Rygor Site Audit - Service

Title Page

Document No.
Rygor Site Audit - Service
Client / Site
Conducted on
Prepared by
Service manager

1: Site

1.1.0 Yard/Parking/Image

1.1.1 Is Parking clearly signed including floor marking
Scope of audit criteria: Corporate signage in place to direct visitors to parking area. Floor markings must be clearly visible
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1.1.2 No staff vehicles parked on site
Scope of audit criteria: No staff vehicles are permitted to park on site unless authorised
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1.1.3 Customer parking not filled with company vehicles
Scope of audit criteria: Service customer parking area(s) must not be filled with company vehicles
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1.1.4 All vehicle parked neatly
Scope of audit criteria: Vehicle must be parked within the marked out designated area
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1.1.5 Yard area free from pot holes, debris, rubbish, weeds etc
Scope of audit criteria: The yard area must be free from pot holes, clutter, debris, rubbish, weeds etc
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1.1.6 Main entrance external condition
Scope of audit criteria: No - damage, excess signage and opening operates correctly
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1.1.7 External condition of building
Scope of audit criteria: No damage to; building, (quote to repair damage acceptable), bollards, external stairways, crash barriers etc
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1.1.8 Guttering free of debris and damage including drain pipes
Scope of audit criteria: The guttering around the building must be visibly free from weeds, debris etc. Drain pipes must be in good condition and free from damage
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1.2.0 Signage

1.2.1 All signage CI Compliant
Scope of audit criteria: All signage must meet the current CI standards
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1.2.2 All illuminated signage lights operational
Scope of audit criteria: Visibly check all illuminated signs illuminate and all lights within the signage are operational
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1.2.3 Signage clean and free of debris
Scope of audit criteria: All signage must be in a clean state and free from debris i.e. free from cobwebs etc
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1.3.0 Flags

1.3.1 Flags CI compliant
Scope of audit criteria: All flags must be to the current CI standards
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1.3.2 Correct number of flags in place
Scope of audit criteria: The correct number of flags must be in place to meet the current CI/BER standards
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1.3.3 Flags clean and in good condition
Scope of audit criteria: All flags must be clean, not frayed, not damaged etc
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1.4.0 Service Reception area

1.4.1 Service reception furniture must meet current CI standards
Scope of audit criteria: The service reception furniture must meet the current CI standards or action plan/order in place to meet current CI requirements
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1.4.2 Service reception clean and free of clutter
Scope of audit criteria: The service reception area must be clean, free of dust and dirty marks, free of clutter etc
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1.4.3 No food or drink on display (exception corporate cups)
Scope of audit criteria: Check that there are is no food or drink on display (corporate cups accepted). Food must be consumed away from the reception area (canteen).
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1.4.4 Paperwork housekeeping including file storage control
Scope of audit criteria: See visible evidence of well organised documents, files stored in appropriate storage furniture etc
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1.5.0 Customer waiting area (service)

1.5.1 Waiting area clean and tidy
Scope of audit criteria: The customer waiting area must be in a clean and tidy state at all times
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1.5.2 All relevant company literature available including Trade press and Newspapers
Scope of audit criteria: Check for current company literature, trade press and newspapers
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1.5.3 Drinks machine stocked, clean, operational and hygenic
Scope of audit criteria: A drinks machine in place, well stocked, cups in place, clean, operational and hygenic at all times. Check machine operates and dispenses a drinkable drink.
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1.5.4 Water machine clean, operational and hygenic
Scope of audit criteria: Water machine in place, cups available, clean, operational and hugenic at all times. Check machine operates and dispenses clean water.
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1.5.5 Biscuits available
Scope of audit criteria: An assortment of biscuits available at all times
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1.5.6 TV and remote control in place
Scope of audit criteria: TV and remote control in place. Check TV and remote control are operational
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1.5.7 WIFI available
Scope of audit criteria: Check WIFI available, WIFI available and password displayed
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1.6.0 Staff canteen

