RSM Event Checklist

• Event Name

• Event Number

• Conducted on

  Date

• Prepared by

• Document No.

• Outlet

Rosters

• Check TL capability

  Yes

  No

  In Progress

  N/A

• Check setup timings

  Yes

  No

  In Progress

  N/A

• Check outlet staffing levels

  Yes

  No

  In Progress

  N/A

• Check runner times and allocations

  Yes

  No

  In Progress

  N/A

Stock Management

• Check current stock levels

  Yes

  No

  In Progress

  N/A

• Place internal food orders

  Yes

  No

  In Progress

  N/A

• Place external food orders

  Yes

  No

  In Progress

  N/A

• Check consumable stock and order if necessary

  Yes

  No

  In Progress

  N/A

Outlet build

• Prepare equipment list and order logistics equipment

  Yes

  No

  In Progress

  N/A

• Draw outlet plan

  Yes

  No

  In Progress

  N/A

• Confirm power requirements - order if necessary

  Yes

  No

  In Progress

  N/A

• Confirm plumbing requirements - order if necessary

  Yes

  No

  In Progress

  N/A

• Order bins if necessary

  Yes

  No

  In Progress

  N/A

• Order tensa barriers if necessary

  Yes

  No

  In Progress

  N/A

• Confirm seating requirements - script if necessary

  Yes

  No

  In Progress

  N/A

Outlet Folders

• Proposal

  Yes

  No

  In Progress

  N/A

• Outlet checklists

  Yes

  No

  In Progress

  N/A

• Outlet paperwork

  Yes

  No

  In Progress

  N/A

• Show floor plans

  Yes

  No

  In Progress

  N/A

• Outlet floor plans

  Yes

  No

  In Progress

  N/A

• Roster

  Yes

  No

  In Progress

  N/A

• Timesheets - MCEC and agency

  Yes

  No

  In Progress

  N/A

• Print A4 signage - menu, closing & directional

  Yes

  No

  In Progress

  N/A

• USB for plasma signage

  Yes

  No

  In Progress

  N/A

• Labels

  Yes

  No

  In Progress

  N/A

Signage/Branding

• Easel signage sent for printing

  Yes

  No

  In Progress

  N/A

• Corflute signage - white box on walls

  Yes

  No

  In Progress

  N/A

• Corflute signage - long outlet name

  Yes

  No

  In Progress

  N/A

• Outlet

Outlet Build

• Confirm location and setup time with client/ops manager

  Yes

  No

  In Progress

  N/A

• Brief runner TL on build

  Yes

  No

  In Progress

  N/A

• Ensure runner checklist has been completed and sign off

  Yes

  No

  In Progress

  N/A

Brief TL

• Brief retail TL on outlet setup

  Yes

  No

  In Progress

  N/A

• Consult and confirm food par levels required with TL

  Yes

  No

  In Progress

  N/A

• Consult and confirm beverage par levels required with TL

  Yes

  No

  In Progress

  N/A

• Consult and confirm consumable par levels required with TL

  Yes

  No

  In Progress

  N/A

• Consult and confirm staffing levels with TL

  Yes

  No

  In Progress

  N/A

• Ensure outlet checklist has been completed and sign off

  Yes

  No

  In Progress

  N/A

Outlet final check

• Customer flow considered and checked

  Yes

  No

  In Progress

  N/A

• Equipment is clean and in full working order

  Yes

  No

  In Progress

  N/A

• Infrastructure is clean and in good condition

  Yes

  No

  In Progress

  N/A

• Stock is well presented and faced

  Yes

  No

  In Progress

  N/A

• Outlet is built to ensure a safe working enviroment

  Yes

  No

  In Progress

  N/A

• Signage is visible, well presented and in good condition

  Yes

  No

  In Progress

  N/A

• Outlet

Opening

• Revisit final outlet checklist and ensure it is still complete

  Yes

  No

  In Progress

  N/A

• Check on TL and ensure opening checklist is completed

  Yes

  No

  In Progress

  N/A

• Seating to be set

  Yes

  No

  In Progress

  N/A

• Ensure client's needs and expectations are met

  Yes

  No

  In Progress

  N/A

Outlet operations

• Staff are all well presented and in correct uniform

  Yes

  No

  In Progress

  N/A

• Staff are confident with the menu

  Yes

  No

  In Progress

  N/A

• F&B displays are always stocked and well presented

  Yes

  No

  In Progress

  N/A

• F&B is being served efficiently and to a high qualtiy

  Yes

  No

  In Progress

  N/A

• Dietaries are always available

  Yes

  No

  In Progress

  N/A

• Sequence of service is being observed and implemented

  Yes

  No

  In Progress

  N/A

• Stock is replenished in a timely manner

  Yes

  No

  In Progress

  N/A

• Wait time for coffee is kept under 5mins

  Yes

  No

  In Progress

  N/A

• Random mystery shop surveys are conducted

  Yes

  No

  In Progress

  N/A

• Labour costs are managed effectively

  Yes

  No

  In Progress

  N/A

• Food costs are managed effectively

  Yes

  No

  In Progress

  N/A

• Roster is adjusted if necessary for following days

  Yes

  No

  In Progress

  N/A

• Food orders are adjusted if necessary for following days

  Yes

  No

  In Progress

  N/A

• Staff performance is monitored

  Yes

  No

  In Progress

  N/A

Closing outlet

• Consult and confirmed adjusted food orders with the TL

  Yes

  No

  In Progress

  N/A

• Consult and confirmed adjusted beverage orders with the TL

  Yes

  No

  In Progress

  N/A

• Consult and confirmed adjusted consumables with the TL

  Yes

  No

  In Progress

  N/A

• Consult and confirmed adjusted staffing levels with the TL

  Yes

  No

  In Progress

  N/A

• Ensure outlet checklist has been completed and sign off

  Yes

  No

  In Progress

  N/A

• Seating to be reset

  Yes

  No

  In Progress

  N/A

• Ensure client's needs and expectations have been met

  Yes

  No

  In Progress

  N/A

• Complete and send retail revenue report

  Yes

  No

  In Progress

  N/A

• Ensure all timesheets have been returned

  Yes

  No

  In Progress

  N/A

Pack down outlet

• Brief runner TL on pack down

  Yes

  No

  In Progress

  N/A

• Confirm pack down time with power contractor

  Yes

  No

  In Progress

  N/A

• Confirm pack down time with plumbing contractor

  Yes

  No

  In Progress

  N/A

• Confirm pack down time with setups

  Yes

  No

  In Progress

  N/A

• Confirm pack down time with kitchen logistics

  Yes

  No

  In Progress

  N/A

• Ensure safe procedures during pack down

  Yes

  No

  In Progress

  N/A

• Ensure outlet checklist has been completed and sign off

  Yes

  No

  In Progress

  N/A

• Outlet

Closing Event

• Finalise retail revenue report with commentary

  Yes

  No

  In Progress

  N/A

• Confirm any minimum spends with EP

  Yes

  No

  In Progress

  N/A

• Complete event P&L

  Yes

  No

  In Progress

  N/A

• Confirm all PG staff times

  Yes

  No

  In Progress

  N/A

• Raise agency requisitions

  Yes

  No

  In Progress

  N/A

• Complete internal food order for event

  Yes

  No

  In Progress

  N/A

• Debrief with EP

  Yes

  No

  In Progress

  N/A