S04 Feedback form v2

• Details of previous attending engineer (Name and tech number)

• Attending Person

• Conducted on

  Date

• Job No

• Location
  Address

RISK ASSESSMENT

• Are there any hazards?

  Yes

  No

• Are hazards controllable?

  Yes

  No

• Details

• Visit type

  Select Customer Experience Visit SEG30 Visit Revisit Cancellation check SE referral

  • Customer Experience Visit
  • SEG30 Visit
  • Revisit
  • Cancellation check
  • SE referral

Customer Experience Visit

• Customer visit type

  Select Service Install Install (multi-room) MHO MHO (multi-room) Other

  • Service
  • Install
  • Install (multi-room)
  • MHO
  • MHO (multi-room)
  • Other

Customer questions and responses

• Did you receive an ETA prior to the visit

  Yes

  No

• If Yes, when was the ETA made?<br>

  Evening Before

  On the day

  Both

• On first impressions, was the engineer friendly and approachable?

  Yes

  No

• Was the engineer neat and tidy, both in work and appearance?

  Yes

  No

• Did the engineer leave you with your Sky system fully working?

  Yes

  No

• Did the engineer leave you with a good understanding on how to use your Sky system?

  Yes

  No

• How satisfied were you with the engineer? 10 being completely satisfied.

• How satisfied were you with the quality of work carried out?

• What did the engineer do that has left you feeling satisfied and pleased?

• What could the engineer have done to improve your experience?

Personal findings

• My personal score on the quality of the install to what is expected.

• Add photos of the dish, cabling, grommets, brick cover plate, sealed holes and other points of interest for feedback

  Media

• Is there evidence of an eyebolt being used?

  Yes

  No

• Add photos to support the use of an eyebolt.

  Media

• My feedback with comments and recommendations on the findings from the visit.

Email a copy of this document; to the engineer being visited, your Team Manager. Ensure you enter the engineers payroll number in the subject line. A copy can be stored in your iBooks on your iPad for future reference (see iAuditor 'how to' for support)

SEG 30 Visit feedback

• Previous visit type

  Select Service Install Install (multi-room) MHO MHO (multi-room) Other

  • Service
  • Install
  • Install (multi-room)
  • MHO
  • MHO (multi-room)
  • Other

• Date of previous engineer visit

  Date

• Reason for a SEG30 being raised

  Select Customer Education NSS STB stuck in standby On Demand Broadband The customer is unhappy with installation Other

  • Customer Education
  • NSS
  • STB stuck in standby
  • On Demand
  • Broadband
  • The customer is unhappy with installation
  • Other

• Description if 'Other' is selected

• Fault / reason found for SEG30

• Add pictures of; dish, cabling, entry holes, fault found to support the feedback

  Media

• Action taken to rectify the fault / any comments

• Has the previous engineer been spoken to?

  Yes

  No

Email a copy of this document; to the engineer being visited, your Team Manager. Ensure you enter the engineers payroll number in the subject line. A copy can be stored in your iBooks on your iPad for future reference (see iAuditor 'how to' for support)

Revisit Feedback

• Previous visit type

  Select Service Install Install (multi-room) MHO MHO (multi-room) Other

  • Service
  • Install
  • Install (multi-room)
  • MHO
  • MHO (multi-room)
  • Other

• Date of previous engineer visit

  Date

• Reason for the revisit

  Select Customer Education NSS STB stuck in standby On Demand Broadband The customer is unhappy with installation Other

  • Customer Education
  • NSS
  • STB stuck in standby
  • On Demand
  • Broadband
  • The customer is unhappy with installation
  • Other

• Description if 'Other' is selected

• Fault / reason found for the revisit

• Action taken to rectify the fault / any comments

• Add pictures of; dish, cabling, entry holes, fault found to support the feedback

  Media

• Has the previous engineer been spoken to?

  Yes

  No

Email a copy of this document; to the engineer being visited, your Team Manager. Ensure you enter the engineers payroll number in the subject line. A copy can be stored in your iBooks on your iPad for future reference (see iAuditor 'how to' for support)

Cancellation check / second opinion

• The reason given to the cancellation

  Select No LOS Dish access Cabling concern Heath and safety concern Other

  • No LOS
  • Dish access
  • Cabling concern
  • Heath and safety concern
  • Other

• Description if 'Other' is selected

• Can the visit go a head?

  Yes

  No

• If 'Yes' What is it that needs to happen to allow the visit to proceed?

• Add pictures to support the feedback to any solutions (use Skitch if needed)

  Media

• Has the engineer been spoken to?

  Yes

  No

Email a copy of this document; to the engineer being visited, your Team Manager. Ensure you enter the engineers payroll number in the subject line. A copy can be stored in your iBooks on your iPad for future reference (see iAuditor 'how to' for support)

SE referral (to be completed by an SE when a visit has re-booked by a DTH engineer to a SE team)

• Could the previous visit been completed by a DTH engineer?

  Yes

  No

• If 'Yes' how could the visit had been completed using DTH equipment? (Use photos to support this)

• Add pictures to support future development. (Include photos of DTH equipment being used)

  Media

• Does the engineer require further support or development on this type on visit?

  Yes

  No

• If 'Yes' what is needed?

• Has the engineer been spoken to?

  Yes

  No

• Has the engineers Team Manager been notified?

  Yes

  No

Email a copy of this document; to the engineer being visited, your Team Manager. Ensure you enter the engineers payroll number in the subject line. A copy can be stored in your iBooks on your iPad for future reference (see iAuditor 'how to' for support)

• Name, tech number

  Sign