Title Page

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

ROOM

MAIN ENTRANCE DOOR

  • Toilet and all its parts ( seat, tank, lid, bowl, caps, plumbing) are free of : hair, debris, grunge, dust, stains, odor

  • Free from hair, grunge, soils, stains and debris

  • All surfaces including tile grout

  • Toilet and all its parts ( seat, tank, lid, bowl, caps, plumbing) are free of : hair, debris, grunge, dust, stains, odor

  • Free from hair, grunge, soils, stains and debris

  • All surfaces including tile grout

BATHROOM FLOORS - ALL SURFACES INCLUDING TILE GROU

FREE FROM MOULD AND MILDEW: DOOR, TOILET, VANITY, BATH

  • Toilet and all its parts ( seat, tank, lid, bowl, caps, plumbing) are free of : hair, debris, grunge, dust, stains, odor

  • Toilet and all its parts ( seat, tank, lid, bowl, caps, plumbing) are free of : hair, debris, grunge, dust, stains, odor

  • Free from hair, grunge, soils, stains and debris

  • All surfaces including tile grout

  • Free from hair, grunge, soils, stains and debris

  • All surfaces including tile grout

  • Imperfection (chips, cracks,scratches, loose)

  • All their parts are secured

  • Shower stall, bath and wash basin/ sink are free of : hair, debris, grunge, dust and stains

  • The tap, temperature markings, shower head, drain, grab bar and stopper are secured and function properly

  • Bathtub partition glass is free from water marks

  • Weighing scale is clean, no rusty/ water spots and balance is at 0

  • Bathroom telephone is not sticky/dirty and is operational

  • Rubber mat is clean and free from mould and mildew

  • Clothes line is available and free from marks and it is working properly

  • Hair dryer is clean, free from dust, not sticky and operational

BATH AMENITIES

  • Hotel amenities standard is available in the back of the house

  • Amenities unused and fully stocked

  • Tissues no les than 1/3 full

  • Arrangement of amenities is to the hotel standards

WARDROBE

  • Extra blanket bag is free of dust and visible

  • Laundry price lists and laundry bags are clean and not damaged

  • 5 coat hangers, 5 clip hangers and 2 padded (satin) hangers in the wardrobe

GLASSES, TEACUPS, SAUCERS, COFFEE MAKER, ASHTRAY ARE:

  • Shiny, unstained and free of debris

  • 2 mugs, 2 teaspoons

  • 2 water glass

  • 1 kettle

  • 1 coffee making tray

  • Mini fridge clean and free of odor

BED LINEN AND BEDSPREAD, BLANKET AND PADS ARE:

  • Unwrinkled

  • Unstained and not torn

  • Free of hair

  • Bed is made according to standard using the right size sheet and pillows

  • Bed rail wheels are operational

  • Pillow request card is placed on the bed

CARPET AND FLOOR ARE:

  • Under the bed: swept and/vacuumed and free of dust

  • Behind night table: swept and/or vacuumed and free of dust

  • Under TV cabinet: swept and/or vacuumed and free of dust

  • Behind doors: swept and/or vacuumed and free of dust

CURTAINS AND NETS

  • Open/close easily

  • Wand/pull stick and tracks are secure

  • Sheers and curtains are clean, not wrinkled, stained or damaged

  • Windows, sills, mirror, glass and walls are free of smudges, fingerprints and stains

  • A/C grills are clean and well fixed

WASTE BINS ARE FREE OF:

  • Odors

  • Damages

  • Debris

BEDROOM- MISCELLANEOUS

  • All collateral material on TV cabinet, bed, night table, desk and desk drawers are: free of dust, not torn, current, and not out of date

  • Guest Services Directory is clean and free of dust, not marked, torn or damaged

  • Stationary in the room are in correct quantity, clean and not damaged

  • Condition of In-room Dining Menu is clean and free of stains or damages

  • TV cables are all clean and tidily arranged: wrapped on the base of unit

  • Available note pad and pencil bedside the night table

  • Condition and date of magazines ( minimum of 2 magazines)

  • Emergency exit sign on back of main door clears, straight and for the correct room

