Cape Union Mart 2025 V1

• Store

• Store Leader

• Conducted on

  Date

• Visit Conducted by

• Location
  Address

• Assess the inspiration and energy levels of the morning meeting held by the Store Leader?

  Select Energetic, inspirational and informative. Average energy levels and not inspirational Poor N/A

  • Energetic, inspirational and informative.
  • Average energy levels and not inspirational
  • Poor
  • N/A

• Check how well a sample of team members knows the Company Vision Statement as well as the Company Strategy.

  Select All members know the vision statement. Not all members know the vision statement. N/A

  • All members know the vision statement.
  • Not all members know the vision statement.
  • N/A

• Are all team members in the correct uniform with badges and can the leader provide proof that an order was done for any new team members?

  Yes

  No

  N/A

• Is the store leader completing one Dare selling or cashier evaluation per day?

  Yes

  No

  N/A

• Is the store leader and every team member aware of the store performance, their performance, and all promotions in the store?

  Yes

  No

  N/A

• Assess if every customer's journey starts with being greeted by a team member stationed just inside the front door?

  Happens

  Does not happen

  N/A

• Observe 3 sales interactions on the sales floor and rate the overall service levels (Indicate the names of the team members assessed in the note section and only tick off actions that were displayed during the interaction).

  Select Was the customer greeted within 5 seconds of entering the store? Were positive energy displayed and genuine interest shown in the customer? (Make a friend before you make a sale) Were open-ended questions asked if needed to assess the customer's needs? Were Current markdowns/ promotions communicated? Were the Product benefits and features explained if needed to finalize the sale? Was "Pay Just Now" and "Float" offered as payment options if there were objections to the cost of the purchase? Was added on products offered upon closing the sale? Were alternatives or Omni offered when out of stock of a wanted item? Was the customer thanked for their support and welcomed to return to the store in the future? Was the customer accompanied to the cash desk queue?

  • Was the customer greeted within 5 seconds of entering the store?
  • Were positive energy displayed and genuine interest shown in the customer? (Make a friend before you make a sale)
  • Were open-ended questions asked if needed to assess the customer's needs?
  • Were Current markdowns/ promotions communicated?
  • Were the Product benefits and features explained if needed to finalize the sale?
  • Was "Pay Just Now" and "Float" offered as payment options if there were objections to the cost of the purchase?
  • Was added on products offered upon closing the sale?
  • Were alternatives or Omni offered when out of stock of a wanted item?
  • Was the customer thanked for their support and welcomed to return to the store in the future?
  • Was the customer accompanied to the cash desk queue?

• Observe 1 interaction at the cash desk and rate the overall service level (Indicate the name of the team member assessed in the note section and only tick off actions that were displayed during the interaction).

  Select The cashiers ensured that all customers in the queue at the cash desk were assisted within 10 seconds (If not possible - the customer was acknowledged while waiting in the queue and informed that they would be assisted as soon as possible). The cashier showed genuine interest in the customer and displayed energy and a positive body language The cashier attempted to add items to the sale (Socks, Aftercare/Cleaning products/etc.) The cashier informed the customer about the Friends and Family loyalty program/advised them of their voucher/s available on the purchase. The cashier asked the customer politely if they would like to buy a bag for their purchase and continued to explain in detail if there were any objections or concerns from the customer (based on the dialogue brief sent out) The cahier packed the customer's goods neatly into a shopper bag. The cashier thanked the customer for their support and tells them that they hope to see them back soon.

  • The cashiers ensured that all customers in the queue at the cash desk were assisted within 10 seconds (If not possible - the customer was acknowledged while waiting in the queue and informed that they would be assisted as soon as possible).
  • The cashier showed genuine interest in the customer and displayed energy and a positive body language
  • The cashier attempted to add items to the sale (Socks, Aftercare/Cleaning products/etc.)
  • The cashier informed the customer about the Friends and Family loyalty program/advised them of their voucher/s available on the purchase.
  • The cashier asked the customer politely if they would like to buy a bag for their purchase and continued to explain in detail if there were any objections or concerns from the customer (based on the dialogue brief sent out)
  • The cahier packed the customer's goods neatly into a shopper bag.
  • The cashier thanked the customer for their support and tells them that they hope to see them back soon.

