Sales and Service Visit Copy

• Document No.

• Sales and Service Store visit

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

SETTING UP THE DAY

• Team talk planned, informative and delivered pre-open.

  Yes

  No

  N/A

• Staff aware of figures and targets, Who was asked, Aware of targets?

  Yes

  No

  N/A

• Staff appearance and grooming checked.

  Yes

  No

  N/A

DRIVING SALES - IS THE MANAGER:

• Aware of customers in their store and directs staff to them where required.

  Yes

  No

  N/A

• Dipping into sales?

  Yes

  No

  N/A

• Observing staff and supporting our service expectation by coaching in the moment where required.

  Yes

  No

  N/A

• Ice breakers in use?

  Yes

  No

  N/A

• Establishing needs/ TED

  Yes

  No

  N/A

• Embedded commands if required.

  Yes

  No

  N/A

• Alternative shoe brought out?

  Yes

  No

  N/A

• Accessories being shown?

  Yes

  No

  N/A

• Outfit building happening?

  Yes

  No

  N/A

• Shoe care advice being given?

  Yes

  No

  N/A

• Wrapping standards checked?

  Yes

  No

  N/A

• Client book used effectively?

  Yes

  No

  N/A

• Ensuring delivery/ task completed out of service window hours 11-4.

  Yes

  No

  N/A

• Checking new stock out and merchandised to guidelines?

  Yes

  No

  N/A

• Delegating tasks effectively while not impacting on service.

  Yes

  No

  N/A

• Checking sales by staff report and feeding back to individual performance to team members.

  Yes

  No

  N/A

• Ensuring instant replenishment is happening.

  Yes

  No

  N/A

TEAM KNOWLEDGE - CHECK WITH 1 STAFF

• Are team aware of store best sellers?

  Yes

  No

  N/A

• Are they able to tell you in detail about their best customers?

  Yes

  No

  N/A

• Are they knowledgable on current hot topic training?

  Yes

  No

  N/A

DAILY TASKS

• Are store standards of presentation immaculate?

  Yes

  No

  N/A

• VM server being utilised? Strong communication with VM.

  Yes

  No

  N/A

• Commercial floor walk completed each day by management?

  Yes

  No

  N/A

• Weekly retail communications email has been printed off, points read, actioned and signed?

  Yes

  No

  N/A

• Overview of store Sales, KPIs, Team, Vacancies and Training.