TELEPHONES

  • Free of sticky feeling on all surfaces and cord

  • Operating properly

  • Face plate in place and with appropriate information

TELEVISION AND REMOTE CONTROL

  • Operating properly and clearly

  • TV guide available in HMH standard format

  • No cables appearing to the guest

  • SERVICE

  • Sequence of cleaning room

  • Tools

  • Chemicals

  • Methods are followed and recorded

  • Past three months training records are available

  • All surfaces including tile grout

  • Free from hair, grunge, soils, stains and debris

FREE FROM MOULD AND MILDEW: DOOR, TOILET, VANITY, BATH

  • Toilet and all its parts ( seat, tank, lid, bowl, caps, plumbing) are free of : hair, debris, grunge, dust, stains, odor

  • Imperfection (chips, cracks,scratches, loose)

  • All their parts are secured

  • Shower stall, bath and wash basin/ sink are free of : hair, debris, grunge, dust and stains

  • The tap, temperature markings, shower head, drain, grab bar and stopper are secured and function properly

  • Bathtub partition glass is free from water marks

  • Weighing scale is clean, no rusty/ water spots and balance is at 0

  • Bathroom telephone is not sticky/dirty and is operational

  • Rubber mat is clean and free from mould and mildew

  • Clothes line is available and free from marks and it is working properly

  • Hair dryer is clean, free from dust, not sticky and operational

BATH AMENITIES

  • Hotel amenities standard is available in the back of the house

  • Amenities unused and fully stocked

  • Tissues no les than 1/3 full

  • Arrangement of amenities is to the hotel standards

WARDROBE

  • Extra blanket bag is free of dust and visible

  • Laundry price lists and laundry bags are clean and not damaged

  • 5 coat hangers, 5 clip hangers and 2 padded (satin) hangers in the wardrobe

GLASSES, TEACUPS, SAUCERS, COFFEE MAKER, ASHTRAY ARE:

  • Shiny, unstained and free of debris

  • 2 mugs, 2 teaspoons

  • 2 water glass

  • 1 kettle

  • 1 coffee making tray

  • Mini fridge clean and free of odor

BED LINEN AND BEDSPREAD, BLANKET AND PADS ARE:

  • Unwrinkled

  • Unstained and not torn

  • Free of hair

  • Bed is made according to standard using the right size sheet and pillows

  • Bed rail wheels are operational

  • Pillow request card is placed on the bed

CARPET AND FLOOR ARE:

  • Under the bed: swept and/vacuumed and free of dust

  • Behind night table: swept and/or vacuumed and free of dust

  • Under TV cabinet: swept and/or vacuumed and free of dust

  • Behind doors: swept and/or vacuumed and free of dust

CURTAINS AND NETS

  • Open/close easily

  • Wand/pull stick and tracks are secure

  • Sheers and curtains are clean, not wrinkled, stained or damaged

  • Windows, sills, mirror, glass and walls are free of smudges, fingerprints and stains

  • A/C grills are clean and well fixed

WASTE BINS ARE FREE OF:

  • Odors

  • Damages

  • Debris

BEDROOM- MISCELLANEOUS

  • All collateral material on TV cabinet, bed, night table, desk and desk drawers are: free of dust, not torn, current, and not out of date

  • Guest Services Directory is clean and free of dust, not marked, torn or damaged

  • Stationary in the room are in correct quantity, clean and not damaged

  • Condition of In-room Dining Menu is clean and free of stains or damages

  • TV cables are all clean and tidily arranged: wrapped on the base of unit

  • Available note pad and pencil bedside the night table

  • Condition and date of magazines ( minimum of 2 magazines)

  • Emergency exit sign on back of main door clears, straight and for the correct room

TELEPHONES

  • Free of sticky feeling on all surfaces and cord

  • Operating properly

  • Face plate in place and with appropriate information

TELEVISION AND REMOTE CONTROL

  • Operating properly and clearly

  • TV guide available in HMH standard format

  • No cables appearing to the guest

  • SERVICE

  • Sequence of cleaning room

  • Tools

  • Chemicals

  • Methods are followed and recorded

  • Past three months training records are available

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