• Assess the "Friends and Family" interaction from the team with the customer(only tick off actions that were displayed during the interaction)

  Select Was the customer informed of the Friends and Family loyalty programme during the sale? Was the relevant marketing on display in the store to inform customers about the Friends and Family loyalty program (Covers on the sensomatic pillars at the front door etc.)

  • Was the customer informed of the Friends and Family loyalty programme during the sale?
  • Was the relevant marketing on display in the store to inform customers about the Friends and Family loyalty program (Covers on the sensomatic pillars at the front door etc.)

• Interact with at least 3 customers on the sales floor and ask them how they would rate our service - World Class - Average or Poor. (Remember to introduce yourself to the customer and state what your role is in the company).

  World class

  Average

  Poor

  N/A

• Are the Fitting rooms clean and merchandise-free with the "ring bell" sign up (no security tags hidden behind the mirrors)?

  Select Fitting rooms and mirrors clean with no hangers/dust/clutter inside. Fitting rooms has hangers/dust/clutter inside. N/A

  • Fitting rooms and mirrors clean with no hangers/dust/clutter inside.
  • Fitting rooms has hangers/dust/clutter inside.
  • N/A

• Check the maintenance of the customer order book and rate compliance.

  Select Customer order book are up to date and maintained accordingly. Customer order book are not up to date and maintained accordingly N/A

  • Customer order book are up to date and maintained accordingly.
  • Customer order book are not up to date and maintained accordingly
  • N/A

• Do all the team members on duty have the pocket selling guide on them and are they using it actively?

  Yes

  No

  N.A

• Are the front windows clean and implemented as per the VM brief, are banners correct and steamed where needed, and is all lighting in the windows working?

  World class

  Average

  Poor

  N/A

• Are all mannequins dressed with the correct stock and as per the styling guide?

  World class

  Average

  Poor

  N/A

• Are the correct details, pricing, and template used for items displayed in the window?

  World class

  Average

  Poor

  N/A

• Assess if all equipment is displayed within headquarters, within categories, and within brands as per the VM HO COMMS.

  Select The VM Ignite was followed and Equipment headquarters was created in strategic sections of the store - within categories and brands with no examples identified as incorrect. The VM Ignite instruction was followed with regards to creating equipment strategic sections in of store but was not done within categories and brands. The VM Ignite instruction was not followed and equipment headquarters was not created correctly - more than 1 example was identified as incorrect. N/A

  • The VM Ignite was followed and Equipment headquarters was created in strategic sections of the store - within categories and brands with no examples identified as incorrect.
  • The VM Ignite instruction was followed with regards to creating equipment strategic sections in of store but was not done within categories and brands.
  • The VM Ignite instruction was not followed and equipment headquarters was not created correctly - more than 1 example was identified as incorrect.
  • N/A

• Are all equipment headquarters signage in use and visible (Hydration/Lighting etc.)

  World class.

  Average.

  Poor.

  N/A

• Are front and secondary tables implemented as per the VM brief?

  World class.

  Average.

  Poor.

  N/A

• Assess that all apparel departments (Leisure/Technical/Foul Weather/Accessories) have been laid out/merchandised according to the latest VM Comms/Planogram

  World class.

  Average.

  Poor.

  N/A

• Check the implementation of signage informing customers of our extended size ranges on rails/arms where the relevant items are merchandised

  Implemented

  Not Implemented

  N/A

• Assess the level on which rails and fixtures have been aligned as not to obstruct customer flow in the store.

  World class.

  Average.

  Poor.

  N/A

• Has the hanger quantity VM ignite document been implemented and adhered to in the store to have the product displayed on the sales floor but not overfilling fixtures (Pull and not Push model)?

  World class

  Average

  Poor

  N/A

• Are all display cabinet merchandise displayed by category with the features of the product shown and priced correctly with the correct font style and size on all displays?

  Select All products are displayed by category with features shown and priced correctly with consistent font disciplines. Average Poor. N.A

  • All products are displayed by category with features shown and priced correctly with consistent font disciplines.
  • Average
  • Poor.
  • N.A

• Is the store using the updated Always On Promotional signage on all promotions?

  Yes

  No

  N/A

• Is the store using the "Self Weighing "signage for the contour luggage?

