Title Page
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Conducted on
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Prepared by
Engineers Name
Engineers Tech No
Visit Number
Viewing Card No
Use this checklist to ensure every visit is the best service visit…
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Have you set a realistic ETA’s and visit type mixed throughout the day? Lunch break scheduled in?<br>
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Discuss the issues experienced with the customer – Who, What, Where, When, Why and How?<br>
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Understand how it has impacted them – what have they missed the most<br>
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Access the dish – good condition, secure, bubble level, right LNB, skew correct<br>
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SM3 – SAT Finder, LNB Test, Full Dataloggers at dish and STB<br>
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Assess the cable – continuous length, no joins/barrels, no damage, no excessive kinks or bends<br>
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Compression F-Connectors at both ends of cable<br>
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Compliance – supplied Power lead and HDMI lead used?<br>
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Broadband Optimised? Hub in best position, boosters installed if needed<br>
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Chrome App – Scan performed and uploaded - all metrics are within acceptable tolerance range<br>
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SkyQ Connectivity Mesh Tool utilised for deeper understanding of mesh performance, especially on intermittent faults<br>
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Software version checked using Model Lookup Tool on all products and updated if necessary<br>
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TV Status page checked for known issues<br>
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Fault Rectified? Yes move on to closing the visit, No contact TAPS<br>
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Confirm system fixed<br>
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All data captured and transferred – SM3 data (Mini Logger – Dish/Full Logger – Dish & STB, Feedback Surveys, TAPS info<br>
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Add Value – ACE Opportunities, Apps promoted<br>
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Customer walkthrough – explain what the issue was, how you resolved it and tell them about the great work you have done<br>
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By signing this document, you are confirming that you have complied with the process as detailed within.
