEOUS
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All collateral material on TV cabinet, bed, night table, desk and desk drawers are: free of dust, not torn, current, and not out of date
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Guest Services Directory is clean and free of dust, not marked, torn or damaged
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Stationary in the room are in correct quantity, clean and not damaged
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Condition of In-room Dining Menu is clean and free of stains or damages
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TV cables are all clean and tidily arranged: wrapped on the base of unit
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Available note pad and pencil bedside the night table
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Condition and date of magazines ( minimum of 2 magazines)
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Emergency exit sign on back of main door clears, straight and for the correct room
TELEPHONES
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Free of sticky feeling on all surfaces and cord
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Operating properly
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Face plate in place and with appropriate information
TELEVISION AND REMOTE CONTROL
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Operating properly and clearly
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TV guide available in HMH standard format
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No cables appearing to the guest
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SERVICE
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Sequence of cleaning room
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Tools
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Chemicals
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Methods are followed and recorded
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Past three months training records are available
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All surfaces including tile grout
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Free from hair, grunge, soils, stains and debris
FREE FROM MOULD AND MILDEW: DOOR, TOILET, VANITY, BATH
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Toilet and all its parts ( seat, tank, lid, bowl, caps, plumbing) are free of : hair, debris, grunge, dust, stains, odor
-
Imperfection (chips, cracks,scratches, loose)
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All their parts are secured
-
Shower stall, bath and wash basin/ sink are free of : hair, debris, grunge, dust and stains
-
The tap, temperature markings, shower head, drain, grab bar and stopper are secured and function properly
-
Bathtub partition glass is free from water marks
-
Weighing scale is clean, no rusty/ water spots and balance is at 0
-
Bathroom telephone is not sticky/dirty and is operational
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Rubber mat is clean and free from mould and mildew
-
Clothes line is available and free from marks and it is working properly
-
Hair dryer is clean, free from dust, not sticky and operational
BATH AMENITIES
-
Hotel amenities standard is available in the back of the house
-
Amenities unused and fully stocked
-
Tissues no les than 1/3 full
-
Arrangement of amenities is to the hotel standards
WARDROBE
-
Extra blanket bag is free of dust and visible
-
Laundry price lists and laundry bags are clean and not damaged
-
5 coat hangers, 5 clip hangers and 2 padded (satin) hangers in the wardrobe
GLASSES, TEACUPS, SAUCERS, COFFEE MAKER, ASHTRAY ARE:
-
Shiny, unstained and free of debris
-
2 mugs, 2 teaspoons
-
2 water glass
-
1 kettle
-
1 coffee making tray
-
Mini fridge clean and free of odor
BED LINEN AND BEDSPREAD, BLANKET AND PADS ARE:
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Unwrinkled
-
Unstained and not torn
-
Free of hair
-
Bed is made according to standard using the right size sheet and pillows
-
Bed rail wheels are operational
-
Pillow request card is placed on the bed
CARPET AND FLOOR ARE:
-
Under the bed: swept and/vacuumed and free of dust
-
Behind night table: swept and/or vacuumed and free of dust
-
Under TV cabinet: swept and/or vacuumed and free of dust
-
Behind doors: swept and/or vacuumed and free of dust
CURTAINS AND NETS
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Open/close easily
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Wand/pull stick and tracks are secure
-
Sheers and curtains are clean, not wrinkled, stained or damaged
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Windows, sills, mirror, glass and walls are free of smudges, fingerprints and stains
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A/C grills are clean and well fixed
WASTE BINS ARE FREE OF:
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Odors
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Damages
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Debris
BEDROOM- MISCELLANEOUS
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All collateral material on TV cabinet, bed, night table, desk and desk drawers are: free of dust, not torn, current, and not out of date
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Guest Services Directory is clean and free of dust, not marked, torn or damaged
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Stationary in the room are in correct quantity, clean and not damaged
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Condition of In-room Dining Menu is clean and free of stains or damages
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TV cables are all clean and tidily arranged: wrapped on the base of unit
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Available note pad and pencil bedside the night table
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Condition and date of magazines ( minimum of 2 magazines)
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Emergency exit sign on back of main door clears, straight and for the correct room
TELEPHONES
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Free of sticky feeling on all surfaces and cord
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Operating properly
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Face plate in place and with appropriate information
TELEVISION AND REMOTE CONTROL
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Operating properly and clearly
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TV guide available in HMH standard format
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No cables appearing to the guest
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SERVICE
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Sequence of cleaning room
-
Tools
-
Chemicals
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Methods are followed and recorded
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Past three months training records are available