Scalzo MOD report - Delta 2019 -2020

• Conducted on

  Date

• MSPDE

• Name of auditor

• Arrivals

• Departures

• Occupancy %

Front Office

• Is someone supervising the front desk?

  Yes

  No

  N/A

• Name:

• Is the front desk staffed properly?

  Yes

  No

  N/A

• Name(s):

• Notes:

• Is the area organized and neat?

  Yes

  No

  N/A

• Notes:

• Guest Check-in/ Check-out without delay

  Yes

  No

  N/A

• Was the telephone answered in 3 rings?

  Yes

  No

  N/A

• Are the front desk agents engaged with/acknowledging guests?

  Yes

  No

  N/A

• Notes:

Other Areas

• Is there a shuttle driver working?

  Yes

  No

  N/A

• Name:

• Lobby neat and clean?

  Yes

  No

  N/A

• Please take a picture if you can

  Media

• Notes:

• Back Office area neat and clean?

  Yes

  No

  N/A

• Please take a picture

  Media

• Is the pantry clean and stocked?

  Yes

  No

  N/A

• Did you notify the kitchen/housekeeping?

  Yes

  No

  N/A

• Please take a picture:

  Media

• Is the coffee shop clean and stocked?

  Yes

  No

  N/A

• Who is supervising the housekeeping department?

• Is the housekeeping department staffed properly to cover all rooms? If not, please explain why

  Yes

  No

  N/A

• Notes:

• Is Gate B secure?

  Yes

  No

  N/A

• Is the Gate B dumpster overflowing?

  Yes

  No

  N/A

• How many rooms are being cleaned today?

• Who is the house person today?

• Are all rooms clean and in order? (if we had to put any rooms out f order, please explain why)

  Yes

  No

  N/A

• Notes:

• Are we stocked and supplied?

  Yes

  No

  N/A

• Notes:

• Is someone working in maintenance / engineering?

  Yes

  No

  N/A

• Name:

• What projects does he/she have going on?

• Is the fitness area properly stocked with exercise towels, sanitary wipes? Are these placed accordingly on each machine?

  Yes

  No

  N/A

• Is this area cleaned to standard?

  Yes

  No

  N/A

• Notes:

• please take photo

  Media

• Are the apples, ear buds, news papers stocked?

  Yes

  No

  N/A

• Notes:

• Have you notified the proper department?

  Yes

  No

  N/A

• Is the pool area stocked with towels? If not, please explain

  Yes

  No

  N/A

• please take photo

  Media

• Is the pool and spa clean and clear?

  Yes

  No

  N/A

• Please take photo

  Media

• Are the ADA chairs in working order?

  Yes

  No

  N/A

• Is the gate on the pool patio closed?

  Yes

  No

  N/A

• Is the pool area cleaned to standard and furniture placed properly?

  Yes

  No

  N/A

• Is the trash emptied?

  Yes

  No

  N/A

• Are the public bathrooms clean and stocked?

  Yes

  No

  N/A

• Is the parking lot clear of trash?

  Yes

  No

  N/A

• Please take a photo if you can...

  Media

Guest Areas

• Are each of the public restrooms cleaned and stocked to standard?

  Yes

  No

  N/A

• All Guests areas clean to standard?

  Yes

  No

  N/A

• All emergency exits clear and well lit?

  Yes

  No

  N/A

• Guest corridors are cleaned to standard?

  Yes

  No

  N/A

• Please take the following pictures as directed:

• Guest corridor

  Media

• Guest Corridor #2

  Media

• Is the courtyard neat and clean?

  Yes

  No

  N/A

• Add media

  Media

• Notes:

Utility and Back Area

• All back hallway entrances locked?

  Yes

  No

  N/A

• Is the back hallways clear and clean?

  Yes

  No

  N/A

• Please take a picture

  Media

• Notes:

• Are any of the trash cans overflowing?

  Yes

  No

  N/A

• Where?

• Staff cafeteria is neat and clean?

  Yes

  No

  N/A

• Please take a picture

  Media

• Notes:

• Is someone supervising the kitchen?

  Yes

  No

  N/A

• Name:

• Is the kitchen staffed properly?

  Yes

  No

  N/A

• Notes:

• Is the kitchen area clean and organized?

  Yes

  No

  N/A

• Notes:

• Are we stocked and supplied well? (Ask kitchen supervisor if we are out of anything)

  Yes

  No

  N/A

• Notes:

• Is the back gate secure?

  Yes

  No

  N/A

• Is the restaurant staffed well?

  Yes

  No

  N/A

• Notes:

• Please get an approximate cover count by meal period from a manager:

• Notes:

• Are there any Private Dining events?

  Yes

  No

  N/A

• Notes:

• Any major issues to report in the restaurant?

  Yes

  No

  N/A

• Describe:

• Atleast 2 rooms are to be inspected

Room

• Room no:

• Is this an ADA Room?

  Yes

  No

  N/A

• Is the room ADA Compliant?

  Yes

  No

  N/A

• Room cleaned per brand standard? If not please explain why

  Yes

  No

  N/A

• Please take a picture of the bed, bathroom and the overall room

  Media

• TV and Equipment working?

  Yes

  No

  N/A

• Please take a picture

  Media

• Are the room amenities correct per brand standard? In the Executive rooms are there upgraded items such as( shoe mitt, makeup remover, mouth wash, shower cap)

  Yes

  No

  N/A

• Are there 4 non- clip and 6 clip hangers?

  Yes

  No

  N/A

• How many note cards are in the room?

• What is the expiration date on the creamers?

• How many regular and decaf coffees are there?

• Is the telephone operational and fully charged?

  Yes

  No

  N/A

• Is the water from the faucet clear?

  Yes

  No

  N/A

• Is the toilet working?

  Yes

  No

  N/A

• Any incidents or Major guest complaints?

• Anything to take note of looking ahead?

• Detailed timeline of your shift:

• Signature

  Sign