Title Page

  • Store

  • Area Leader

  • Store Leader

  • Conducted on

  • Location

TEAM/ LEADERSHIP/ FIRST IMPRESSIONS

  • Assess the inspiration and energy levels of the morning meeting held by the Store Leader?

  • Check how well a sample of team members knows the Company Vision Statement as well as the Company Strategy.

  • Are all team members in the correct uniform with badges and can the leader provide proof that an order was done for any new team members?

  • Is the store leader completing one Dare selling or cashier evaluation per day?

  • Is every team member aware of the store performance, their performance, and all promotions in the store?

  • Are the front windows clean and implemented as per the VM brief, are banners correct and steamed where needed, and is all lighting in the windows working?

  • Are the correct details, pricing, and template used for items displayed in the window?

  • Are all mannequins dressed with the correct stock and as per the styling guide?

  • Are the correct emergency details displayed on the window on the correct template?

  • Assess the level of Learning bites training completion based on the feedback sent from Siya weekly.

CUSTOMER SERVICE

  • Assess if every customer's journey starts with being greeted by a team member stationed at the front door and demonstrating product within 5 seconds from entering the store.

  • Observe 1 sales interaction on the sales floor and rate the overall service levels (Indicate the name of the team member assessed in the note section and only tick off actions that were displayed during the interaction).

  • Observe 1 interaction at the cash desk and rate the overall service level (Indicate the name of the team member assessed in the note section and only tick off actions that were displayed during the interaction).

  • Assess the "Friends and Family" interaction from the team with the customer(only tick off actions that were displayed during the interaction)

  • Are the Fitting rooms clean and merchandise free (no security tags hidden behind the mirrors)?

STORE OPTIMIZATION

  • Are front and secondary tables implemented as per the VM brief?

  • Have hanger quantity disciplines been checked to make sure that rail arms and tables are not over or under filled for ease of shopping?

  • Check that all current promotions are implemented correctly in the store with the relevant marketing/ signage. Add notes and photos of issues and optimizations identified.

  • Are the merchandising principles as prescribed by VM (Colour Palettes kept in sections etc.) correctly followed and implemented in the apparel sections?

  • Are the merchandising principles as prescribed by VM correctly followed and implemented in the accessories sections?

  • Check a sample of 20 shoes on display for the correct prices, only sizes 8-9 for men and 5-6 for ladies on display and placement of prices?

  • Are testers available for all fragrances sold in the store?

  • Check the flat packing standards in-store and if all relevant size stickers have been used?

  • Store lights working and set up correctly?

  • Are the store aircons working set at optimal temperature?

  • Identify all maintenance issues in the store and assess the level that the leader is attending to or following up on issues with proof?

  • Assess the overall cleanliness and housekeeping of the store.

  • Have all the points on the Daily Floor Walk Checklist been checked, ticked off, and signed off since the last store visit was conducted?

POS AREA

  • Assess the neatness and cleanliness of the POS area and check cupboards and drawers for clutter.

  • Do items merchandised at the cash desk promote add-on sales?

STOCK MANAGEMENT

  • Assess the standards and cleanliness in the stockroom - must mirror the sales floor with regards to world-class standards, all departments to be kept separate, Flatpack floor ready, Footwear top to bottom/ left to right, Stock in boxes neat and floor ready, All VM elements sorted out and separated from stock, no redundant marketing elements?

  • Is the OPC schedule up and does it reflect the actual staffing in the store upon the visit?

  • Is a planogram for the store displayed in the back office indicating which team member is responsible for which department?

  • Is a copy of the Company Strategy placed up in the back office indicating Service, Selling, and Leading?

  • PTG: Check to see if items on the sales floor that had been reduced are merchandised on separate rails with the correct marketing so customers can identify the stock easily?

  • Check a sample to see if all items that have been reduced have been marked with the correct "reduced" price stickers so customers can see the previous and current reduced price only.

  • Check if recent price adjustment instructions from HO have been actioned (HO COMMS instructional mails actioned).

  • Check if recent HO stock consolidations have been actioned (HO COMMS instructional mails actioned).

  • Check a sample of 20 items from the stockroom: Are they represented on the sales floor? (Take pictures of every item and use the draw function on IAUDITOR to indicate items not on the sales floor).

  • Has the store leadership submitted their daily replenishment checks on the group every day since the last store visit?

  • In cases where the store has excess marked down and odd items - has the Store/Ops leader communicated with Outlet stores/Planner/Other stores to move items around?

  • Check a selection of 10 rails/ wall bays of apparel for size curving disciplines?

  • In cases where the store has excess marked down and odd items - has the Store/Ops leader communicated with Outlet stores/Planner/Other stores to move items around?

RISK

  • Check a sample of 15 refund checks: Are the refund checks being done daily with physical and system stock indicated and signed off by leadership as checked?

  • Physically check 3 refund transactions - Does the system S.O.H balance with the actual units in the store and make sure to report to Precious on these transactions.

  • Assess the security tagging disciplines of the store?

  • Assess if weekly hazard counts are being conducted and losses written off by leadership?

  • Have all ladders been removed from the sales floor when not actively in use?

  • Are the fire extinguisher services up to date?

  • Is every section on the sales floor covered by a team member to observe attempted shoplifting at all times and is the leadership not taking days off in succession?

  • Does the store have a Stock loss Action Plan up in the back office area, signed off by all team members in the store and is there evidence that points get checked as per comms from the Area Leader?

  • Question the staff on the stock loss action plan and check for understanding?

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