Service Center Customer Satisfaction Survey Form

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• Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.

• Customer Name (Optional)

• Survey Date and Time

  Date

• Click next section to continue.

CUSTOMER SATISFACTION SURVEY

• Overall, how satisfied or dissatisfied are you with your last service experience?

  Very Satisfied

  Satisfied

  Neutral

  Disatisfied

  Very Disatisfied

• How responsive have we been to your questions or concerns about our equipment and services?

  Very Satisfied

  Satisfied

  Neutral

  Disatisfied

  Very Disatisfied

• How would you rate the staff on each of the below attributes?

• Quality of work

  Excellent

  Satisfactory

  Poor

  N/A

• Communication

  Excellent

  Satisfactory

  Poor

  N/A

• Displayed a safety mindset

  Excellent

  Satisfactory

  Poor

  N/A

• Timeliness/Speed of work completed

  Excellent

  Satisfactory

  Poor

  N/A

• Value for money

  Excellent

  Satisfactory

  Poor

  N/A

• Cost and availability of spare parts

  Excellent

  Satisfactory

  Poor

  N/A

• Quality of service reporting

  Excellent

  Satisfactory

  Poor

  N/A

• How could we improve our service to you?

• Do you have any comments, questions or concerns?

COMPLETION

• Full Name and Signature of Customer (Optional)

  Sign

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