  Yes

  No

  N/A

• Rate the level on which customers can interact with the equipment samples on the sales floor (Display out of box/ lights switched on?) Add notes and photos of optimizations identified.

  Select All samples of relevant items of equipment were displayed to have customers see and interact with the product. 1 to 2 Samples of relevant items of equipment were not displayed accordingly to have customers see and interact with the product. 3 and More samples of relevant items of equipment were not displayed accordingly to have customers see and interact with the product. N/A

  • All samples of relevant items of equipment were displayed to have customers see and interact with the product.
  • 1 to 2 Samples of relevant items of equipment were not displayed accordingly to have customers see and interact with the product.
  • 3 and More samples of relevant items of equipment were not displayed accordingly to have customers see and interact with the product.
  • N/A

• Check if applicable promotions for the week is implemented correctly in the store with the relevant marketing/ signage. Add notes and photos of issues and optimizations identified.

  Select All Promotions implemented Some Promotions not implemented N/A

  • All Promotions implemented
  • Some Promotions not implemented
  • N/A

• Check if all "Always On" promotions are implemented correctly in the store with the relevant marketing/ signage. Add notes and photos of issues and optimizations identified.

  Select All Promotions implemented Some Promotions not implemented N/A

  • All Promotions implemented
  • Some Promotions not implemented
  • N/A

• Store lights working and set up correctly and has the timer for the storefront lighting been checked and adjusted if required?

  Select Working and setup correctly Not working with proof of follow up from Leadership Working but not set up correctly Not working with no proof of follow up from Leadership N/A

  • Working and setup correctly
  • Not working with proof of follow up from Leadership
  • Working but not set up correctly
  • Not working with no proof of follow up from Leadership
  • N/A

• Check a selection of 10 rails/ wall bays of apparel for size curving disciplines?

  10 correct

  6 to 9 correct

  5 and less correct

  N/A

• Are backpacks/sleeping bags displays full, layout correct, and are all display units priced? (Has the new backpack VM Ignite document been followed?)

  World class

  Average

  Poor

  N/A

• Are footwear and sock walls full, priced correctly, and is the updated product/layout in place?

  Select Layout in place, Items priced correctly and the wall is full. The layout is correct but the wall is not full. The layout is correct and the wall is full but the pricing is incorrect. Layout not correct but wall is full and priced correctly. N/A

  • Layout in place, Items priced correctly and the wall is full.
  • The layout is correct but the wall is not full.
  • The layout is correct and the wall is full but the pricing is incorrect.
  • Layout not correct but wall is full and priced correctly.
  • N/A

• Is the headwear section merchandised as per the updated layout?

  World class

  Average

  Poor

  N/A

• Is the travel and commute section merchandised as per the updated layout instructions?

  World class

  Average

  Poor

  N/A

• Identify all maintenance issues in the store and assess the level that the leader is attending to or following up on issues with proof?

  Select All maintenance issues identified and if not completed there is proof of follow up. Some maintenance issues identified and proof of follow up done. Maintenance issues not identified and no proof of follow up. N/A

  • All maintenance issues identified and if not completed there is proof of follow up.
  • Some maintenance issues identified and proof of follow up done.
  • Maintenance issues not identified and no proof of follow up.
  • N/A

• Are the store aircons working set at optimal temperature?

  Select Yes Not working but with proof of follow up from the Leadership Not working with no proof of follow up from leadership N/A

  • Yes
  • Not working but with proof of follow up from the Leadership
  • Not working with no proof of follow up from leadership
  • N/A

• Have all the points on the Daily Floor Walk Checklist been checked, ticked off, and signed off since the last store visit was conducted?

  Yes

  No

  N/A

• Assess the overall cleanliness and housekeeping of the store.

  Select Dust was found on none of the surfaces checked/No concerns to note with the general housekeeping in the store Dust was found on 1 - 3 of the surfaces checked/Some concerns were picked up with the general housekeeping in the store Dust was found on more than 3 of the surfaces checked/Multiple concerns were picked up with the general housekeeping of the store N/A

  • Dust was found on none of the surfaces checked/No concerns to note with the general housekeeping in the store
  • Dust was found on 1 - 3 of the surfaces checked/Some concerns were picked up with the general housekeeping in the store
  • Dust was found on more than 3 of the surfaces checked/Multiple concerns were picked up with the general housekeeping of the store
  • N/A

• Check that all stock in the cage has samples displayed in the cabinet and that all knives and tools that are hung on pegs also have samples displayed in the cabinet.

