Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Greeter Service Standards
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Greeter welcomes guests and offers choice of seating area
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Greeter inquires of guest's name and SPG status?
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Greeter offers food and beverage menus?
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Greeter informs bartender/server of guests arrival via Open Table chit?
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Greeter returns with table settings as needed?
Bar/Server Standard at table
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Check is presented at conclusion of service with SPG discount for food orders
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Server approaches table with water and self introduction
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Server places beverage napkin on table, logo facing guest?
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Server indicates menu beverage menus and offers to make recommendation
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server offers to take beverage order
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If beverage ordered, server returns within 5 minutes with beverage
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Unless provided by Greeter, server inquires of guest's name and SPG status
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Server offers complimentary bar snacks
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Server indicates food menu and offers to make recommendation
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Server returns for quality check/inquire for food order within 2 minutes
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If food is ordered, server marks table with appropriate place mat/flatware/condiments
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Food is delivered within 15 minutes unless otherwise indicated
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A new beverage/round offered when glass(es) one quarter full
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Server indicates discount and VIP email club enrollment card and benefits
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Server bids a fond farewell thanks guest wishes guest good day/evening
Bartender Standards: At the bar
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Bartender approaches guest with ice water
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Bartender places beverage napkin on table, logo facing guest
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Bartender indicates beverage menus and offers to make recommendation
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Unless provided by Greeter, Bartender inquires of guest's name and SPG status
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Bartender offers to take beverage order
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Beverage delivered within 3 minutes of ordering
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Credit card or room number registered to begin bar tab
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Complimentary bar snacks offered
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Bartender indicates food menu and offers to make recommendation
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If food is ordered, bartender marks bar top with appropriate placemat/flatware/condiments
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Food is delivered within 15 minutes unless otherwise indicated
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Bartender ensures quality/inquires for food order within 2 minutes
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A new beverage/round is offered when glass(es) one quarter full
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Check is presented at conclusion of service with SPG discount for food orders
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Server indicates discount and VIP email club enrollment card and benefits
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Westin menu book with cocktail menu, liquor, beer, wine and food offered in bar
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Music was being played
SERVICE DELIVERY Lunch/Dinner/Bar
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Guest was able to place order with a server without waiting more than 5 minutes
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Table service was available (ie. guests must be served by a server when seated away from the bar).