1.6.1 Staff canteen clean, tidy, free from rubbish and hygenic
Scope of audit criteria: The staff canteen must be kept clean, free from rubbish, waste food lying arround, bins not overflowing and hygenic
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1.6.2 Microwave clean and hygenic
Scope of audit criteria: Check microwave in place, clean and hygenic.
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1.6.3 Fridge clean and hygenic
Scope of audit criteria: Check fridge in place, clean and hygenic
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1.6.4 Staff notice board in place
Scope of audit criteria: Staff notice board in place, information displayed relevant and current, documents displayed neatly.
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1.7.0 Meeting room(s)

1.7.1 Meeting room(s) clean, tidy and well organised
Scope of audit criteria: Meeting room(s) must be kept clean, tidy and well orgainised at all times
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1.7.2 Meeting room(s) TV display
Scope of audit criteria: Check TV display and remote in place and operational
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1.8.0 Service Managers office

1.8.1 Service Managers office clean, tidy and organised
Scope of audit criteria: The service managers office must be clean, tidy and orgainised
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1.9.0 Other offices (Service department)

1.9.1 Other offices within the service department
Scope of audit criteria: Other offices must be clean, tidy and well organised
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1.10.0 Customer toilets

1.10.1 Customer toilet(s) clean, tidy and operational
Scope of audit criteria: Customers must be clean, tidy, operational, free from leaks etc
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1.10.2 Customer toilet(s) free from non corporate literature
Scope of audit criteria: Check toilets are free from non corporate literature
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1.10.3 Soaps available
Scope of audit criteria: Check soap dispensers are in place, operational and contain soap or other forms of soap are available
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1.10.4 Hand dryers operational
Scope of audit criteria: Check hand dryers are in place, secured to a wall and are safe and operational
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1.10.5 Hand towels/roll available
Scope of audit criteria: Check hand towels/roll available. Check hand roll secured to wall, operational and with clean towel
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1.10.6 Customer toilet(s) illumination
Scope of audit criteria: Check all lights operational
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2: Workshop

2.1.0 Workshop condition

2.1.1 Workshop floors clean and free of rubbish
Scope of audit criteria: Check the floors are clean, free from oil spillage and rubbish.
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2.1.2 All bays and pits clean, tidy and free of rubbish
Scope of audit criteria: Check bays and pits are clean, tidy and free of rubish. All pit lights operational.
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2.1.3 Pit safety chains, signs and bollards in place
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2.1.4 All workbenches
Scope of audit criteria: All workbenches must be clean, tidy and free of rubbish. Bench vices operational and in good condition.
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2.1.5 Bins not overflowing
Scope of audit criteria: Check bins are not over flowing and are in good condition
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2.1.6 Warranty parts return area orgaised and tidy
Scope of audit criteria: Dedicated area for warranty parts returns, area tidy and organised, parts labelled, parts stored on shelves, system in place to locate parts
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2.1.7 Warranty parts returns kept to a minimum
Scope for criteria: Warranty parts returns must be cleansed in line with scrapping lists. Check last scrapping list date.
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2.1.8 Fire exits
Scope for criteria: Check fire exits are clear, safety lights operational and door mechanism complete and operational
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2.2.0 Workshop Tools and Equipment

2.2.1 Workshop equipement stored in correct location(s)
Scope of audit criteria: Workshop equipment such as jacks, axle stands must be located in dedicated areas when not in use.
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2.2.2 Special tools stored in correct location.
Scope of audit criteria: Special tools should be located on tool boards. Provide a random list of 5 truck and 5 van tool part numbers for the site to find.
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2.2.3 Tool locator in place and up to date
Scope of audit criteria: Check tool locator in place and up to date. Provide a random list of 5 truck and 5 van tool part numbers for the site to find.
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2.2.4 Tool calibration certificates in place
Scope of audit criteria: Check valid calibration certificates in place for workshop equipement. Take a random sample
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2.2.5 Star diagnostic machines stored correctly and to the latest software update
Scope of audit criteria: Star diagnostic machine stored in case (when not in use) or secured to trolley. Star diagnostic software date code within 3 months of current month
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2.3.0 Key Cabinet(s)

