Information
-
Audit Title
-
Client / Site
-
Conducted on
-
Prepared by
-
Personnel
Operational
-
All demo handsets operational and displaying content
-
Security on T-Life table, Apple & Samsung Bay all armed, alarms tested
-
Components to order
- RTC Apple charge cable
- RTC 30 Pin Apple cable
- RTC Cable-USB to Micro USB 1m for iPhone
- RTC Charge Cap + Micro USB
- RTC Charge Cap
- RTC Electronic Recoiler & Slotted Nut
- RTC Flat charge mount (inc base adhesives)
- RTC Recoiler Bracket
- RTC Vise3 Security with SX arms
- RTC Base adhesive for charge mount
- RTC Vise3 Replacement adhesive
- RTC Grub screws 10pk
- RTC Slotted Nut (comes with 1 grub screw)
- RTC New store Apple pack
- RTC New store 10 pack
- RTC New store 8 pack
- OPTIMA iPhone G3 Coupler
- OPTIMA Universal bracket
- OPTIMA Alarm box
- OPTIMA 6 port splitter
- OPTIMA Dome adhesives 50pk
- OPTIMA Flex Sensor dual
- OPTIMA micro USB G3 coupler
- OPTIMA G3 Recoiler
- OPTIMA iPhone 4 bracket
- OPTIMA mini Phillips screwdriver
- OPTIMA Primer 5 pack
- OPTIMA Allen key for iPhone 4 bracket
- OPTIMA Tombstone with dome sensor
- OPTIMA Tombstone sensor
- OPTIMA Tombstone sensor adhesive
-
All dummy handsets are on display
-
Which dummy handsets need to be ordered by the store on JB Collateral?
- Nokia 106
- Nokia 108
- Samsung C3520 Flip
- Nokia 208
- Samsung Pocket Neo
- Huawei Ascend Y511
- Motorola MOTO E Dual Sim
- LG Optimus L7 II Black
- Motorola Moto G 8GB
- Huawei Ascend G730
- Nokia Lumia 630
- Nokia Lumia 625 Black
- Huawei Ascend G6 8GB
- LG L80
- HTC Desire 816
- Samsung Galaxy Express 4G
- Nokia Lumia 1320
- Motorola Moto X 4G 16GB
- Samsung Galaxy S3 4G
- Sony Xperia T2 Ultra
- LG G2 16GB Black
- HTC One 32GB Silver
- LG G3 16GB Black
- Samsung Galaxy S4
- Samsung Galaxy S5
- Telstra T96
- Telstra Urbane
- LG Optimus L3 II
- Telstra Flip (T20)
- Huawei Y530
- Nokia Lumia 520
- Samsung Galaxy Ace Plus
- Nokia Lumia 635
- HTC Desire 300
- Apple iPhone 4S 8GB (picture)
- Boost Nero
- LG L40
- LG L5 II Titan
- Sony Xperia M
- Telstra 4G Wifi Advance
-
Current Planogram and Merchandising Memos are completed
-
Which memos are yet to be completed?
-
Mobile ticketing is correct (postpaid/prepaid/outright)
-
Have recent comments been left on all outstanding orders in MPS End of Day?
-
Communications Morning Walkthrough is consistently completed
-
Phobio Trade-In phones are being stored securely
-
Telco Rolling Stocktake - All explanations for variances have been supplied to Support Office with any unsellables and adjustments submitted
-
Are there any outstanding contracts?
-
Have they been actioned?
-
Enter name, number of outstanding & value
Contracts yet to get rectified
-
Name
-
Number of outstanding
-
$ value
Sales & Training
-
Coaching logs are clear and concise with the most deficient stat being targeted. Staff are clear on what they can implement to address this and Communications KPI's are being addressed
-
Were agreed goals, budgets or strategies where implemented/achieved from previous walkthrough?
-
Monthly Focus:
-
Areas of opportunity from previous weeks result
- Outright/Prepaid to BYO
- Stay Connected Attach %
- New Phone Feeling
- New vs. Upgrade mix
- Premium Service Mix
- Bundles vs Cordless Phones
- Foxtel vs. TV sales
- Average Sale Price
- NPS Scores
- Connections Per Sale
- Items per Sale
- Customers per hour
- PPN
- NBN
- Prepaid activation/WOW
- Foxtel
- Telstra Mobile Broadband
- Bundles
- Accessories to account checks
- New Phone Feeling
- Follow up on orders
- NPS
-
How was this addressed with communications team?
-
Goals set and timeframe
-
How was Management team engaged?
-
How were Entertainment and Games teams engaged?
-
Comments and observations
-
List any training done during visit
Training
-
Staff name
-
Type of training completed
-
Manager on duty
-
Sales team
-
Sales team
-
Sales team
-
Sales team
