Title Page
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S03 Daily Update V5
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Conducted on
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Prepared by
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- Cancellations
- Revisits
- Mini Logger Compliance
- Data Logger Compliance
- Vehicle Compliance
- Escalations
- Technology Issues
- ACE
- Relocate/Self Set Up
Relocate/Self Set Up
Please give details of the visit number and if a Relocate was booked or a Self Set Up install was booked for the customer.
ACE
Please detail all visit numbers. This should include the following: Detail visit numbers and details of items sold on that visit. Where you have had a discussion and a customer has decided they do not want to buy any additional product, please detail the visit number and brief reason as to why a sale was not made. In addition, if at any point a sale fails due to an administration issue, escalate to your Team Manager.
Cancellations
Please detail visit number, reason for cancellation, who this was escalated too and what was done prior to cancelling the visit to try and avoid the cancellation.
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Please add photograph to support the cancellation
Escalation
Please detail visit number, reason for escalation and who this visit was escalated too.
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Visit Number
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Has this visit been escalated
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Have you followed the I Know 2 Process?
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Please include pictures of Dish, cable and Compresion F Connectors
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Have you Replaced HDMI and Power Leads (Please include picture)
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Please add a copy of the Data Logger at the dish
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Please add a copy of the data logger at the STB
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Please add a copy of the Wi Fi Test at each Box
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Please add a copy of the Chrome Mesh Network
Vehicle Compliance
Please detail reason for vehicle escalation, Breakdown, accident, Damage or mechanical Failure
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Please add photographs to support this cancellation
Revisits
Completing this document is aimed at supporting each other and helping with each other's development. Once you have completed this part of the document, please forward it to your Team Manager and the previous engineer.
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Date of previous visit
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Last Known Engineer to visit this customer
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What were the issued found at this visit
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How could this revisit have been avoided
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Please add photographs to support this document here
Mini Logger Compliance
A mini logger must be completed at every visit. If you are unable to do so please detail the reason below:
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Reason for non compliance
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Add media
Data Loggers
2 Data loggers are required at every visit. One at the dish and one at the cable end. If you are unable to do so then please give reason why not below:
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Reason for non compliance
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Add media
IPAD Issues
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Please detail any IPAD issues here
IPAD APP ISSUES
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Please detail any IPAD APP issues here
Sky Master 3
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Please detail any Sky Master 3 issues here.
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Add media
Please detail any other issues here
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Add media
Media
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Please add any additional photographs or screen shots in this section
By completing this document, you confirm that this is an accurate record as stated. All S03 Updates sent to your Team Manager are stored on your file and used when considering operational performance reviews.
Please sign this document as your declaration of conformity
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