  World class

  Average

  Poor

  N/A

• Is the OPC schedule up and does it reflect the actual staffing in the store upon the visit?

  Compliant

  Non-Compliant

  N/A

• Is a planogram for the store displayed in the back office indicating which team member is responsible for which department?

  Compliant

  Non-Compliant

  N/A

• Is a copy of the Company Strategy placed up in the back office indicating Service, Selling, and Leading?

  Compliant

  Non-Compliant

  N/A

• Check a sample of 20 items from the stockroom: Are they represented on the sales floor? (Take pictures of every item and use the draw function on IAUDITOR to indicate items not on the sales floor).

• PTG: Check to see if items on the sales floor that had been reduced are merchandised on separate rails, have the correct marketing/signage, and is kept within categories per arm so customers can identify the stock easily.

  Actioned.

  Not Actioned.

  N/A

• Check a sample to see if all items that have been reduced have been marked with the correct "reduced" price stickers so customers can see the previous and current reduced price only.

  Select All items checked actioned correctly. 1 - 3 Items not actioned or actioned incorrectly. More than 3 items not actioned or actioned incorrectly. N/A

  • All items checked actioned correctly.
  • 1 - 3 Items not actioned or actioned incorrectly.
  • More than 3 items not actioned or actioned incorrectly.
  • N/A

• Rate the UPT performance of the store against the monthly average of the area.

  Achieving

  Not Achieving

  N/A

• Rate the Basket size performance of the store against the monthly average of the area.

  Achieving

  Not Achieving

  N/A

• Rate the Growth Percentage of the store against the monthly average of the area.

  Achieving

  Not Achieving

  N/A

• Rate the Omni Performance Percentage of the store against the monthly average of the area.

  Achieving

  Not Achieving

  N/A

• Rate the Omni Performance Percentage of the store against the required 3% of total sales from the company.

  Achieving

  Not Achieving

  N/A

• Rate the POS area implementation as per the VM Ignite layout

  World class

  Average

  Poor

  N/A

• Has the snake que implementation been completed as per the latest VM ignite communication?

  Good

  Average

  Poor

  N/A

• Assess the neatness and cleanliness of the POS area and check cupboards and drawers for clutter?

  Good

  Average

  Poor

  N/A

• Check if recent price adjustment instructions from HO have been actioned (HO COMMS instructional mails actioned).

  Select All price adjustments that was checked was actioned correctly. Out of all price adjustments checked - some was not actioned correctly. N/A

  • All price adjustments that was checked was actioned correctly.
  • Out of all price adjustments checked - some was not actioned correctly.
  • N/A

• Check if recent HO stock consolidations have been actioned (HO COMMS instructional mails actioned).

  Select All consolidation instructions that was checked was actioned. Out of all consolidation instructions checked - some was not actioned. N/A

  • All consolidation instructions that was checked was actioned.
  • Out of all consolidation instructions checked - some was not actioned.
  • N/A

• Has the store leadership submitted their daily replenishment checks on the group every day since the last store visit?

  Yes

  No

  NA

• Have all odd items (1 - 3 units of a style) been moved to the last of the best seller section and are these sections highlighted by the relevant signage?

  Select All styles with 1 - 3 items represented on the sales floor have been moved to the "Last of the best seller" department and signage that highlights the section have been placed up. 1 - 3 Styles with less than 3 items represented was found on the sales floor that was not moved to a highlighted "Last of the best seller" section. The "Last of the best seller" sections have not been created and more than 3 styles with less than 3 items represented was identified. N/A

  • All styles with 1 - 3 items represented on the sales floor have been moved to the "Last of the best seller" department and signage that highlights the section have been placed up.
  • 1 - 3 Styles with less than 3 items represented was found on the sales floor that was not moved to a highlighted "Last of the best seller" section.
  • The "Last of the best seller" sections have not been created and more than 3 styles with less than 3 items represented was identified.
  • N/A

• In cases where the store has excess marked down and odd items - has the Store/Ops leader communicated with Outlet stores/Planner/Other stores to move items around?