2.3.1 Key Cabinet(s) positioned in a lockable room
Scope of audit criteria: The key cabinet must be positioned in a lockable room
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2.3.2 Key cabinet(s) of a robust construction
Scope of audit criteria: The key cabinet(s) must be of a strong robust construction
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2.3.3 Key cabinet(s) secured to a strong wall
Scope of audit criteria: Key cabinet(s) must be secured to a strong wall (not plaster board). In your opinion could the cabinet(s) be easily wrenched from the wall.
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2.3.4 Key cabinet locked when not in use
Scope of audit criteria: Key cabinet(s) must be locked at all times when not in use
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2.4.0 KPI Board

2.4.1 KPI notice board in place
Scope of audit criteria: KPI notice board in place and visible to staff or digital screen in place
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2.4.2 KPI notice board updated
Scope of audit criteria: KPI notice board (or digital screen) current and upto date
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3: Workshop process and quality

3.1.0 Job Cards

3.1.1 Do job cards have the correct information on the front of them
Scope of audit criteria: Job cards must have all the correct information on front of them such as, correct account, description of work required etc. Sample 10 job cards.
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3.1.2 Do job cards have deadline times on them.
Scope of audit criteria: Job cards must indicate deadline times when the customer wants the vehicle. Take a random sample of 10 job cards
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3.1.3 Check for evidence of vehicles checked for recalls/service measures
Scope of audit criteria: Check job cards have EVA print outs. Check EVA for vehicle recalls and service measures. (Take a sample of 10 job cards)
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3.1.4 Do job packs contain the correct paperwork
Scope of audit criteria: Check job cards have the relevant paper work such as; 3c sheet, EVA print outs, parts requisitions, (Take a sample of 10)
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3.1.5 Are job cards in correct storage trays and prioritised accurately
Scope of audit criteria: Check job card storage trays are in place, job cards are organised and prioritised. Workshop controler to explain process
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3.1.6 Zero age job cards sitting around workshop control
Scope of audit criteria: The only job cards that should be in workshop control are live job cards waiting to have work completed on the vehicle.
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3.2.0 Workshop Loading

3.2.1 Are hours loaded accurately
Scope of audit criteria: Check job hours reflect the hours required to complete the work requested on Kerridge workshop loading
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3.2.2 Are hours loaded in advance
Scope of audit criteria: Check that jobs are loaded on Kerridge workshop loading in advance i.e. not on the day of arrival
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3.2.3 Are hours maximised against available capacity
Scope of audit criteria: Check that jobs are loaded on Kerridge workshop loading in line with available resource
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3.2.4 Are stopped jobs being prioritised
Scope of audit criteria: Stopped jobs must be rescheduled for completion as a matter of priority. Check for aged stopped jobs. Workshop controler to explain process.
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3.2.5 Are red warning flags updated
Scope of audit criteria: Stopped jobs must be rescheduled for completion as a matter of priority. Check for aged stopped jobs. Workshop controler to explain process.
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3.2.6 Clear evidence of a rebook process in place
Scope of audit criteria: See evidence of a rebooking process in place i.e. tray for rebooked jobs
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3.3.0 Quality

3.3.1 Clear evidence of a quality check process in place
Scope of audit criteria: See evidence of quality checks in place i.e. Q Check.
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3.3.2 Quality Checks carried out to current target
Scope of audit criteria: Check percentage completed is in line with current targets
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3.3.3 Quality checks carried out in line with customer requirements.
Scope of audit criteria: Check quality checks are carried out in line with customer requirements i.e. DPD 100%
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3.4.0 Preventative Maintenance

3.4.1 Preventative maintenance programme in place and operational
Scope of audit criteria: Ask workshop controler and technicians to explain preventative maintenance programme. Check awareness.
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3.5.0 Training

