RTSO Site Visit Checklist

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Check Flex Sheet

• Are Flex Sheets accurate?

  Yes

  No

  N/A

• Does this match their ESS records?

  Yes

  No

  N/A

RMU Checks

• Are staff loans being acknowledged?

  Yes

  No

• Are all lost, stolen and damaged laptops being recorded correctly?

  Yes

  No

• Are site incident reports being completed correctly?

  Yes

  No

• Are lost/stolen laptops being shutdown in a timely fashion?

  Yes

  No

• Are all 'Pool' laptop numbers correct, when compared to data in RMU?

  Yes

  No

Enter Device Numbers

• Vintage 2009

• Vintage 2010

• Vintage 2011

• Vintage 2012

• Vintage 2013

• Are all written off laptops being recorded correctly in the school's records? (Download report from RMU)

  Yes

  No

• Can written off laptops be sighted? (Hardware write-offs)

  Yes

  No

• Is a report of written off devices being produced annually for stocktake?

  Yes

  No

Incident Console Checks

• Are all logged calls being actioned in appropriate time? (Open, parked and vendor calls)

  Yes

  No

eTrac Checks

• Are all bookings and quotations being actioned in a timely fashion?

  Yes

  No

• Is the TSO actioning outstanding calls? (Provide details)

  Yes

  No

• Does eTrac and the IC reflect RMU inoperable device records?

  Yes

  No

Fleet Management Reports

• What is the level of issues within the Fleet Management Report?

  Mild

  Medium

  High

Operational Support Guide

• Connect to wireless?

  Yes

  No

• CD visual inspection?

  Yes

  No

• IMM check?

  Yes

  No

• InfraSight check?

  Yes

  No

• AirWaves check?

  Yes

  No

TSO Folder

• Is the TSO folder up-to-date?

  Yes

  No

  N/A

Project Information

• Is there any information to deliver? (Provide brief details)

  Yes

  No

  N/A

Xsel Checks (if applicable)

• Do all students have functioning laptops?

  Yes

  No

  N/A

• Do all teachers have functioning tablets?

  Yes

  No

  N/A

• Are there any broken laptops? (If 'yes' provide details of processes followed)

  Yes

  No

  N/A

Annual Checks

• Has the annual stocktake of devices been undertaken?

  Yes

  No

• Are all Charters being uploaded and filed?

  Yes

  No

• Are there any WH&S issues in relation to the TSO?

  Yes

  No

  N/A

Student Enrolments

• Is the TSO notified of new enrolments? (What actions are taken?)

  Yes

  No

• Is the TSO notified of students leaving the school? (What actions are taken?)

  Yes

  No

Any Other Comments?

• Are there any other comments you wish to add to this report?

  Yes

  No

• TSO Signature

  Sign

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