  Select Out of line stock issues was communicated. Out of line stock issues was not communicated. N/A

  • Out of line stock issues was communicated.
  • Out of line stock issues was not communicated.
  • N/A

• Assess the overall standards and cleanliness in the stockroom - must mirror the sales floor.

  Good

  Average

  Poor

  N/A

• All old comms is to be removed from back-office notice boards and replaced with the most recent comms

  Yes

  No

  N/A

• All lighting in the stockroom is to be checked and proof of follow up available for issues picked up.

  Yes

  No

  N/A

• VM elements to be stored in one area and all outdated elements are to be discarded.

  Yes

  No

  N/A

• Stockroom floors and surfaces to be cleaned 100%

  Yes

  No

  N/A

• All containers are to be opened and checked and any leadership and team members are to be knowledgeable on the contents and purpose of containers

  Yes

  No

  N/A

• Staff set asides to be checked and removed from the stockroom if not noted - Extension of 1 week allowed.

  Yes

  No

  N/A

• Customer set asides and lay-aways checked for expiration and relevant paperwork.<br>

  Yes

  No

  N/A

• Shoe storage/sizing to be as per expectation

  Yes

  No

  N/A

• Apparel stock to be housed in gender/department/size and flatpack standards to be floor ready.

  Yes

  No

  N/A

• Equipment stock to be housed in categories and floor-ready

  Yes

  No

  N/A

• Stock Management - All excess and odd stock consolidated to surrounding stores that sells it well.

  Yes

  No

  N/A

• All electronics/binoculars/high value items to be kept in the security cage.

  Yes

  No

  N/A

• Areas under basins, cupboards, in fridges etc has been cleaned out

  Yes

  No

  N/A

• All redundant fixtures were removed from stockrooms after comms with the relevant HO contacts.

  Yes

  No

  N/A

• Has all admin from the previous year been destroyed, removed from the stockroom and dumped as per the retention policy?

  Yes

  No

  N.A

• Check a sample of 10 high-value petty cash transactions for compliance (Paperwork in order, AL approval email attached, no abuse taking place)

  Compliant

  Breakdowns picked up

• Since your last OPS visit, check all banking deposits for the period and indicate all breakdowns in detail within the notes section. (Only select checks if correct when answering multiple points)

  Select All banking deposit paperwork balance with daily takings? Correct account number has been used when depositing? All deposit slips signed off by 2 team members (1 x Leadership)? All Deposit slips bank stamped? All banking deposit slips filed for the date range? Banking control sheet in use and updated in detail?

  • All banking deposit paperwork balance with daily takings?
  • Correct account number has been used when depositing?
  • All deposit slips signed off by 2 team members (1 x Leadership)?
  • All Deposit slips bank stamped?
  • All banking deposit slips filed for the date range?
  • Banking control sheet in use and updated in detail?

• Have all ladders been removed from the sales floor when not actively in use?

  Yes

  No

  N/A

• Are the correct emergency details displayed on the window on the correct template?

  Compliant

  Non-Compliant

  N/A

• Has scheduling been done to have the sales floor sufficiently covered by team members to reduce risk?

  Yes

  No

  N/A

• Has the exit and entry register been updated and checked daily by the leaders in the store?

  Yes

  No

  N/A

• Have refund transactions been checked by leadership for the last month and is the correct process followed to check refunds (Refund report printed, SOH counts indicated and signed off by leadership conducting and store leader checking - check 15 samples)?

  Yes

  No

  N/A

• Have all variances that have been picked up with the refund checks been processed by leadership completing stock adjustments on the system?

  Yes

  No

  N/A

• Audit the a sample of 3 refund transactions by physically checking S.O.H of items. Do all the checks balance? Make notes of non-compliance.

  Yes

  No

  N/A

• Check a sample of transfer out paperwork and question the team to assess compliance?

  Select All transfer out transactions processed by a leader and checked by a 2nd person with 2 signatures on paperwork as well as shoe pairing is done. Signatures missing on the paperwork and transfer out transactions not witnessed by a 2nd person. N/A

  • All transfer out transactions processed by a leader and checked by a 2nd person with 2 signatures on paperwork as well as shoe pairing is done.
  • Signatures missing on the paperwork and transfer out transactions not witnessed by a 2nd person.
  • N/A

• Do a spot check on 10 samples of stock adjustments - Does the store process these timeously and accurately?