3.5.1 Check that new staff have been entered onto SABA (within one month of starting)
Scope of audit criteria: Check SABA and confirm new staff started within one month of start date are on SABA
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3.5.2 Personal Development Plans in place and up to date. Exception new staff.
Scope of audit criteria: Check PDP system and confirm PDP's in place and up to date with the exception of new staff.
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3.5.3 Check that staff have 2 days training booked on SABA
Scope of audit criteria: Check PDP system and confirm staff have 2 days training requested/booked/Completed
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3.5.4 BER training booked and up to date
Scope of audit criteria: Check PDP system for outstanding BER training
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3.6.0 Technical/documentation

3.6.1 All documentation stored correctly and clearly available
Scope of audit criteria: Technical documentation such as product manuals must be organised (shelves or cabinet) and available for all
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3.6.2 Technicians have d5 numbers
Scope of audit criteria: Check technicians have d5 numbers to access TIPS, WIS etc. (Sample 3)
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3.7.0 Health and Safety documentation

3.7.1 Risk assessments in place
Scope of audit criteria: See evidence of risk assessments in place and organised in a folder/notice board for all to view
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3.7.2 Code of Practice in place and operational
Scope of audit criteria: See evidence of code of practice in place and actively used
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3.7.3 Claim Management checklist completed
Scope of audit criteria: See evidence of accident claim management checklist in place. Should be in company vehicles. (Contact Jim Pascoe if required)
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3.7.4 Injuries recorded in HSE book
Scope of audit criteria: See evidence of HSE book in place and actively used where applicable
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3.7.5 Safety Inspection Register in place and up to date
Scope of audit criteria: See evidence of Safety Inspection Register in place and actively used. (Contact Jim Pascoe if required)
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3.7.6 Safety Bulletins in place and up to date
Scope of audit criteria: See evidence of Safety Bulletins in place. Current bulletins should be displayed on notice board. (Contact Jim Pascoe if required)
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3.7.7 Health and Safety poster in place and completed
Scope of audit criteria: See evidence of Health & Safety poster in place and contact details completed
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3.8.0 Service 24h

3.8.1 All SLA's passed (YTD).
Scope of audit criteria: Check latest MB SLA report. All SLA's must be to the latest target. Action plans in place if SLA's do not meet target.
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3.8.2 Average Attendance time (YTD) within target. Action plan in place if AAT does not meet target.
Scope of audit criteria: Check latest MB AAT report. All AAT's must be to the latest target. Action plans in place if AAT does not meet target.
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3.8.3 Van Roadside Repair Rate (YTD) within target. Action plan in place if RSF does not meet target.
Scope of audit criteria: Check latest MB RRR report. RRR must be to the latest target. Action plans in place if RRR does not meet target.
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3.8.4 Van Resolution time rate (YTD) within target. Action plan in place if RTR does not meet target
Scope of audit criteria: Check latest MB RTR report. RTR must be to the latest target. Action plans in place if RTR does not meet target.
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3.8.5 Van Retail Adherance rate (YTD) within target. Action plan in place if RAR does not meet target.
Scope of audit criteria: Check latest MB RAR report. RAR must be to the latest target. Action plans in place if RAR does not meet target.
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3.8.6 Workshop VOR (YTD) within target. Action plan in place if does not meet target.
Scope of audit criteria: Check latest MB VOR report. VOR must be to the latest target. Action plans in place if VOR does not meet target.
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3.8.7 Truck Uptime breakdown (YTD) within target. Action plan in place if TUB does not meet target.
Scope of audit criteria: Check latest MB Uptime Breakdown report. Uptime Breakdown must be to the latest target. Action plans in place if Uptime Breakdown does not meet target.
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3.8.8 Truck Uptime paperwork (YTD) within target. Action plan in place if TUP does not meet target
Scope of audit criteria: Check latest MB Uptime paperwork report. Uptime paperwork must be to the latest target. Action plans in place if Uptime paperwork does not meet target.
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3.8.9 Service manager/S24h manager/staff receives S24h updates
Scope of audit criteria: Check all relevant staff receive S24h notification update emails
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3.8.10 Correct number of S24h technicians
Scope of audit criteria: Check site has the correct number of S24h technicians
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3.9.0 MOT

