SECRET SHOPPER SURVEY FORM – RESTAURANT

• Restaurant Name

• Conducted on

  Date

• Prepared by

• Email:

• Location
  Address
• Inspector Mobile No.
  Address

• Host/Hostess Name

• Waiter/Server Name

Restaurant Appearance

• Was the restaurant appearance outside attractive?

  Yes

  No

  N/A

• Did the outside appear to be clean, sidewalks, clean windows and doors?

  Yes

  No

  N/A

• Was the restaurant clean and attractive inside?

  Yes

  No

  N/A

• Was the host/hostess area attractive and spacious?

  Yes

  No

  N/A

• How did you feel about the overall experience of the restaurant?

  Good

  Fair

  Poor

  N/A

Restaurant Staff (Quality of Service)

• Where you promptly greeted by restaurant host/hostess?

  Yes

  No

  N/A

• Was the greeting friendly and professional?

  Yes

  No

  N/A

• Were you seated promptly?

  Yes

  No

  N/A

• If not immediately seated, was the host/hostess?

  Select On a phone talking to guests Talking to staff Using POS Helping another guests No one present Busy with his own mobile

  • On a phone talking to guests
  • Talking to staff
  • Using POS
  • Helping another guests
  • No one present
  • Busy with his own mobile

• If the host was occupied, did the host/hostess let you know that he/she would be right with you?

  Yes

  No

  N/A

• Was the server knowledgeable about the menu selection?

  Yes

  No

  N/A

• Did the server suggest a beverage or appetizer?

  Yes

  No

  N/A

• Was the server’s appearance appropriate to the nature of the restaurant?

  Yes

  No

  N/A

• Was the greeter’s appearance appropriate to the nature of the restauant?

  Yes

  No

  N/A

• Did the food arrive in a timely manner?

  Yes

  No

  N/A

• Did the server check back with you during the course of<br>your meal?

  Yes

  No

  N/A

• Were the plates cleared at the end of your meal?

  Yes

  No

  N/A

• Was the bill settled in a timely manner?

  Yes

  No

  N/A

• What was your overall experience with the customer service?

  Good

  Fair

  Poor

  N/A

Food Evaluation

• What is your overall impression of the menu selection?

  Yes

  No

  N/A

• Did your meal arrive as ordered?

  Yes

  No

  N/A

• How would you rate the overall food presentation?

  Yes

  No

  N/A

• Did the food meet expectations, i.e. quality, temperature?

  Yes

  No

  N/A

• Was the menu item a good value for the price?

  Yes

  No

  N/A

• At the completion of your meal, did your server invite you<br>to return?

  Yes

  No

  N/A

• Was the overall dining experience enjoyable, leaving you with a desire to return?

  Yes

  No

  N/A

Miscellanous

• Were the restaurant google map clearly accurate?

  Yes

  No

  N/A

• Did you have a copy of the invoice?

  Yes

  No

  N/A