  Yes

  No

  N/A

• Check the stock receiving process paperwork and question the team - Does the correct procedure get followed with Jirah queries raised as per requirement?

  Yes

  No

  N/A

• Does the store have the Deloitte fraud hotline poster up in the back and is the team aware of the message of the poster?

  Yes

  No

  N/A

• Do a stock count on 20 high-risk/ value s.k.u's - Does the count's balance for all items?

  Yes

  No

  N/A

• Check a sample of items on the sales floor - are they tagged with Sensormatic tags?

  Select All items are tagged. 1 to 2 items not tagged. More than 2 items are not tagged. N/A

  • All items are tagged.
  • 1 to 2 items not tagged.
  • More than 2 items are not tagged.
  • N/A

• Have hazard counts in the store been completed every week as per the cycle required by the Area Leader and and have stock adjustments been done on the system for variances picked up?

  Yes

  No

  N/A

• Have all fitting rooms been fitted with locks, are they locked when not in use, and are the keys kept by the leader on duty?

  Yes

  No

  N/A

• Do items get counted before customers enter the fitting room end recounted when they exit to identify possible theft?

  Yes

  No

  N/A

• Do all fitting rooms get checked by a team member after use for hangers and pulled off price tags to prevent theft at the fitting rooms?

  Yes

  No

  N/A

• Check the back of the fitting room mirrors for any hidden Sensormatic tags?

  Tags found.

  No tags found

  N/A

• Do any fitting rooms get used as storage?

  Select Fitting room/s are used as storage. All fitting rooms are clear. N/A

  • Fitting room/s are used as storage.
  • All fitting rooms are clear.
  • N/A

• Is the Sensormatic door system fully operational and have any issues been identified and followed up by the store leadership?

  Yes

  No

  N/A

• Is the alarm system fully functioning with all areas in the store being picked up by PIR's and have issues been reported when picked up.

  Yes

  No

  N/A

• Has broken ceiling panels been identified and reported?

  Yes

  No

  N/A

• Have all possible access points in stockrooms and on sales floors been identified and safeguarded?

  Yes

  No

  N/A

• Is the stock loss action plan stuck up on the back of the stockroom door and is it signed off by the whole team?

  Yes

  No

  N/A

• Do all the points in the stock loss action plan get adhered to with continuous checks by the Leaders? Note all issues picked up.

  Yes

  No

  N/A

• Question the team on the stock loss action plan and indicate if they are aware of the points contained in it and the requirements?

  Yes

  No

  N/A

• Oversee the searching procedure when the store closes and indicate issues identified?

  Compliant

  Non-Compliant

  N/A

• Has there been an unannounced Loss Prevention visit to the store in the last 4 weeks? Make notes and share expectations with the L.P.B.P with the next date of their visit.

  Yes

  No

  N/A

• Is a team member stationed at the door to acknowledge all customers entering the store and prevent suspected shoplifters from leaving the store?

  Yes

  No

  N/A

• Are the customer service levels in the store on a standard that will prevent stock loss? Note findings.

  Yes

  No

  N/A

Entrances:

• Do entrances have non slip strips and handrails?

  Compliant

  Non-Compliant

  N/A

• Are entrances free of trip hazards?

  Safe

  At Risk

  N/A

• Do all glass areas including windows and doors have decals or other visibility aids and in good condition?

  Good

  Fair

  Poor

  N/A

Internal Areas:

• Are floors, carpets and walkways or coverings in condition with no trip hazards?

  Yes

  No

  N/A

• Are heights (steps, ramps etc.) highlighted and illuminated?

  Yes

  No

  N/A

• Is there enough lighting for the store for customers and staff?

  Yes

  No

  N/A

• Have emergency lighting been provided in case of a blackout?

  Yes

  No

  N/A

• Does the store have an emergency flash light for the Fire Extinguisher placement?

  Yes

  No

  N/A

• Do all outlets and air-conditioning ducts have safety covers? Last service?

  Yes

  No

  N/A

• Are the air-conditioning ducts cleaned regularly?

  Yes

  No

  N/A

• Are ceiling signage attached properly?

  Yes

  No

  N/A

• Is all electrical equipment tested and on a register?

  Yes

  No

  N/A

• Does all electrical equipment have their own unique addresses?