3.9.1 Service manager receives RepairerId reports
Scope of audit criteria: Check Service Manager receives ReparerId reports
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3.9.2 Evidence that PreparerId numbers are displayed at mot test
Scope of audit criteria: Check total number of tests taken is in line with RepairerId reports
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3.9.3 MOT Pass rate within target
Scope of audit criteria: Check latest MB reports for MOT pass rate
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3.9.4 All failure communicated with relevant action plans in place in accordance with current company policy
Scope of audit criteria: See evidence of failures communicated to the Group Service Manager and Service Director
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3.9.5 Evidence that current MOT preparation and presentation process is in place.
Scope of audit criteria: See evidence of preparation and presentation process. i.e pre-check sheet completed. (100% pass rate = pass)
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3.10.0 VHC

3.10.1 VHC process in place and operational
Scope of audit criteria: Check VHC is in place and the process is correct for recording VHC
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3.10.2 VHC running to target
Scope of audit criteria: Check VHC is in line with current targets. Check performance by running report dv0 and check VHC report on G drive
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3.10.3 Carry out a physical vehicle check (where possible)
Scope of audit criteria: Carry out a physical check on a vehicle that has had a VHC complated. Check for missed items.
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3.11.0 National Pricing

3.11.1 Evidence of current national pricing in place
Scope of audit criteria: Evidence that National Pricing is in place and being used. Check Service Advisors are aware. Request quote for service and repair.
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3.12.0 SPPS

3.12.1 Evidence of staff using SPPS
Scope of audit criteria: Evidence that SPPS is in place and being used. Check Service Advisors are aware. Request quote for service and repair.
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3.13.0 Recalls and Service measures

3.13.1 Recalls and Service measures acknowledged.
Scope of audit criteria: Check EVA to confirm Recalls have been acknowledge. Check EVA dealer stats and check for EVA print.
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3.14.0 Digital Service Booklet

3.14.1 Check for evidence of digital service booklets completed
Scope of audit criteria: See evidence of digital service book completed. Sample 5
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Note: Truckfile will be subject to a seperate audit

4: Company Vehicles

4.1.0 Company/Courtesy vehicle condition

4.1.1 Company/Courtesy vehicles are of the correct age profile
Scope of audit criteria: Check courtesy vehicles are within 12 months and S24h vehicles are within 4 years from date of registration
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4.1.2 Company/Courtesy vehicle clean inside and out
Scope of audit criteria: Inspect vehicles onsite to confirm they are clean inside and out. Check site has a cleaning/valeting process in place.
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4.1.3 Company vehicles free from damage
Scope of audit criteria: Carry out visual check of vehicles. Check damage has been recorded
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4.1.4 Company vehicle have correct livery
Scope of audit criteria: Check vehicles have the correct and current livery. Photographic evidence (if vehicles are on site)
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4.1.5 Evidence of safety checks in place
Scope of audit criteria: Check vehicles have had safety checks carried out prior to vehicles being released to customer. Truckfile Safety Check sheet.
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4.2.0 Control of courtesy vehicles

4.2.1 System in place to control courtesy vehicles
Scope of audit criteria: Check all courtesy vehicles are on the DCML system and the system is being actively used
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4.2.2 See evidence of completed Ceck In/Out forms
Scope of audit criteria: Check if check in/out paperwork in place and is completed correctly
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4.2.3 Evidence of fuel charged out
Scope of audit criteria: See evidence of fuel being charged out. Provide 3 examples
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4.2.4 Evidence of damage charged out
Scope of audit criteria: See evidence of plan in place to repair damage/charge out damage to customer/insurance
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4.2.5 Evidence of insurance in place for each loan
Scope of audit criteria: See evidence in place that courtesy vehicles on loan are covered by insurance. If DCML insurance see evidence of insurance charged out
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5: Staff

5.1.0 Headcount

5.1.1 Correct technician headcount to current budget
Scope of audit criteria: Check technician headcount is in line with budget. Check for action plan in place if not to budget. Record date from when headcount has not been to budget
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5.1.2 Correct staff headcount in place to current budget
Scope of audit criteria: Check staff headcount is in line with budget. Check for action plan in place if not to budget. Record date from when headcount has not been to budget
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5.1.3 Correct apprentice headcount to current budget
Scope of audit criteria: Check apprentice headcount is in line with budget. Check for action plan in place if not to budget. Record date from when headcount has not been to budget
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5.2.0 Work wear and apperance

