Red Flag Store Assessment.V1.2

Has scheduling been done to have the sales floor sufficiently covered by team members to reduce risk?

Have refund transactions been checked by leadership for the last month and is the correct process followed to check refunds (Refund report printed, SOH counts indicated and signed off by leadership conducting and store leader checking)?

Audit the a sample of 3 refund transactions by physically checking S.O.H of items. Do all the checks balance? Make notes of non-compliance.

Do a spot check on 10 samples of stock adjustments - Does the store process these timeously and accurately?

Check the stock receiving process paperwork and question the team - Does the correct procedure get followed with Jirah queries raised as per requirement?

Does the store have the Deloitte fraud hotline poster up in the back and is the team aware of the message of the poster?

Do a stock count on 5 high-risk/ value s.k.u's - Does the count's balance for all items?

Have hazard counts in the store been completed every week as per the cycle required by the Area Leader?

Is the stock administration within the store on the required standard? (Automated shrinkage report accurate and indicating correct losses for the store?)

Have all fitting rooms been fitted with locks, are they locked when not in use, and are the keys kept by the leader on duty?

Do items get counted before customers enter the fitting room end recounted when they exit to identify possible theft?

Do all fitting rooms get checked by a team member after use for hangers and pulled off price tags to prevent theft at the fitting rooms?

Check the back of the fitting room mirrors for any hidden Sensormatic tags?

Is the Sensormatic door system fully operational and have any issues been identified and followed up by the store leadership?

Is the alarm system fully functioning with all areas in the store being picked up by PIR's and have issues been reported when picked up.

Has broken ceiling panels been identified and reported?

Have all possible access points in stockrooms and on sales floors been identified and safeguarded?

Is the stock loss action plan stuck up on the back of the stockroom door and is it signed off by the whole team?

Do all the points in the stock loss action plan get adhered to with continuous checks by the Leaders? Note all issues picked up.

Question the team on the stock loss action plan and indicate if they are aware of the points contained in it and the requirements?

Oversee the searching procedure when the store closes and indicate issues identified?

Is the Load shedding Action Plan being used and signed off when load shedding occurs?

Has there been an unannounced Loss Prevention visit to the store in the last 4 weeks? Make notes and share expectations with the L.P.B.P with the next date of their visit.

Are the customer service levels in the store on a standard that will prevent stock loss? Note findings.

Is a team member stationed at the door to acknowledge all customers entering the store and prevent suspected shoplifters from leaving the store?