  Yes

  No

  N/A

• Are all displays inherently safe i.e. no sharp edges, dangerous items, sturdy displays, locks on trolley wheels?

  Yes

  No

  N/A

• Are movable fixtures locked down at all times?

  Yes

  No

  N/A

Safety & Security:

• Have centre security been invited to make regular patrols of the store?

  Yes

  No

  N/A

• Are there regular Panic Button tests been run?

  Yes

  No

  N/A

• Are Security precautions in place for staff arriving/completing a late night shift?

  Yes

  No

  N/A

Emergency Procedures:

• Is there easy access by staff to the electrical board?<br>

  Yes

  No

  N/A

• Are there emergency exits signs? Illuminated and working?

  Yes

  No

  N/A

• Are all emergency exits kept clear for exit?

  Yes

  No

  N/A

• Are the emergency exit doors fitted with a push bar release?

  Yes

  No

  N/A

• Are fire evacuation procedures displayed for both store and centre?<br>

  Yes

  No

  N/A

• Do you have an evacuation meeting point?<br>

  Yes

  No

  N/A

• Are practice drills conducted at least twice a year?<br>

  Yes

  No

  N/A

Fire Safety:

• Is there a fire hose reel and/or fire extinguisher located in the store with adequate signage? Type & size of extinguisher?

  Yes

  No

  N/A

• Is fire extinguisher easily accessible and bracketed on the wall? <br>

  Yes

  No

  N/A

• Are the fire extinguishers/fire hose reels serviced annually?<br>

  Yes

  No

  N/A

• Have staff been nominated and appointed in writing as fire marshals?<br>

  Yes

  No

  N/A

• Have the duties of the fire marshals been communicated to all staff?<br>

  Yes

  No

  N/A

• Are emergency procedures covered in staff induction training?<br>

  Yes

  No

  N/A

First Aid & Incident:

• Have staff been nominated and trained as first aiders?<br>

  Yes

  No

  N/A

• Does the store have a complete first aid kit that is in a visible location?<br>

  Yes

  No

  N/A

• Is there a person responsible to ensure the first aid kit is stocked?<br>

  Yes

  No

  N/A

• Is there an incident management procedure including first aid, reporting, and investigation? (Copy of the QR code up in the back and evidence that it is being used?)<br>

  Yes

  No

  N/A

• Have arrangements been made with staff where to seek medical treatment for injured customers?<br>

  Yes

  No

  N/A

• Is there a treatment register in the First Aid Kit?<br>

  Yes

  No

  N/A

Ladder safety:

• Have risk assessments been conducted for employees working at height?<br>

  Yes

  No

  N/A

• Are all ladders identified, inspected and on a register?<br>

  Yes

  No

  N/A

• Are team members using the ladders correctly?

  Yes

  No

  N/A

• Are the grip and hinges in safe use condition?

  Yes

  No

  N/A

Housekeeping:

• Are regular housekeeping/cleaning performance carried out?<br>

  Yes

  No

  N/A

• Has signs been provided for floor cleaning and spills? <br>

  Yes

  No

  N/A

• Are sufficient waste bins provided and cleaned internally?<br>

  Yes

  No

  N/A

• Do staff have appropriate cleaning equipment or know how to contact cleaners in the event of a spill?<br>

  Yes

  No

  N/A

• Are service corridors, loading docks and storage areas kept clear at all times?<br>

  Yes

  No

  N/A

• Are boxes stacked correctly (heavy at the bottom and light on top?

  Yes

  No

  N/A

• Are shelving packed at least 1.5 meter below the ceiling?

  Yes

  No

  N/A

• Is the store dust free and uncluttered?

  Yes

  No

  N/A

Training:

• A training register is available for dealing with Armed Holdup, bomb threats, or riots.<br>

  Yes

  No

  N/A

• A training register is available for dealing with slips, trips, and falls on stairs.<br>

  Yes

  No

  N/A

• A training register is available for dealing with hazardous substances.<br>

  Yes

  No

  N/A

• A training register is available for dealing with exposure to blood.<br>

  Yes

  No

  N/A

• A training register is available for dealing with safety and security.<br>

  Yes

  No

  N/A

• A training register is available for dealing with housekeeping.<br>

  Yes

  No

  N/A