5.2.1 Staff in current work wear attire
Scope of audit criteria: Check all front line staff are in the correct and current work attire
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5.2.2 Front line staff wearing correct and current CI name badges
Scope of audit criteria: Check front line staff are wearing correct and current CI name badges
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5.2.3 Staff smart and presentable
Scope of audit criteria: Check staff are smart and presentable in your opinnion
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6: Financials

6.1.0 Gross Profit

6.1.1 Gross profit (YTD) within budget
Scope of audit criteria: Check the latest set of accounts and confirm the Gross Profit is within budget.
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6.1.2 Performance/Exception action plans in place
Scope of audit criteria: Check Performance/Exception action plans in place. Record area of concern if applicable
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6.2.0 Other costs

6.2.1 Other costs (YTD) within budget
Scope of audit criteria: Check the latest set of accounts and confirm that the Other Costs (YTD) are within budget.
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6.2.2 Performance/Exception action plans in place
Scope of audit criteria: Check Performance/Exception action plans in place. Record area of concern if applicable
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6.3.0 Net Profit

6.3.1 Net profit (YTD) within budget
Scope of audit criteria: Check the latest set of accounts and confirm that the Net Profit (YTD) is within budget.
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6.3.2 Performance/Exception action plans in place
Scope of audit criteria: Check Performance/Exception action plans in place. Record area of concern if applicable
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6.4.0 Accounts

6.4.1 Cash account - Zero
Scope of audit criteria: Check latest Cash account report and confirm account is zero. Check for action plan in place if not zero. Record last 4 weeks movement trend.
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6.4.2 Invoice Queries - Zero invoice queries over 30 days from date of query or 10% of the value of the average monthly labour sales (last 3 months)
Scope of audit criteria: Check latest Invoice Query report and confirm zero over 30 days. Check for action plan in place if not zero. Record last 4 weeks movement trend.
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6.4.3 Warranty account - Zero over 60 days
Scope of audit criteria: Check latest Warranty account report and confirm zero over 60 days. Check for action plan in place if not zero. Record last 4 weeks movement trend.
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7: Workshop KPI's

7.1.0 Invoicing

7.1.1 MTD invoiced hours to target
Scope of audit criteria: Check hours invoiced MTD are to target. If not to target check action plan in place to bring up to target.
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7.1.2 Mid month invoiced hours target on target or achieved
Scope of audit criteria: Check if mid month hours target has been achieved or are on target.
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7.1.3 Daily discipline in place and communicated to staff
Scope of audit criteria: See evidence of daily disciplines in place and communication of targets to team. (KPI board completed)
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7.2.0 Recovery Rates

7.2.2 Recovery rates on target and monitored
Scope of audit criteria: Check recovery rate is on target. (d19 report). See evidence of Recovery rates clearly monitored via d19 report and exceptions challenged.
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7.3.0 Efficiency

7.3.1 Invoicing efficiency on target
Scope of audit criteria: Check Invoice efficiency is on target (d19 report) and exceptions challenged.
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7.3.2 Technicians efficiency statistics displayed
Scope of audit criteria: Check technicians efficiencies are displayed for the previous month (R79 report)
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7.4.0 Utilisation

7.4.1 Utilisation on target
Scope of audit criteria: Check utilisation is on target (foresast report).
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7.4.2 Evidence of utilisation monitored daily via PT1 report
Scope of audit criteria: See evidence of utilisation monitored daily via PT1 report
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7.4.3 Utilisation position communicated to team
Scope of audit criteria: See evidence of Utilisation position communicated to the team
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7.4.4 Utilisation exceptions challenged
Scope of audit criteria:Evidence of utilisation exceptions challenged and action plan for improvements in place
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7.5.0 Overtime

7.5.1 Overtime exceptions
Scope of audit criteria: See evidence of overtime exceptions challenged and action plan in place for improvement
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7.6.0 WIP

7.6.1 Zero WIP over 30 days
Scope of audit criteria: Check WIP over 30 days is zero. If not check action plan in place to reduce WIP.
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7.6.2 Partial open WIP's cleansed
Scope of audit criteria: Run partially opened WIP and check no partially WIP's are open.
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7.6.3 WIP exceptions
Scope of audit criteria: Evidence of WIP exceptions challenged and action plan in place
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8: Service Marketing

8.1.0 Literature, Campaigns and Posters

8.1.1 All materials displayed professionally
Scope of audit criteria: Check all displayed materials are displayed professionally and in line with marketing guidelines
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8.1.2 All literature clean and well presented
Scope of audit criteria: Check all literature is clean and free of dust
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8.1.3 All literature up to date
Scope of audit criteria: Check all literature displayed is relevant and current
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8.1.4 Wall mounted materials are clean, straight and relevant
Scope of audit criteria: Check wall mounted materials are clean, straight and relevant
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8.1.5 Digital screen on and up to date
Scope of audit criteria: Check digital screens are on and the diplayed material is current and up to date
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8.1.6 Actively using POLK
Scope of audit criteria: Confirm name of POLK champion. Check POLK is being actively used. See evidence of vehicle booked in for service/MOT or communication to customer
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8.1.7 Customer prospecting plans in place
Scope of audit criteria: See evidence of customer prospecting in place. (Can be inconjunction with BD team)
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8.1.8 Customer visits in place
Scope of audit criteria: See evidence of customer visits in place
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8.1.9 Seasonal campaigns in place
Scope of audit criteria: See evidence of seasonal campaigns in place
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8.2.0 Rygor Website

8.2.1 Contact names/telephone numbers correct
Scope of audit criteria: Check website contact photographs, names, telephone numbers etc are current and correct
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8.2.2 Opening hours correct
Scope of audit criteria: Check website opening hours displayed are correct and in line with latest standards BER/VanPro
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8.3.0 CSI

8.3.1 CSI tab completed in POS
Scope of audit criteria: See evidence of CSI tab completed in POS. Sample 5 WIPs
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8.3.2 Staff have access to the CSI website.
Scope of audit criteria: Check that staff have access to the CSI website. (Minimum: Service Manager & Administrator)
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8.3.3 Truck and Van CSI scores on target
Scope of audit criteria: Check CSI website for YTD scores. Record areas of concern (if applicable). Check action plan in place for underperforming areas
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9 Summary

Add your overall summary/comments

Rygor Site Audit - Service

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1.1.0 Yard/Parking/Image

1.2.0 Signage

1.3.0 Flags

1.4.0 Service Reception area

1.5.0 Customer waiting area (service)

1.6.0 Staff canteen

1.7.0 Meeting room(s)

1.8.0 Service Managers office

1.9.0 Other offices (Service department)

1.10.0 Customer toilets

2.1.0 Workshop condition

2.2.0 Workshop Tools and Equipment

2.3.0 Key Cabinet(s)

2.4.0 KPI Board

3.1.0 Job Cards

3.2.0 Workshop Loading

3.3.0 Quality

3.4.0 Preventative Maintenance

3.5.0 Training

3.6.0 Technical/documentation

3.7.0 Health and Safety documentation

3.8.0 Service 24h

3.9.0 MOT

3.10.0 VHC

3.11.0 National Pricing

3.12.0 SPPS

3.13.0 Recalls and Service measures

3.14.0 Digital Service Booklet

4.1.0 Company/Courtesy vehicle condition

4.2.0 Control of courtesy vehicles

5.1.0 Headcount

5.2.0 Work wear and apperance

6.1.0 Gross Profit

6.2.0 Other costs

6.3.0 Net Profit

6.4.0 Accounts

7.1.0 Invoicing

7.2.0 Recovery Rates

7.3.0 Efficiency

7.4.0 Utilisation

7.5.0 Overtime

7.6.0 WIP

8.1.0 Literature, Campaigns and Posters

8.2.0 Rygor Website

8.3.0 CSI

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